Metro Honda

Replacement of flat tire. I recently replaced my front tires. Within a month I had a flat. Metro Hondo replaced the flat at no cost as a courtesy. They also provide loaners car I recently replaced my front tires. Within a month I had a flat. Metro Hondo replaced the flat at no cost as a courtesy. They also provide loaners cars or drop you off at home while the car is being serviced. If you arrive before 11 am they have bagels for breakfast. They also provide complimentary warm beverages. More

Disappointed The day of purchase everything went great! From the sales rep to finance, everything went well. 30+ days later, my license plates aren't ready a The day of purchase everything went great! From the sales rep to finance, everything went well. 30+ days later, my license plates aren't ready and have expired. I've called the sales person, his supervisor and the finance manager all for an update and I've been told to call the next day. I spoke with the sales rep's manager and he told me to come in and they will handle it. I get to the dealership and I stood by the front desk for 10min before being greeted! After that, I was told to 'have a seat' my sales rep will be with me shortly and I had to wait an additional 20 minutes (maybe more) before the sales rep greeted me. Even after that, i had to wait an additional 10 minutes to get an excuse of 'the person that does the DMV runs got into a car accident and everything is behind.' First of all, that's not my problem. Second of all, I should of gotten a call explaining the reason why there is a delay and a solution. What did I get? We can pay for any tickets that you get. I asked the rep 'So if I go into the city, parked my vehicle and my vehicle gets towed, will you pay for the ticket, the towing fee and the junk yard fee?' The sales rep eyes grew wider and asked me if i was going to the city (not his business if I was going to but you did say you were going to pay for any tickets I received. I told the sales rep 'Thought so' and then he offered to give me a loaner car until my license plates were ready. How long will it be? The sales rep said I don't know, maybe a week? What type of customer service is this that you are providing to the community? I came here based on a referral from a close friend but I am beyond disappointed. The reasoning and the lack of communication is one that boggles my mind. The loaner I received reeks of the last person's perfume. Metro Honda, this is very disappointing. April 3, 2018 update. It's been a week since I left my vehicle at Metro Honda for an expired temp plate and still no update. I've been calling every day and have been getting the run around. More

My Service Great and Fast Service! Will made sure I was taken care of and provided car service back to my house until my car was ready. Great and Fast Service! Will made sure I was taken care of and provided car service back to my house until my car was ready. More

Great service, great people I went there for oil change. The staff was very nice and professional. It was done in 45 minutes. They are willing to match offers from other dealers. I went there for oil change. The staff was very nice and professional. It was done in 45 minutes. They are willing to match offers from other dealers. Plus, there are hot coffee and begals. Highly recommended! More

best service dept out of all car brands I have never been to a service center for a car and felt so comfortable. everyone was honest about every detail. being a female I hated stepping foot I have never been to a service center for a car and felt so comfortable. everyone was honest about every detail. being a female I hated stepping foot for service because I felt like I was getting screwed. this place left me feeling super secure and I have no issues going back for future services More

Amazing experience My salesperson Lydia was very knowledgeable and very outgoing. Felt very comfortable with her woth no pressure and got me what I wanted. I will defi My salesperson Lydia was very knowledgeable and very outgoing. Felt very comfortable with her woth no pressure and got me what I wanted. I will definitely came back to her when I get ready for my next purchase and will recommend my friends and relatives to her. More

Smooth Deal!!! I like to deal with this dealer been buys and leasing from Horacio Garcia since 2003 this must be my Smoothest deal so far. I will continue referring I like to deal with this dealer been buys and leasing from Horacio Garcia since 2003 this must be my Smoothest deal so far. I will continue referring by his dealer to all my family and friends. Great job, Good team and excellent service. More

able to drop off car early and quickly this time. Steven communicated with me throughput the day. Explained needed service and felt that he cared about me. He’s very nice. The dealership always make Steven communicated with me throughput the day. Explained needed service and felt that he cared about me. He’s very nice. The dealership always makes follow up calls after service. More

Great service Metro Honda provides excellent service. Andre helped me with an oil change; I was in a rush to get to an event, so he expedited the service to accommo Metro Honda provides excellent service. Andre helped me with an oil change; I was in a rush to get to an event, so he expedited the service to accommodate my schedule. I highly recommend this service center as you will receive friendly, respectful customer service from all employees at Metro Honda. More

Profesionalism and transparency Nick was a pleasure to deal with. He was very informative and was able to answer all my questions which is crucial when deciding to make a huge invest Nick was a pleasure to deal with. He was very informative and was able to answer all my questions which is crucial when deciding to make a huge investment buying a new SUV. He was very easy to talk to and did not attempt to try to confuse and overwhelm me like other car salesman normally does. After buying the SUV, I truly felt I received a fair price and proud to share my experience with my friends and family, which I have and will continue to do so. More