Metro Honda

Metro Honda proved that there is no such thing as loyalty to repeat customers. Worse yet, the salesman used the term “desperate” in describing my need for a new vehicle, which seemed to have justified, in hi to repeat customers. Worse yet, the salesman used the term “desperate” in describing my need for a new vehicle, which seemed to have justified, in his and his finance manager’s mind, the usurious terms offered to me. Despite having leased my last two vehicles at Metro Honda, I was “shown the door” in an extremely dishonest and manipulative way. I wasted two days in visiting Metro and providing information that seemed to be more than necessary, and whose salesperson, Sam, kept telling me the he was “doing everything he could” to secure a new lease/vehicle with Metro. Sam was very friendly during my first visit, pretending to be interested about my work and family. However, he was a different person when I returned to try and finalize a new lease. Sam forgot much of what we spoke of during our first visit, and pretended that he did not understand many of the facts I presented to him. He insisted that I go through the motions of test driving a new vehicle, because “Mr. Honda want us to do it.” After another employee went through the motions of “appraising” my vehicle, which is in very good condition and has low mileage on it, Sam returned to tell me that a new lease/vehicle was “out of the question,” but his finance manager was “kind enough to offer me another deal.” He offered me a different, “dealer-used” model, the loan terms of which were outrageously bad. When I asked Sam about purchasing my currently-leased model, which he never even suggested as an alternative, Sam came back with loan terms that were more outrageous (6 year loan!) and usurious. This was by far the worst experience I have ever had in dealing with an auto dealer. More

I bought a new car from them. I went with wife and 2 kids, they kept me there for 5 hours,and the end accounting guy was pushing for warranty plan which he offered for $2400 first then droped it $800. W kids, they kept me there for 5 hours,and the end accounting guy was pushing for warranty plan which he offered for $2400 first then droped it $800. With credit score 800+ account guy offer 6.5% financing. One year later I've got 1 year inspection stiker in mail, so when i was putting it on car, i realize that i dont have original stiker. Then never put it on. I went back, they told me to go police to file police report that I lost stiker. I told them that im not going anywhere and i didnt loose nothing and i will make them to pay for tickets to driving without sticker. Stay away. More

Metro Honda was my last stop of the day. I needed a new car for personal and business use and I was short on time. At other dealerships, I clearly stated what I was looking for (a SUV that can transport at car for personal and business use and I was short on time. At other dealerships, I clearly stated what I was looking for (a SUV that can transport at least a dresser) and my restrictions (time and price). Upon hearing this Veedit (VP) said, "I have the vehicle for you." I'd heard this before, though. However I humored him. BUT wasn't I surprised when the next day I was driving home a brand new Honda Element that fit both my budget and needs. The exact car that VP had suggested. Not only were all the salesman polite, but they worked incredibly fast knowing that I was under a time restriction (I needed to be back to work!). Overall, it wasn't just the car that got me to sign off on the sale, but the dedication and passion of the staff at Metro Honda. I'm happily driving my new car and look forward to working with this dealership in the future. More

This was without question, one of the best experiences I've ever had with sales professionals. I worked primarilly with Jay Brown and John C and I can't emphasize enough how easy they were to work with. I've ever had with sales professionals. I worked primarilly with Jay Brown and John C and I can't emphasize enough how easy they were to work with. I get stressed when I have to car shop because it always seems that the sales people are pressuring me from the moment i walk through the door. I was so surprised because there was NO nonsense and NO tricks. These guys gave me great price and were honest and straight forward from beginning to end. I couldnt be happier and will certainly go back to Metro Honda. Thanks again guys. More

I had a very bad experience with Metro Honda 3 years ago so this was a leap of faith returning to this dealership. I was so pleasantly surprised by the difference in the customer service I received! The sta so this was a leap of faith returning to this dealership. I was so pleasantly surprised by the difference in the customer service I received! The staff was friendly, listened to my concerns, and gave me the best price on my new vehicle. I had a wonderful start to my day and ended it with a new car. Bravo! More

So far I have purchased 2 vehicles from this dealership and the experience has been great. From the friendliness of the sales consultants to the finance managers. They have worked to the maximum in order and the experience has been great. From the friendliness of the sales consultants to the finance managers. They have worked to the maximum in order to reach a deal that makes me feel comfortable without feeling pressured. I have no regret in going to Metro Honda and without a doubt I will definitely go back again for my cars. The sales consultant Mario Calle was super cool and very easy to work with and knowledgeable in his area. He was very friendly and I felt very comfortable in making the deal with him as he was looking for the best deal for me. The finance manager was awesome. Negotiated the best deal and acommodated everything to my needs. He worked above and beyond my expectations. Without a doubt I would recommended Metro Honda, Mario Calle and Marcus Rivera to my people. More

Great customer service. I was recommended by a friend to speak with a specific salesman, the gentleman who met me at the door brought me directly to the salesperson I was looking for. I was able to test dr speak with a specific salesman, the gentleman who met me at the door brought me directly to the salesperson I was looking for. I was able to test drive the vehicle I was interested in and I found the salesman to be very knowledgable about the vehicle I was driving.I did not feel pressured and the staff was extremley accomadating to my needs. More

I had a great experience with VP. I originally thought that I wanted one vehicle but found that it would be a little more out of my price range than I originally thought. VP was very patient with me and l that I wanted one vehicle but found that it would be a little more out of my price range than I originally thought. VP was very patient with me and let me test drive four other vehicles until I found one that I liked and that also was within my price range. He was not pushy and did not try to close the sale until he knew that I was satisfied with the vehicle I had chosen. I will be going back to VP the next time I need to purchase a vehicle. More

Friendly and helpful service. I was greeted as soon as i entered the showroom by the front desk personnel and salesperson (Mo L.). The salesperson Mo L. and also the business manager M. Rivera tried to ge entered the showroom by the front desk personnel and salesperson (Mo L.). The salesperson Mo L. and also the business manager M. Rivera tried to get me through the paperwork as thoroughly and quickly as possible. More

My wife and I had a great experience at Metro Honda. We were looking into a first time lease. Ronnie Manuel was extremely knowledgeable, helpful, and patient. At no point did we feel any pressure to make were looking into a first time lease. Ronnie Manuel was extremely knowledgeable, helpful, and patient. At no point did we feel any pressure to make a decision. In the end we finalized a lease for a 2011 Honda Insight EX. More