Metro Honda

Great experience Horacio went above and beyond. The whole process was seemless and pretty quick. Even the after sale was great where he responded to all our needs wi Horacio went above and beyond. The whole process was seemless and pretty quick. Even the after sale was great where he responded to all our needs with our many questions! More

Service They do good and look out for you spent 1334 could have been a lot worse. Thanks Eric for your great work as usual in helping people. They do good and look out for you spent 1334 could have been a lot worse. Thanks Eric for your great work as usual in helping people. More

Recall Rachel is the best at Metro Honda. Rachel always treats us VERY VERY professional. Thank you Rachel for being the best and nicest person at Metro Hond Rachel is the best at Metro Honda. Rachel always treats us VERY VERY professional. Thank you Rachel for being the best and nicest person at Metro Honda. More

Always great service Always friendly and fast service....everyone seems to know what they are talking about and always get the job done...big job or small job...I have pur Always friendly and fast service....everyone seems to know what they are talking about and always get the job done...big job or small job...I have purchased many Honda's and the service is the main reason why...ty for years of great service... More

Replacement of flat tire. I recently replaced my front tires. Within a month I had a flat. Metro Hondo replaced the flat at no cost as a courtesy. They also provide loaners car I recently replaced my front tires. Within a month I had a flat. Metro Hondo replaced the flat at no cost as a courtesy. They also provide loaners cars or drop you off at home while the car is being serviced. If you arrive before 11 am they have bagels for breakfast. They also provide complimentary warm beverages. More

Best time i’ve Had hands down So I was helped by Michelle pincay she is the best she was very informative also helped me in terms of my own budget and she listened to the things I So I was helped by Michelle pincay she is the best she was very informative also helped me in terms of my own budget and she listened to the things I had to say about what I was looking for in terms of the car I wanted to buy not only is she a fantastic sales person but she is one of those employees that goes the exra mile to make sure a smile happens glad she was there to help me and if I ever need anything i’m Looking for her or if I recommend anyone to go down there I say she would be the first person they should look for More

Disappointed The day of purchase everything went great! From the sales rep to finance, everything went well. 30+ days later, my license plates aren't ready a The day of purchase everything went great! From the sales rep to finance, everything went well. 30+ days later, my license plates aren't ready and have expired. I've called the sales person, his supervisor and the finance manager all for an update and I've been told to call the next day. I spoke with the sales rep's manager and he told me to come in and they will handle it. I get to the dealership and I stood by the front desk for 10min before being greeted! After that, I was told to 'have a seat' my sales rep will be with me shortly and I had to wait an additional 20 minutes (maybe more) before the sales rep greeted me. Even after that, i had to wait an additional 10 minutes to get an excuse of 'the person that does the DMV runs got into a car accident and everything is behind.' First of all, that's not my problem. Second of all, I should of gotten a call explaining the reason why there is a delay and a solution. What did I get? We can pay for any tickets that you get. I asked the rep 'So if I go into the city, parked my vehicle and my vehicle gets towed, will you pay for the ticket, the towing fee and the junk yard fee?' The sales rep eyes grew wider and asked me if i was going to the city (not his business if I was going to but you did say you were going to pay for any tickets I received. I told the sales rep 'Thought so' and then he offered to give me a loaner car until my license plates were ready. How long will it be? The sales rep said I don't know, maybe a week? What type of customer service is this that you are providing to the community? I came here based on a referral from a close friend but I am beyond disappointed. The reasoning and the lack of communication is one that boggles my mind. The loaner I received reeks of the last person's perfume. Metro Honda, this is very disappointing. April 3, 2018 update. It's been a week since I left my vehicle at Metro Honda for an expired temp plate and still no update. I've been calling every day and have been getting the run around. More

My Service Great and Fast Service! Will made sure I was taken care of and provided car service back to my house until my car was ready. Great and Fast Service! Will made sure I was taken care of and provided car service back to my house until my car was ready. More

Great service, great people I went there for oil change. The staff was very nice and professional. It was done in 45 minutes. They are willing to match offers from other dealers. I went there for oil change. The staff was very nice and professional. It was done in 45 minutes. They are willing to match offers from other dealers. Plus, there are hot coffee and begals. Highly recommended! More

best service dept out of all car brands I have never been to a service center for a car and felt so comfortable. everyone was honest about every detail. being a female I hated stepping foot I have never been to a service center for a car and felt so comfortable. everyone was honest about every detail. being a female I hated stepping foot for service because I felt like I was getting screwed. this place left me feeling super secure and I have no issues going back for future services More