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Metro Lexus

Cleveland, OH

4.9
3,150 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned car, to have your vehicle serviced, or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back. The staff at Metro Lexus looks forward to welcoming you into our home and to serving you as your premier Lexus dealer. Call us today at (888) 230-2806 or visit our Cleveland dealership to learn more about our luxury vehicles and white-glove services.
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13600 Brookpark Rd

Cleveland, OH

44135

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Showing 3,150 reviews

March 31, 2022

Kevin was fantastic throughout the entire search and purchase process. I started looking for a new car probably at the worst time when inventory was very limited. Kevin kept me constantly up to date on More

by thomer41
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Mar 31, 2022 -

Metro Lexus responded

Thank you for the great review! We are so glad to hear that Kevin delivered such an outstanding purchase experience. Drive safely in your new Lexus ES 350, and enjoy it! We hope to see you back again at Metro Lexus!

March 31, 2022

I've been dealing with Kevin McGuire for more than few years. He treats me and my wife extremely well. When we are looking for a car for her, he asks Ruthie what she wants not me ( as it MUST be). He is a More

by stevehovan
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Mar 31, 2022 -

Metro Lexus responded

Steve, thank you for the great review! We are so glad to hear that you are confident in Kevin to get the job done. We will be sure to pass on the kind feedback to him. We appreciate you taking the time to share and are looking forward to seeing you and your wife again at Metro Lexus!

March 31, 2022

Metro Lexus dealership has always welcomed me and my family with open arms l love this dealership!! More

by Big truck
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin McGuire
Apr 01, 2022 -

Metro Lexus responded

Thank you for taking the time to review us! We are thrilled to hear that you had a successful experience working with the Metro Lexus team. Drive safely, and we hope to see you back next time!

March 31, 2022

I had a great experience with Jessica! She helped us find a perfect car fit for our family! Very professional and friendly! Love her personality!! More

by B.emery1127
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Twardzik
Apr 01, 2022 -

Metro Lexus responded

Congratulations to you and your family on your new car! We are thrilled that you had such a positive experience working with Jessica and we will be sure to pass along your feedback to her. Thank you from all of us at Metro Lexus!

March 31, 2022

Our experience with Jessica and the team at Metro Lexus was great . I will definitely return. More

by Terry F-16
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Twardzik
Apr 01, 2022 -

Metro Lexus responded

Terry, thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Jessica and the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

March 31, 2022

This is my third Lexus RX I have purchased but, this was the BEST experience I had out of all the purchases! Tori knew I was experiencing major life changes and she and the other staff went above and beyond More

by Shonda50
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tori Grinzinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Sustersic, Denae Jones
Mar 31, 2022 -

Metro Lexus responded

Shonda, thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with Tori and the Metro Lexus team. Drive safely in your new Lexus RX, and we hope to see you back again down the road!

March 31, 2022

Knowledgeable sales professional that represents the Lexus brand well and the Metro Lexus team. Takes the customer's needs into consideration allowing the journey of securing a new vehicle to be enjoyab More

by Bill
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2022 -

Metro Lexus responded

Bill, thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with the Metro Lexus team. Drive safely, and we hope to see you back again down the road!

March 31, 2022

I truly appreciate Metro Lexus because of its: Diversity of employees Professionalism Engagement with me especially during the Pandemic Determined stance to assist me Follow up and follow through More

by DB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Gleydura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Weaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skylar (Technology), Jeff Sustersic
Mar 31, 2022 -

Metro Lexus responded

Thanks for naming some of the things you appreciate about us here at Metro Lexus! We're grateful for your confidence in us, and we will see you again down the line!

March 31, 2022

I've been working with Matt for years! He's sold me my last 4 cars and I hope to work with him for years to come. More

by GPeters
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2022 -

Metro Lexus responded

Thank you for the great review! We are so glad to hear that Matt has delivered such successful purchase experiences over the years. Enjoy your new vehicle, and we hope to see you back again at Metro Lexus!

March 31, 2022

Thank you very much for a wonderful experience. From start to finish, it was very easy. More

by brsmith55
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin McGuire
Apr 01, 2022 -

Metro Lexus responded

This review is music to our ears! Thank you for choosing Metro Lexus and for stopping by to leave a review. Safe travels until we see you again!

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