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Metro Honda

Jersey City, NJ

4.5
3,259 Reviews

540 NJ-440

Jersey City, NJ

07305

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3,259 Reviews of Metro Honda

September 23, 2021

Service was unacceptable for change oil alone took 3 hours and 45 minutes though I have appointment at 10 am and done at almost 2 pm .Staff were not so accommodating and friendly. Last time they change More

by vince
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
1st desk facing the glass door entering service area., William Gonzalez
Sep 23, 2021 -

Metro Honda responded

Vince, please allow us to apologize for your negative experience. At a moment of your convenience, do not hesitate to contact me here at the dealership. I would welcome the opportunity to speak with you in more detail about your visit. Kind regards, Peter Lomando Service and Parts Director 201-451-7111 x1268

September 22, 2021

Rachel is the best service representative!!! Very professional and always friendly. 5 stars Metro Honda More

by Brenda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Terriogo
Sep 23, 2021 -

Metro Honda responded

We are so happy to hear of your experience working with Rachel, Brenda! Thank you for being our customer, we look forward to seeing you again!

September 22, 2021

All staff polite and knowledgeable. Went in for service and purchased a new car. Sales, service, and finance all on point. More

by Linder1954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deidre Daniels, Metro Honda, Jonathan Torres
Sep 23, 2021 -

Metro Honda responded

Thank you for the great review, we appreciate your honest feedback! Looking forward to seeing you again soon.

September 22, 2021

Great customer service but the service takes very long, pricing is reasonable depending on what you need done. More

by stachiahenry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Terriogo
Sep 22, 2021 -

Metro Honda responded

Thank you for the great review, we appreciate your honest feedback!

September 22, 2021

The service was faster, but I’am still worried for the dilution problem for my honda civik 2016 More

by Nancy camacho
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elvis Orellana
Sep 22, 2021 -

Metro Honda responded

Nancy, thank you for bringing this review to our attention. At a moment of your convenience, do not hesitate to contact me here at the dealership. Kind regards, Peter Lomando Service and Parts Director 201-451-7111 x1268

September 22, 2021

very nice boy, I just had to go twice because the service did something wrong More

by Artur
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel Terriogo, Elvis Orellana
Sep 22, 2021 -

Metro Honda responded

Hello, thank you for bringing this review to our attention. At a moment of your convenience, do not hesitate to contact me here at the dealership. Kind regards, Peter Lomando Service and Parts Director 201-451-7111 x1268

September 22, 2021

The customer service was nearly perfect. The only exception was my car still reflected that it needs maintenance and oil life is 20% after I left Metro Honda. More

by l_j_shifles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elvis Orellana
Sep 22, 2021 -

Metro Honda responded

Hello, thank you for bringing this review to our attention. At a moment of your convenience, do not hesitate to contact me here at the dealership. Kind regards, Peter Lomando Service and Parts Director 201-451-7111 x1268

September 22, 2021

Waiting times are TERRIBLE. I waited 3 hours for an oil change. Customer service is so bad. The waiting room is infested with HUGE FLIES! This place is unsanitary! More

by eljornales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gabriel Martins
Sep 22, 2021 -

Metro Honda responded

Please allow us to apologize for your negative experience. At a moment of your convenience, do not hesitate to contact me here at the dealership. I would welcome the opportunity to speak with you in more detail about your visit. Kind regards, Peter Lomando Service and Parts Director 201-451-7111 x1268

September 22, 2021

Excellent service second to none , continuous to amaze me with friendly professional approach ! On time service delivery.facility is maintain well, rest room is neat and clean Will continue to come to t More

by Bcabun6966
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elvis Orellana
Sep 22, 2021 -

Metro Honda responded

Thank you for your great review! We are glad to have you as our customer and look forward to seeing you again soon!

September 22, 2021

The service SUCKS,They make you wait they dont answer The service SUCKS, They make you wait they dont answer phone or call you back. More

by Soulsistahb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Peter, Service Manager 0 stars, William Gonzalez
Sep 22, 2021 -

Metro Honda responded

Please allow us to apologize for your negative experience. At a moment of your convenience, do not hesitate to contact me here at the dealership. I would welcome the opportunity to speak with you in more detail about your visit. Kind regards, Peter Lomando Service and Parts Director 201-451-7111 x1268

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