Metro Honda - Service Center

My rating is a reflection of my service appointment at this dealership on 9/17/21 and any other time before. Since I became a Honda customer in 2018, I visited one other service center and had an horribl this dealership on 9/17/21 and any other time before. Since I became a Honda customer in 2018, I visited one other service center and had an horrible experience. I decided to come here and I usually work with Elvis when he’s available. He is always kind and straightforward about my service needs. I don’t feel haggled when he explains services needed as he always points out the priority of any needed work. He is also considerate of my time and tries to get me out as quickly as possible. Lastly, there is a new service manager/director who was equally attentive. I believe his name is Pete, if not I apologize. However, he is very noticeable because out of the 3.5 yrs I’ve been coming here, I’ve never seen service director waiting in the service area being available to support his team and greet customers. Great Job! More

Had an amazing appearance. Jonathan and Rachel took amazing care of me. They were extremely professional and got my car fixed in an amazing time. They are the reason I’ll keep coming back for service amazing care of me. They were extremely professional and got my car fixed in an amazing time. They are the reason I’ll keep coming back for service More

Service writer was very pleasant and responsible, the waiting was long before getting in, but everything else was well, Thank You waiting was long before getting in, but everything else was well, Thank You More

I waited 2 hours and they couldn’t complete my simple oil change. Not one employee wears masks. Sadly. Terrible place. Never again. change. Not one employee wears masks. Sadly. Terrible place. Never again. More

My wait time was way too long compared to what it should have been. The associate estimated half the time, so I waited around. Everything was done correctly but it took too long. have been. The associate estimated half the time, so I waited around. Everything was done correctly but it took too long. More

Poor communication with customers Waited 2 months for my car almost no updates They could do better car almost no updates They could do better More

Everything was fine, except the waiting , but service writer was very good, Thank you very much writer was very good, Thank you very much More

The service is always good but the wait time isn’t. I understand the need to be on point. understand the need to be on point. More

The service is outstanding.. pricey with labor.. most service reps are not attentive. Thanks to William and Gustavo for assisting me...been standing for 40 mins service reps are not attentive. Thanks to William and Gustavo for assisting me...been standing for 40 mins More

Brought my car in yesterday for my brakes and a few other things. Great service! Rachel took care of me, car was ready when promised. Thanks! things. Great service! Rachel took care of me, car was ready when promised. Thanks! More