Metro Honda

The service team took really good care of me I was very worried and they put me at ease and took care of my car. Thank you for your polite and speedy service. worried and they put me at ease and took care of my car. Thank you for your polite and speedy service. More

I am leaving one star solely based on the manager Melvin at this dealership. I have never met someone more rude and short tempered in my life. Guy speaks to customers with the worst attitude, and condescend at this dealership. I have never met someone more rude and short tempered in my life. Guy speaks to customers with the worst attitude, and condescending tone. And it wasn’t just us he spoke to that way, I heard him speak to several customers incredibly nasty. It’s a shock to me how he was able to obtain a manager position. I do not recommend this dealership. More

Pandemic unfriendly. I contacted them to lease a car during the Pandemic and was informed by Kelsey Cartagena, one of their Customer Care Representatives, that it was thei I contacted them to lease a car during the Pandemic and was informed by Kelsey Cartagena, one of their Customer Care Representatives, that it was their policy to only make in person deals. I informed her that I was self-quarantining and following the recommendations under the 14-day quarantine travel advisory announced by the Governors of New Jersey, New York, and Connecticut but that did not seem to matter to her. I contacted other dealers, and none had an issue with discussing a deal through either phone, email, or text because of the Pandemic. More

My experience with Natty was great ! So helpful and expert customer service ! She made my experience worth the wait I would definitely go back if everyone is as great as she is expert customer service ! She made my experience worth the wait I would definitely go back if everyone is as great as she is More

Metro did a good job helping me purchase a new vehicle, Karla was very Patient with me as I look around into different vehicles, thanks again good job Karla was very Patient with me as I look around into different vehicles, thanks again good job More

Great Service (Not So Much Afterwards) Service here was excellent. Dealer offered me a Lyft ride back to my place of work since no loaner vehicles were available. Got everything done within Service here was excellent. Dealer offered me a Lyft ride back to my place of work since no loaner vehicles were available. Got everything done within a few hours. **UPDATE June 5, 2020** As I was close to my next oil change, I discovered the rear end of my Honda was making a loud humming noise at highway speeds. I was thinking one of the wheel bearings was going on the rear as I've heard this noise before on a previous car. Took it my local Honda dealer (not Metro Honda) because I had an extended warranty and the warranty would cover the wheel bearing replacement. Dealer discovered that all 4 wheels inner side of the tire were more worn than the rest of the entire tire tread. Diagnosis from local Honda Dealer - BAD WHEEL ALIGNMENT. Paid the dealer for their diagnostic fee and drove the car down the street to a local mechanic who I know and his diagnosis - BAD WHEEL ALIGNMENT. Part of the 30k service I received and paid for at Metro Honda back when I wrote this original review, was a wheel alignment (per their recommendation). Clearly they did a poor alignment and now I will need to order new tires a lot sooner than I needed. Observe the warnings of poor reviews on dealer rater, Yelp and Google about this dealer. I originally thought I had paid for good service and in the end I got shafted on a crappy alignment done by this dealer. More

As always Danny & the team didn’t fail to take care of me. I drive a hour every time for there great service they provide me. I drive a hour every time for there great service they provide More

Very good Service Very helpful and accommodating our car was ready the next day Definitely would recommend Honda of Jersey City any time Great Service was ready the next day Definitely would recommend Honda of Jersey City any time Great Service More

ExcellentPerfectDiligent every word that describe my Excellent Perfect Diligent every word that describe my experience in the dealer yesterday and all the time that I visit Hudson Metro Honda dealer is Excellent Perfect Diligent every word that describe my experience in the dealer yesterday and all the time that I visit Hudson Metro Honda dealer is perfect More

Service representative was very friendly and professional. The service representative was very friendly, knowledgeable and professional. Not only I got a great deal on a brand new Honda CRV, but he showed me The service representative was very friendly, knowledgeable and professional. Not only I got a great deal on a brand new Honda CRV, but he showed me all of the options that are included in the SUV. He kept me informed every step of the way, and he even called me on several occasions; i.e. when my license plates and registration were ready, and asked me how I liked my brand new CRV. I do say Metro Honda treated me like I was one of the family; and if I had any questions, Patrick was always there to assist me. I would recommend all of my friends, colleagues or anybody who I am acquainted with. On a scale of 1 to 10, I definitely give Metro Honda a 10. More