Metro Honda

shameful business ethics Poor business ethics here, I'd expect more from a dealership that makes such a big deal of their 'award winning' service. Maybe this place is only goo Poor business ethics here, I'd expect more from a dealership that makes such a big deal of their 'award winning' service. Maybe this place is only good at selling new cars? I recently purchased a used subaru and have had nothing but problem after problem...and I've had it less than a month. Shame on me for not noticing a number of problems, but shame on this dealership for selling a car with crappy tires (marketed as 'high performance tires'), a seriously off alignment, a poorly hidden screwed up front bumper, a dead rear tail light, and most awesomely....a missing lug nut (ya know, those things that keep the wheels from falling off). All things I should have caught (if I was a mechanic?) but all things that absolutely should have been noted and fixed by the service dept. My salesman was rather pleasant but every other person I've dealt with is condescending and it takes ages to get a straight answer or any kind of resolution. After reading through the reviews, it seems they've been less than forthcoming regarding the quality of their used vehicles....if I had a time machine, I'd have gone somewhere else and saved myself the headache. More

BAIT AND SWITCHED ON! Was interested in a car gave them a call and they said thed have it ready to show us when we got there salesman scott brought us outside to look at th Was interested in a car gave them a call and they said thed have it ready to show us when we got there salesman scott brought us outside to look at the car only to show us a completely different car. When questioned he finally told us the car was we came there for was sold. Felt like a bait and switch to the fullest. Dont trust them if they say the car is on the lot. Left work early and wasted an hour of driving and gas completely unacceptable. More

great experience! recently bought a used car and Henry Ong gave us an amazing deal and a great car! will definitely recommend him to my friends and family if ever they recently bought a used car and Henry Ong gave us an amazing deal and a great car! will definitely recommend him to my friends and family if ever they will buy a new or used car. More

awesome experience This was my second time buying a car from metro honda, but this time was my frist time doing it on my own. I thought it was going to be a nightmare This was my second time buying a car from metro honda, but this time was my frist time doing it on my own. I thought it was going to be a nightmare but Albie made sure that was not the case. He helped and guided me towards my new price possesion, my 2014 CRV. Which has everything I wanted plus more... Thank you Albie for a smooth experience!! Great Experience and trust worthy sales person who cares for their customer's opinion and choices. More

Mike Booker and Daniel Solares made my experience great. Model, year, trim, color, everything -- I knew exactly what Honda I wanted and I didn't want to waste my time or anyone else's time. But, after visit Model, year, trim, color, everything -- I knew exactly what Honda I wanted and I didn't want to waste my time or anyone else's time. But, after visiting a number of Honda dealerships and feeling strung along, I was ready to move on and decide on something else. Luckily, after being frustrated by those other dealerships, I decided to try Metro Honda. I walked into Metro at about 6:30 pm after work one night and met sales consultant Mike Booker. Since I had already test driven the car, I told Mike exactly what I wanted, where I was looking to be payment wise, and we went straight to his desk. Mike took down some notes, went to his manager, and came back to me with a reasonable counter offer. I made another offer. Mike went back to his manager again and when he came back we had a deal. The entire process took about 30-45 minutes. No games. No BS. Mike took down all of the information, helped fill out all the paperwork, and moved the entire process along very smoothly. Most importantly, Mike was so pleasant. Mike is personable, respectful, and does his job very well without coming across the least bit pushy. After Mike and I got through all the paperwork, I met with finance manager Daniel Solares to finish up the deal. Simply put, Daniel was just a super great guy to do business with. Daniel worked hard to make the last portion of the process painless and quick but it was very clear that he does not sacrifice the quality of his work just to get one customer out the door and begin with the next. Daniel double checked everything he did and explained everything, line by line, clearly and with a wonderful disposition. I don't like the process of car hunting. In fact, I hate it. Thankfully, I stumbled into Metro Honda and met Mike Booker and Daniel Solares, it was them that left me very satisfied with my experience. Although they (Mike and Daniel) set the bar high, if my experiences with Metro's service department are on par with the quality service and attention I received from Mike and Daniel, I envision being loyal to Metro. I'll report back after my first few interactions with the service team! More

Exceptional! We recently bought a certified owned vehicle with the help of Mr. Henry Ong. He was very kind, helpful and overall excellent sales person. He really We recently bought a certified owned vehicle with the help of Mr. Henry Ong. He was very kind, helpful and overall excellent sales person. He really took the time to show us the kind of car we were looking for and took the time to explain everything. We would definitely recommend seeing him if you are looking to buy or lease a vehicle at their dealership. More

Love my Civic I got a New Honda Civic a couple of weeks ago at Metro Honda. I have had a couple new Honda's in the last 10 years and this was my first time using Me I got a New Honda Civic a couple of weeks ago at Metro Honda. I have had a couple new Honda's in the last 10 years and this was my first time using Metro Honda. I must say is was the best car buying experience I have ever had! Michael Booker who was my rep was the best! He didn't give me any BS...he was straight to the point and made my buying experience fun, fast and easy. I would definitely recommend my friends and family to get a car from Metro Honda and ESPECIALLY work with Michael Booker! See you in 3 years for my next car :) More

Excellent first time buyer experience Recently bought a new Honda vehicle from Metro Honda, and Nick Redondo and the rest of the team made it an easy and fun buying experience. From the be Recently bought a new Honda vehicle from Metro Honda, and Nick Redondo and the rest of the team made it an easy and fun buying experience. From the beginning Nick Redondo was kind and helped me find the vehicle that fit my needs, style and most importantly my budget. At first I thought the car buying experience would be a hassle, with people looking to take advantage of a young buyer, but this was not the case at all at Metro. The staff there genuinely want to see you in a vehicle that is best for you. I visited several other dealerships, some close and others far, gathering prices and brought them back to Nick and the staff and they offered me a price WAAAYYYY below what other dealerships were looking for. After finding the perfect car, they also put me in contact with an insurance company that offered me an AMAZING price for a driver my age and in my location. I would recommend that everyone visit Metro if they are in the market for a new or used vehicle. More

Very helpful!!! I had a great experience going to Metro Honda of Jersey City. Mr. Henry Ong had helped me find the best car suits for me. all the specs and even the c I had a great experience going to Metro Honda of Jersey City. Mr. Henry Ong had helped me find the best car suits for me. all the specs and even the color of the car that i really wanted! Having my family around with me with A LOT of questions, Mr. Ong was very patient enough to break down everything for me/us. He was able to answer all of our questions in regards to buying the car. I would definitely recommend Metro Honda to my family and friends! More

A Kind and Helpful dealer Just this past Friday, I went to Metro Honda and talked to one of their dealers, Mr. Henry Ong. I asked him if they still have these great Honda Civi Just this past Friday, I went to Metro Honda and talked to one of their dealers, Mr. Henry Ong. I asked him if they still have these great Honda Civic Sedan LX Auto and if he could help me get a great deal. I submit that I have no education about purchasing a vehicle and insuring a brand new car but Mr. Ong decided to coach me and taught me some few sentences that greatly decreased the amount of my car insurance. I had doubts at first but luckily I got the car and its price to the lowest that I wanted to pay monthly including the insurance. A big THANK YOU! to Metro Honda and its unique staff especially to Mr. Ong that helped me bought the car that I wanted. More