Metro Honda - Service Center

I had a terrible experience. I called up two weeks ago on a Monday to get a replacement key copy made for my 2007 Accord. The person who I made an appointment with mentioned that they may not keep extra keys a Monday to get a replacement key copy made for my 2007 Accord. The person who I made an appointment with mentioned that they may not keep extra keys in stock and I asked her if she could please make sure it is in stock so when I come in for the appointment I made on Saturday, there would not be an issue. She agreed. I show up on Saturday at my appointment time, and there was no key in stock. I was very annoyed, my free time is very limited, and this was a scenario that I had specifically asked to avoid, and yet here we were. So fine- I now special order a key, pre-pay for the thing, and now have to talk to an entirely different person from the service department (after talking to the parts department) about rescheduling an appointment- why this couldn't have all been done by the same person, is beyond me, but it seems very disorganized on your part and reiterates that your service representatives do not seem to be able to communicate with anyone else. Regardless, I reschedule for this past Saturday at 10am. Next weekend comes- I arrive at the scheduled time, and have now also ordered an after market key off of Amazon since I have no trust in Metro Honda to actually have the key in stock. They tell me the fee to reprogram the key is $150 on top of the $100 I have already paid to "special order" the fob- and that this covers both keys. I have actually already looked up the process on the internet, but figure I am already at the dealership, you guys will save me some aggravation, and possibly save me some time, so I just agree to it. My appointment is at 10am. At 12:30 pm, knowing this should take about 20 minutes maximum, and I had an appointment, I go hunting down someone to figure what exactly is taking so long. I see my keys on the reps desk, apparently waiting to go, but I am trying to be polite while she helps someone else. What was going on there I don't know, but she isn't free for another half hour. When I finally get the paperwork- I see there is another $20 added on to cut the after market key that we had not agreed to. I just wanted to get on with my day at this point and didn't want to argue with anyone so I was annoyed but just agreed. I then had to wait in line again to just pay which I didn't understand. The final kicker on this was- I get home, and realized I should probably test the keys to make sure they worked, remote buttons and all- and... the aftermarket keys remote buttons were not programmed, despite it being called out specifically on the work order sheet. This is on top of the fact that there is inadequate signage as to where exactly you are supposed to go for the service center and what the process is to actually be seen there. It felt like an utter circus. I will literally go to any lengths possible to avoid Metro Honda in the future. My car is 14 years old now, and we will buying a new one in the next two years, probably an Accord Hybrid. I also need to get a new set of tires. You can rob me and waste my time once, but buying a new car from such an outfit? I can't even imagine what kind of ordeal that will be. More

I i just didnt like going to Metro Honda back and forth from Monday to Friday. Never notified me part didt come before asking me to come. from Monday to Friday. Never notified me part didt come before asking me to come. More

They fixed my old car a few times. Always a bit pricey. I’d also prefer more info re: diagnosis. But seem honest. Friendly too. I’d also prefer more info re: diagnosis. But seem honest. Friendly too. More

Great customer service, great work friendly staff , short wait , quality service better than I expected. I have recommended this Honda dealership to my family and my friend without wait , quality service better than I expected. I have recommended this Honda dealership to my family and my friend without More

They need to manage the check in process a little better on busy days. I had to wait an hour after I arrived to be able to speak with an advisor. Good experience otherwise. on busy days. I had to wait an hour after I arrived to be able to speak with an advisor. Good experience otherwise. More

Very expedient.Gabriel is an asset to your organization.very knowledgable and takes time to answer any questi ons y may have concerning the issue with the car. organization.very knowledgable and takes time to answer any questi ons y may have concerning the issue with the car. More

I always request the same mechanic, Garfield, who always does a fantastic job with my 96 Accord. He knows my car well. I get great service here. My contact, Elvis is also great does a fantastic job with my 96 Accord. He knows my car well. I get great service here. My contact, Elvis is also great More

This is not the first time my vehicle was attended to by Christopher and as usual he was very professional. Keep up the great work. Christopher and as usual he was very professional. Keep up the great work. More

No sense of urgency, kept delaying my service by weeks not even days. unfortunately I would never bring my vehicle for service here ever again. not even days. unfortunately I would never bring my vehicle for service here ever again. More