Metro Honda - Service Center

I have been getting service at this dealership since 2022. I stopped by November 2024 as the A/C was blowing hot air. I was told the service performed was to replace the condenser under warranty. I 2022. I stopped by November 2024 as the A/C was blowing hot air. I was told the service performed was to replace the condenser under warranty. I stopped by again in May 2025 for the same issue. This time I was told the service performed was to replace the compressor under warranty. I called this past Monday June 2nd to speak with the service manager and schedule a service appointment for same issue. I was told the service manager is "too busy to come to the phone". Appointment made for Wednesday the 4th at 12:30pm. I showed up on time and spoke with Rachel in service. I explained this is my 3rd time for this same issue. I was told a diagnostic would be done and I stated I would wait. At about 1:10 pm I was told the condenser has a leak but it is "too late in the day and the tech wont have enough time to do the service". I was asked if I can you leave the car or bring it back 1st thing in the morning? I stated I will leave the car. The next morning around 11:10am Rachel calls me and tells me the tech has sealed the leak and recharged the A/C system. She also stated that tech told her this issue may happen again. She also stated that since the dealership has replaced the warranty items, they will not replace them again. I was given the option of leaving my car for another day for further diagnosis. I stated It is just past 11 am and there is time to check whatever needs to be checked today. She said let me talk to the tech and call you back. The callback I received was basically the car is ready, and I have the key when you are ready to pick it up. I picked up the vehicle and to further push my patience I had some spare change under the armrest and that was taken. It's not the amount it's the principle. This situation has me feeling a few things: 1) It's under warranty "we are not making money off this customer". 2) How is 1 pm in the day " too late to do a service?" 3) If it was an associate's vehicle it would have been taken care of 100% by at least the second visit. 4) Don't leave anything in your vehicle you don't mind losing. What happened to "do it right the first time" and or customer satisfaction is top priority? More

Great vehicle, service and even better price. Very happy with purchase. Totally recommend doing business with them. Very happy with purchase. Totally recommend doing business with them. More

The customer service was really poor . I was to told my véhicule was ready. Once I said I would wait for the suggested services since I am not ready financially. the lady hold on to my pay I was to told my véhicule was ready. Once I said I would wait for the suggested services since I am not ready financially. the lady hold on to my payer for 2h . I just needed an oil change. Tracy is horrible. Next time I will not let her handle my service . You need to review her customer service stills. . More

Take so long for an oil change 3 1/2 hours still waiting! Maybe next time ill go to another service Location. Maybe next time ill go to another service Location. More

Service was easy to book and they accommodated a last minute schedule change with no problems. Service fixed the issues and concerns I had with my car. Excellent customer service! minute schedule change with no problems. Service fixed the issues and concerns I had with my car. Excellent customer service! More

The dealership lacks transparency and honesty in their policy. The don’t respect their words and wait until they provide you with the expensive service to charge you extra. The staff is courteous and resp policy. The don’t respect their words and wait until they provide you with the expensive service to charge you extra. The staff is courteous and respectful. But the way of doing business is very dubious. More

I had a great service experience. My service advisor was friendly and thorough and my oil change was quick and easy. My service advisor was friendly and thorough and my oil change was quick and easy. More

My service was great Ms Rachel always helps me with my service for my car and she is always kind and communicative so every time I come I ask for so whenever you need service ask for her she’s timely and service for my car and she is always kind and communicative so every time I come I ask for so whenever you need service ask for her she’s timely and reliable More

Excellent dealing with Rachel Terriogo service advisor. Very informative an pleasant helping me with my car.. Very informative an pleasant helping me with my car.. More

Service Advisor,Silviades Ovalle was very professional & explained what was wrong and problem was corrected in a timely manner. Thank you. explained what was wrong and problem was corrected in a timely manner. Thank you. More