Metro Honda

Great service and fast , jonathan was very helpful and answer all my questions. Recommend this location answer all my questions. Recommend this location More

Curtis Mincey Jr.Customer Care RepresentativeMetro Curtis Mincey Jr. Customer Care Representative Metro Honda 540 State RT 440 North Jersey City, NJ 07305 201-369-2301 All the information was Curtis Mincey Jr. Customer Care Representative Metro Honda 540 State RT 440 North Jersey City, NJ 07305 201-369-2301 All the information was wrong, nothing was true by phone except his name and address. I’m a dealership kind of person - also a Honda kind of person. I’ve dealt with a lot of service departments. This one is the worst. the service was terrible unrespectful and "the Manager" does not know how to take care of his client. I was using Costco to find the dealer and i will report it. GUSTAVO CARDENAS did his job and trying to assist me after the nightmare visit METRO HONDA! More

My rating is a reflection of my service appointment at this dealership on 9/17/21 and any other time before. Since I became a Honda customer in 2018, I visited one other service center and had an horribl this dealership on 9/17/21 and any other time before. Since I became a Honda customer in 2018, I visited one other service center and had an horrible experience. I decided to come here and I usually work with Elvis when he’s available. He is always kind and straightforward about my service needs. I don’t feel haggled when he explains services needed as he always points out the priority of any needed work. He is also considerate of my time and tries to get me out as quickly as possible. Lastly, there is a new service manager/director who was equally attentive. I believe his name is Pete, if not I apologize. However, he is very noticeable because out of the 3.5 yrs I’ve been coming here, I’ve never seen service director waiting in the service area being available to support his team and greet customers. Great Job! More

Had an amazing appearance. Jonathan and Rachel took amazing care of me. They were extremely professional and got my car fixed in an amazing time. They are the reason I’ll keep coming back for service amazing care of me. They were extremely professional and got my car fixed in an amazing time. They are the reason I’ll keep coming back for service More

Service writer was very pleasant and responsible, the waiting was long before getting in, but everything else was well, Thank You waiting was long before getting in, but everything else was well, Thank You More

I waited 2 hours and they couldn’t complete my simple oil change. Not one employee wears masks. Sadly. Terrible place. Never again. change. Not one employee wears masks. Sadly. Terrible place. Never again. More

My wait time was way too long compared to what it should have been. The associate estimated half the time, so I waited around. Everything was done correctly but it took too long. have been. The associate estimated half the time, so I waited around. Everything was done correctly but it took too long. More

Poor communication with customers Waited 2 months for my car almost no updates They could do better car almost no updates They could do better More

Everything was fine, except the waiting , but service writer was very good, Thank you very much writer was very good, Thank you very much More

I appreciate the attentiveness to my needs and also the understanding and willingness to help me. understanding and willingness to help me. More