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Metro Honda
Jersey City, NJ
3,075 Reviews
Metro Honda is a new and used car dealer serving Jersey City New Jersey. If you are looking to buy a new car in Jersey City NJ or in Hudson County you have come to the right car dealership. We believe that those of you buying cars in greater northern NJ deserve a great experience when purchasing a car. Don't get caught in the games that other car dealers play. Get the respect and price you deserve from Metro Honda today.
Whether you are in the market for a Honda in Jersey City New Jersey or a used car, Metro Honda can help you find the car that fits your needs. We have certified sales specialists who know about the different types of cars, trucks, vans, SUVs, crossovers and their features. If you have any questions on a particular Honda, please let us know and it is our pleasure to assist you.
The Way to Go is METRO!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 3,075 reviews
April 18, 2014
Cas sales and service sucks April 18, 2014 Re – Complaint regarding Honda Pilot lease from Metro Honda Jersey City, NJ I leased my first car three years back with Metro Honda April 18, 2014 Re – Complaint regarding Honda Pilot lease from Metro Honda Jersey City, NJ I leased my first car three years back with Metro Honda and was pleased with the service. Recently I leased another Honda Pilot in April 2014, and I am very disappointed with their service. The car sales (Mike brooker) is very arrogant, argutative and not responsive at all. I had a big fight with him because he start accusing me that I am not understanding what he saying, and then he started pushing me. I got very shocked and after I start yelling at him the manager came to intervene. Finally we made a deal to lease the car and that I will pick in one week. I called them 5 times in next week to check when I can pick. No reply at all. Lot of time they will just keep on transferring from one person to another. What a screw up. Finally after a week the manager called and asked if it is alright to pick the car after two weeks as he ran out of some discount money. I said OK. After two weeks I had to call again few times to finalize a date. Finally when I went to pick up the car, it has no front and back sensor (that we agreed when I leased the car). Mike told me he has ordered the sensor and I can come in one week to get it done and he will arrange the loaner. Again after calling 5 times (because they never returned the phone), we agreed to drop on Friday. To my surprise I was notified at the last minute that there is no loaner car, so my wife had to drop me. It was an utter disaster at the service shop; they are saying they do not do sensors here. I called Mike three times (as every time he comes and run away), finally they told me to drop the car and they will figure it out. I can pick next day. Service man called me next day, and he told me the sensor is broke and they have to order again and they will call me on Tuesday. Now I cannot go to office for two days, as I have no car. ON Tuesday I called them five times, finally they called me at 530 and asking me to bring the car. Dump xxx… I never picked up my car. They had my car all the time. So he says, opps sorry, we will fix it tomorrow. They called me next day that car is fixed and I can pick. I go there at 8 PM to pick, car does not start, battery died. The dumb mechanic left the indoor lights on. Now it took the 30 minutes to jump start. Then I noticed they did not put front sensor. Amazing how they forget everything. I have called Mike twice and send him a text, no reply yet. I am very disappointed with this dealer, I will never go there again. Unfortunately I am stuck for three years at least. I am also going to send this letter to Honda and if I get the same service then I and family are done with Honda for our whole life…lets see What can you do – If you want to fix the problem then I want to return this car at no cost, so I do not see you guys face again. Pankaj Garg More
by pankaj1234
Employees Worked With
Michael Booker
April 11, 2014
WOW! WOW! WOW! It is quite amazing to see how a trip to my favorite Honda Dealer in Jersey City has saved me time, money, unnecessary hassle... and unknown stress. It is quite amazing to see how a trip to my favorite Honda Dealer in Jersey City has saved me time, money, unnecessary hassle... and unknown stress. My Baby's Oil change was due. With the tax season deadlines fastly approaching, no professional Tax Director has time in their hands. I personally work twenty hours a day to respond and satisfy a demanding clientele and to remain competitive in a market saturated with tax services most importantly. Geographic location has obliged me to take a trip to another Honda dealer last saturday for a quick oil change. I was satisfied to see how fast the service was done and price was basically affordable ($89.14) for an "Express Service w/Synthetic Oil. Before my car was returned to me, the service manager handed me a list of issues that needed to be taken care of. I was told:" Sir, for your safety i would recommend you to do those services today. We won't be responsible if anything happens after leaving our premises." First of all, I naturally trust the advisors and techs at Metro who are nicer and not pushy. Tuesday night, i took my car for a test at Metro and the results of the previous diagnostic not only were inaccurate, the price for the same services was relatively lower. The service advisor at Metro, with her sense of urgency offered me a loaner for my professional obligations would not allow me to stay as i had customers in line waiting in my office. Before my departure from Metro, the tech invited me to see with my own eyes there was nothing wrong with my rear brakes as stated by the previous Honda Dealer where i was asked $69.95 to do nothing. Big savings! Metro charged me $100 bucks less for the emission. Metro, you guys ROCK! All the very Best!!! More
by mussy01
Employees Worked With
April 07, 2014
I went to this dealership a few times and dealt with a few different representatives. I thought Chace was the all around was the type of sales person you look for when you are buying your first car. He fo few different representatives. I thought Chace was the all around was the type of sales person you look for when you are buying your first car. He found exactly what I was looking for and we made a deal that I went into the dealership looking to meet. More
by ajlaipple
Employees Worked With
Chace, Chace Bethea
April 07, 2014
Honda civic 2014 Henry Ong helped us in getting the right car we like, and best of all he treated us well and in that way, we able to have our new car in that day. E Henry Ong helped us in getting the right car we like, and best of all he treated us well and in that way, we able to have our new car in that day. Excellent dealer. . . . Thank you ! More
by gmtm
Employees Worked With
Henry Ong, Henry Ong
April 07, 2014
Great Experience!!! This is my fourth time going to Metro Great Experience!!! This is my fourth time going to Metro for another CRV. The management is very friendly and helpful. I was very happy and satisfi Great Experience!!! This is my fourth time going to Metro for another CRV. The management is very friendly and helpful. I was very happy and satisfied with the Sales Rep Albaro Rivera and General Sales Manager Valdimar Nestalano. Albie/Valdimar helped me out with the process and few issues with my trade-in; everything turned out to be really great and exceed my exaptation cause of Valdimar. I would recommend speaking to Albie/Valdimar if you are looking for a new car. More
by ritup1214
April 04, 2014
Lifetime oil change So we brought a vehicle at metro in 2012 with lifetime oil changes for the life of the car. I bring the car in today and the way the service advisor h So we brought a vehicle at metro in 2012 with lifetime oil changes for the life of the car. I bring the car in today and the way the service advisor handled the situation was very poor I stated I'm here for an oil change I have the free oil change for life card with out pulling up my info he began to tell me that we'll sometime that can be cancelled did you do any recommended services here I said last time here they recommend tires for 4 at 300.00 + each so tires were brought outside of metro Honda for total 750.00 he began to tell me that cancelled the oil change contract he pulled up my info and stated since I didn't buy tires here the contract is void. That was never discussed at last service appointment nor do I see that in any of my information regarding lifetime oil changes I feel that he treated me like I wasn't a sale so I was a waste of time and that was a tactic for me to take any recommended service at that time as a customer it's all about the delivery of information I brought a 22000 car from here I spent money here at the time of sale that was a deal that confirmed the sale now since I'm not doing recommended service at this time and just need an oil change does not mean that in the future I wouldn't be back in a week or so to do the recommended service here. Moving forward I will be in search of a new dealership for service for my Honda accord. More
by W28Any
March 30, 2014
Henry Ong was very approachable person, he helped us in getting the right car we like, and best of all he treated us well and in that way, we able to have our new car in that day. Excellent dealer. . . . T getting the right car we like, and best of all he treated us well and in that way, we able to have our new car in that day. Excellent dealer. . . . Thank you and God bless More
by PaulHanley
Employees Worked With
Henry Ong
March 28, 2014
Almost settled and in came metro Honda We all know car shopping can be a pain staking and exhausting experience. I found it to be no different than anyone else would and when I almost settl We all know car shopping can be a pain staking and exhausting experience. I found it to be no different than anyone else would and when I almost settled for my second choice I decided to check out metro Honda and see if they could help put me in the car of my first choice with out me having to sacrifice a few limbs in the process.. My credit wasn't what I thought it would be and after running it twice at other dealers it was sure to be even worse but metrohonda put all my fears to rest be putting me in a new Honda pilot and meeting my price range my salesperson Govaia Larcher was easy to talk to, listened to my concerns and helped me figure out how to get myself in a new vehicle without over extending myself. His knowledge of the pilot capabilities and features were enlightening and he didn't try to relate to by pulling the car around with the system blasting on a hip hop station. The purchasing process was quick and painless and if youre searching for a vehicle new or used I would definitely recommend Metrohonda on rt 440 in jersey city. Thanks Govaia This is a satisfied Metrohonda customer and approve this message. More
by Rob1258
Employees Worked With
Amanda Depalma
March 26, 2014
Overall the experience was a good one.I originally went there for a Pilot,but the one I was looking for was sold the day before.Maria was very helpful and patient with us and we purchased the 2012 Veracruz there for a Pilot,but the one I was looking for was sold the day before.Maria was very helpful and patient with us and we purchased the 2012 Veracruz.So far it turned out to be a good choice.Thanks Maria,Jason,and Giovanni for your help.I will recommend you guys to friends and family.Good luck Maria. More
by jgonzo118
Employees Worked With
Maria Vallejo
