Metro Honda

I would have been fortunate if I read the reviews of this dealer before I bought my 2009 Honda Civic from them. When purchasing the Business Manager lied to me that installing Lo-Jack (which is about $900 in dealer before I bought my 2009 Honda Civic from them. When purchasing the Business Manager lied to me that installing Lo-Jack (which is about $900 in price) will reduce my insurance premium in great amounts. He said the comprehensive part of the insurance is about 50% of the total amount, and out of the comprehensive amount about 25% is saved when you install the Lo-Jack. Because of that reason, I decided to purchase Lo-Jack. But when I got quotes from Insurance companies, I can save only 3 dollars per six months. i.e. savings of only 75 cents per month. I called them the next business day and asked to cancel the Lo-Jack (before it getting installed in my car). They asked me to try other insurance providers as well. But the result was the same. I then tried to contact the dealer again and again keeping number of voice messages, but they didn't get back. About 4 days after I could get hold of the business manager again and he now says he cannot cancel Lo-Jack. My $900 payment is in vein. They are trying to cheat the people and earn money. I DO NOT RECOMMEND THIS DEALERSHIP AT ALL. More

I wish I had read the reviews on this board before I went to this dealership as they tried to pull the same tricks one me. First they said they had the car I wanted in the color I wanted. When I came in fo to this dealership as they tried to pull the same tricks one me. First they said they had the car I wanted in the color I wanted. When I came in for the car they asked, "what's your second favorite color." I told them I only had a first favorite color which is the one they told me they had in. Then I had the manager come over and try to get me to take a car of a different color which I refused. Then they finally told me they did not have car in the trim levels and color I wanted. I then told him the price I had from other dealerships and that they would beat any written offer. They then called me again to say they had the vehicle I wanted in the color I wanted. I then showed them the written offer which has everything specified. They then told me this offer was for an EX and not an EXL when the written offer clearly said EXL. THey were just lying to me instead of saying they could not beat the offer as they had promised. I decided to leave this dealership and went to the one that has given me the written offer and bought the car. Dont waste your time with this dealership. More

Called and confirm 3 time the type and color of vehicle and the sales person confired the vehicle in stock. By the time we get there the manager said they dont' have the vehicle and was trying to sell me a and the sales person confired the vehicle in stock. By the time we get there the manager said they dont' have the vehicle and was trying to sell me an alternate vehicle.I NOT RECOMMENDAD AT ALL. Was trying to play old trick that if a customer gets in the show room he/she will not leave without buying from them. More

Only dealer in the area willing to work with my trade. Gave me the best offer and worked out a great deal in a short time. Drove away in a new accord right away. Sales person was knowledgeable and managem Gave me the best offer and worked out a great deal in a short time. Drove away in a new accord right away. Sales person was knowledgeable and management was willing to negotiate. outstanding cusotmer service - they gave me a gas card and a full tank of gas, something the other dealsrs wouldn't do. recommending to friends/family. More

Dealer never beat the written rate quote as promised Sales Manager quoted my honda crv an additional $100.00 and made a ridiculous statement that he has the car in stock and it is a hot item Ha. I trave Sales Manager quoted my honda crv an additional $100.00 and made a ridiculous statement that he has the car in stock and it is a hot item Ha. I traveled from staten island paid the gas and tolls and was completely disappointed The manager Mr Servedio lost an immediate sale for $100.00 on this SUV. The internet advertisement beating a previous rate quote ia a complete understatement The Deal: Front drive CRV there was only one left on the lot Black EX model $26,514 destination included my rate quote was $26.414 I guess he could'nt beat it Stay away from this dealership Beaware More

I was shopping around for a Honda Accord. Most of the dealers quoted low prices and when i went in, they tried to jack the price up. When i went to Metro Honda they honored the internet price i had been dealers quoted low prices and when i went in, they tried to jack the price up. When i went to Metro Honda they honored the internet price i had been sent and also threw in some freebies. My sales rep John was a good guy who helped me get what i wanted and didn't treat me like a rookie. Overall the dealership is a friendly place and the people are all active and engaging. The car came out fresh and clean with no problems at all. It left a very good impression on me and i' recommend this dealer to all my friends. When i picked up my plates John told me that I had received a navigation unit as part of a promotion which i wasn't aware of at first, it was a great ending to my vehicle purchase at Metro. While i was there i also checked out the service department which was clean and active. Looking fowrd to going back.. More

I went in with a quote they sent me through email for the Accord. When I got there they said that was not for the one I wanted, the one I choose cost700.00 more. I bought it anyway and went home with tempora Accord. When I got there they said that was not for the one I wanted, the one I choose cost700.00 more. I bought it anyway and went home with temporary plates. As of now, those plates have expired, and no one can anwer me as to where my permanent plates are. I can't drive the car without them. Customer service is a joke, no one answers the phone there and I can't get a straight answer when I do get someone. Never again! I am thinking about taking the car back as they have not lived up to their end of the contract. More

I went there just shopping for good lease deal. I met John Lizares at entrance and felt the honesty and sincerity (not common ) right from the first moments Once he and the sales manager Rick Rivero rea John Lizares at entrance and felt the honesty and sincerity (not common ) right from the first moments Once he and the sales manager Rick Rivero realized that I’m relatively aware of the lease concepts, and have some competitive offers, they talked nothing but sense. We negotiate for a short time and reach a reasonable deal and I felt I was not cheated. It was a win/win deal and fair enough for me. I notice that the environment in this place is very pleasant and friendly. The sales people were helping each other in order to serve the customer and speed up the sealing process. I have leased three times before and can say this time I have the best experience. More

We purchased a CERTIFIED preowned element from them 2 years ago. I was 8 months pregnant and we specified we needed a safe, good, accident-free vehicle. We settled on the element which had 13, 000 miles. years ago. I was 8 months pregnant and we specified we needed a safe, good, accident-free vehicle. We settled on the element which had 13, 000 miles. We were assured by our salesman that the car was indeed accident free and a safe vehicle. Since then, we've had the car serviced faithfully and took excellent care of the car. We had planned on returning to Metro Honda since we thought they did such a great job! But this past weekend, we went to another honda dealer to have the value assessed and see what we could possibly trade it in for. We spoke to the gentlemen and he came back with a carfax of the car we currently have. We were SHOCKED to find out that our car was in two accidents, one major (had to be towed) and we weren't listed as the owners. When we checked the miles reported on that carfax it stated the vehicle had 27,200 miles!!!!! I KNOW metro honda would of definitely run a carfax prior to them receiving the vehicle and I just can't believe they sold us a car that the odometer was rolled back 15,000 miles and not only was in TWO accidents (after we specified that we did not want that), but we were not told so! We're not sure what steps can be taken from here regarding this matter (since our trade in value dropped on account of the two accidents). But my husband and i were truly DISGUSTED with Metro Honda and will definitely spread the word about this!!!!!!! More

I remember reading bad reviews then I went and checked them out. With the exception of one guy there, everyone was incredibly nice and courteous! They beat 2 other dealers on price and took care of me the them out. With the exception of one guy there, everyone was incredibly nice and courteous! They beat 2 other dealers on price and took care of me the whole way through. I also spoke with the Director of Customer Service (They are the only dealership I know that has one of these) and he checked in with me the whole way to make sure everyone was treating me properly. If you have a problem I would speak with him if anything isn't what you expect, I saw him take care of a customer because that 1 salesperson wasn't acting properly. I really didn't expect this from a Dealership... they actually cared about the customer and not profit.. I sent my friend to them, they gave me $200 for the ref feral and she said she got the same EXCELLENT treatment. I wish they had more brands than just honda. More