Metro Honda

My experience at Metro Honda, Jersey City, NJ was very pleasing. I cannot say enough about Emmanual Alerte. He was extremely knowledgeable, professional, courteous, and above all, honest-very refreshing pleasing. I cannot say enough about Emmanual Alerte. He was extremely knowledgeable, professional, courteous, and above all, honest-very refreshing. I am recommending him to everyone I know. I purchased a 2011 Honda Accord SE. I intended on buying an LX-P, however this location did not have it in black. I told Emmanual I was going to see what the dealership on Route 3w had. It was not necessary because Emmanual told me the route 3w dealership did in fact have the LX-P in stock in black. He then offered me the SE for a few bucks more than the LX-P in black-exactly what I wanted. Because of his integrity, keeping my interests above all, I went with the SE. Bravo to you all at Honda. Finally, when I got the car home, i noticed a small knick on the passenger side rear door. I called Emmanual immediately, and left him a vcml. I returned to Metro Honda, Jersey City to square up the deal with a cashiers check, and Emmanual let me know Honda would take care of the knick on the door. I couldn't be more satisfied. Everyone at the Jersey City dealership I came into contact with was very friendly and helpful. Be proud of your staff and hold onto Emmanual Alerte!!! More

This will be my 5th Honda I have leased from Metro Honda, the CRV being my favorite. The staff at this dealership are great and so was my experience. My salesperson (Sah-Tiekquo) was very helpful with any the CRV being my favorite. The staff at this dealership are great and so was my experience. My salesperson (Sah-Tiekquo) was very helpful with any questions I had, she made me feel important escorting me to the different CRVs for me to look inside and decide on the color I wanted. Also the fact that the General Sales Manager (John Chatzopoulos) remembered me after 3yrs and greeted me when I came into the dealship made me feel like a valued customer. It is because of this great service that I will continue to go back to Honda. The Service at Metro Honda really takes pride in the vehicles they are selling and because of this I really got to experience what a great vehicle Honda is. See you in 3yrs! More

I originally went to look across the street at the Nissian Ultimas and wasn't to clear on some of the things they were talking about. I came over to Metor Honda and THANK GOD I DID! I spoke with Justi Nissian Ultimas and wasn't to clear on some of the things they were talking about. I came over to Metor Honda and THANK GOD I DID! I spoke with Justin who showed me the Accord and explained everything about the car. Then I met John C. (Not sure how to spell his last name. I think everyone just calls him John C.) When it came to buying the car and all my options, John couldn't have been any better at explaining EVERYTHING and doing it so I could understand. He made me feel very comfortable about buying my Accord and I couldn't be happier. He made me feel like a family member the way he went above and beyond about everything! I have recommnded Metro Honda to two people already and will never buy a car from anywhere else! The service was INCREDIBLE and so is my ACCORD! Thanks John, Justin, and Metro Honda!! More

I really want to thank everyone at Metro Honda especially John C. He is the best, my family has been purchasing cars from him since he was in sales and even recently as the GM. I would never want to deal wi John C. He is the best, my family has been purchasing cars from him since he was in sales and even recently as the GM. I would never want to deal with any other dealer, John is always very patient with my family and answers all questions, he is very knowledgeable about every car he sells and that makes the experience of buying a car from him simple and easy. More

LAst Year I had a very good experience buying a new honda fit 2009 from John Lizares (salesman), i heard he's not in jersey city metro honda anymore, so I talked to different salesman in January 2011 to have fit 2009 from John Lizares (salesman), i heard he's not in jersey city metro honda anymore, so I talked to different salesman in January 2011 to have my honda fit 09 traded to Honda CRV 2011. So i traded it in and talked to Sam (sales man). At first they are trying to give me the price that i wanted (which is basically the price in edmunds.com). Then I talked to Lisandro (the manager) to close the deal. So everything was good so far until I came to the final talking with Marcus Rivera. I didn't expect that they actually forced me to get their warranty plan(which i don't think is right) and kept insisting that it was ok to pay more because I am an RN (which doesn't make sense - are they trying to say they ask you more because they know in the long run you will be making more income) I insisted that if they will keep doing that I 'll change my mind and not get the car although i already transferred all my stuff from my honda fit to the new honda crv. SO they ended giving it to me anyway. Then a day after- I found out I don't have my antenna ( they resolved it which i think was a very small problem) I signed all the paperworks including my cancellation of contract of my old HOnda service so i can get my refund. Marcus Rivera kept promising me I can receive the check in about a month. A month passed by, still no check. I called Marcus rivera like million times- no return call ( he actually mention " call me if there's any problem"). then I finally had a chance to talk to him- again he said the same thing- " expect the check next week". But again, same thing happened, no check. So i called to talk to the manger. I spoke to Lisandro. He said he checked it and I'll be receiving it after a week. 2 weeks had passed, i haven't received any check yet. So i called Honda care services (because I am tired of what they keep telling me. I found out that my paperworks have not sent yet my METROHONDA for the passed 2 months( which is very ridiculous) I ended up doing the paperworks all over again and send them myself. I actually solve the problem myself. I have a terrible experience with these people in Metro honda this time . I will never recommend this to any friends. I will keep my car because i like Honda, but in case ill change it to a different car- i will never go back to this dealer. More

I don't think anyone counts car shopping as a pleasurable experience. I would highly recommend Metro Honda to anyone based on our experience. From the start, the management staff was the most responsive an experience. I would highly recommend Metro Honda to anyone based on our experience. From the start, the management staff was the most responsive and professional I've ever worked with. Our salesman was courteous and very forthright. He was incredibly respectful and found us a car in our price range. Finally, the business manager worked hard to secure us a loan at lower rates than we could found on the private market. Hands down a terrific experience and quite refreshing. More

This dealership is great because of the wonderful people that work there. Emmanus was my sales person, he was informative, courteous, and most of all genuine. Initially, the car I wanted wasn't available. E that work there. Emmanus was my sales person, he was informative, courteous, and most of all genuine. Initially, the car I wanted wasn't available. Emmanus went out of his way to make sure I had the car the very next day. He used unconventional modes of communication to reach me (text messages), which I REALLY appreciated since I teach night classes at a Local College. He didn't pressure me the way some people would have. I would definitely recommend Metro Honda because of the quality service I received. More

My visit to Metro Honda took me by complete surprise. Dwight greeted me and welcomed me in to what I believe is the best dealership I've ever stepped foot into. Everyone in the dealership was extremely p Dwight greeted me and welcomed me in to what I believe is the best dealership I've ever stepped foot into. Everyone in the dealership was extremely pleasant and dressed very professionally. Dwight was very helpful and knowledgable on all my questions I had. My situation was a bit diffcult when it came to the financing portion but Dwight & Marcus didn't give up. They got me approved and best of all its in the budget I set for myself. I couldn't thank them enough for everything they did for me. I will tell everyone to go to Metro Honda. More

I went here to buy a new accord. The sales person was ok, they knew the product and was able to answer most of my questions. He was persistent but not to pushy. My problems started with the Finance departmen they knew the product and was able to answer most of my questions. He was persistent but not to pushy. My problems started with the Finance department. They we slow, kept me waiting for a long time. Had to keep going back and fort. Tried to sell me stuff that I didn't want. After over an hour and half of this I just gave up and went elsewhere. It didn't seem like it was busy so I felt that I was being jerked around. More

The worst experience of buying a new car. It seems like a total scam now..They fix you up on the price but that is not what they sell you the car for. They add bunch of other - service contracts, etch upgrad total scam now..They fix you up on the price but that is not what they sell you the car for. They add bunch of other - service contracts, etch upgrades, down payment protection..linking them to your credit approval..and this can go up to an additional $3000. As someone said before, they hurry up through the documentation and you don't get the time to read every word of it. In my case, they did not give me the papers until a month as they convinced me that they will fetch me the best interest rate on the loan and send me the papers. Make sure you read every word of the document you sign..do not ever trust these scamsters. You have the right to deny any additional service contracts or protection..as these are completely voluntary and are not required to obtain more favorable terms of credit. More