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Metro Lexus - Service Center

Cleveland, OH

5.0
23 Lifetime Reviews Review Dealership

23 Reviews of Metro Lexus - Service Center

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September 30, 2020

"I have dealt with Kevin through the either leasing or..."

- ohio1804

I have dealt with Kevin through the either leasing or purchasing of 5 Lexus. He is personable, knowledgeable and gracious. Every question about the difference in features between my 2015 RX350 and the new 2020 RX350 was answered completely and in understandable terms. Kevin is the perfect sales representative as he reacts courteously with both the public and his fellow team members. The entire atmosphere of the dealership is one of first class treatment of potential and existing clients. From the receptionists' pleasant greetings to the efficiency of the service department representatives, the client is meant to feel welcome and important. I recommend a visit to Metro Lexus.

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Yes
Employees Worked With
Other Employees : Christian Sadler
Sep 30, 2020 -

Metro Lexus responded

Thank you for your loyalty to Metro Lexus. We're pleased to hear that Kevin consistently provides you with great service. The Lexus RX 350 is an excellent car and we wish you safe travels!

April 16, 2020

"Justin and the team in the service department are..."

- cmduchette25

Justin and the team in the service department are awesome! I have a 2007 Lexus RX350 and ALWAYS have been afraid to take it to a Dealership shop for years! They were fair, very reasonable pricing and had great customer service! I will be taking my car to the dealership from here on out for work!

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Yes
Employees Worked With
Justin
January 06, 2020

"From start to finish my buying experience was fantastic...."

- Heenie

From start to finish my buying experience was fantastic. Christian sold to my specific needs and found exactly what I wanted. He had great follow up and still keeps in contact with me after the sale is over. I made a new friend in this transaction And know that I can call/text Christian any day and he will be available to help me. Highly recommended!!

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Yes
Employees Worked With
Other Employees : Dave Schafer
December 22, 2019

"Great service on my Lexus "

- msacbarnes

Rob Sprosty suggested i take my Lexus to Metro instead of a Conrads for a major repair. It took several days but they gave me a nice loaner and my car runs great.

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Yes
Employees Worked With
Other Employees : Robert Sprosty
December 22, 2019

"Rob, not only did a great job when I purchased the..."

- Rick A (North Ridgeville)

Rob, not only did a great job when I purchased the vehicle, but he always stops by to say hello and ask how I am enjoying the car when I have it in for a service. Steven in the service department handled my most recent service and he too was courteous and professional. The customer experience with Metro is second to none.

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Yes
Employees Worked With
Robert Sprosty, Steven Gierke, Antonella Jaffel
October 08, 2019

"Great people "

- Linaka23

Great customer service!!!! I came in for routine service. Didn't know they were in major construction. I wanted to just drop off my car and find a quiet place to Do my homework but service wasn’t going to take long so there was no point in getting a loaner (which Michael offered). BC the place was being remodel/construction, space was very tight. I wanted to ask for a car but Michael found me a nice quiet office to work in, which is awesome and very much appreciated. Definitely will be back for more service here. Thank you to Pete for sharing is office with me, made me feel very welcomed.

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Yes
Employees Worked With
Other Employees : Michael Valentin
October 03, 2019

"Friendly, Efficient and Personsonal. "

- 13

Hello my name is Billy. While traveling thru the Cleveland area with my wife. We had a most terrifying experience on the high way. We were going to view some of the beautiful waterfalls the local area has to offer. When all the sudden. BOOM...The driver side rear tire blew out. We were at least a mile and a half from the nearest exit. There was no shoulder over this bridge. Traffic was raging behind as well as past us. Finally we made the exit. I got out and look at the rim where rubber used to be. I change the rim to the spare. It was a Sunday. Nobody was open " luckily". If I could of found anything open I would of just got the tire"s" put on and down the street we would of rambled. We had time to reflect and discuss who all to call in the morning. After calling a place called "Tire Guy" he got us thinkin. He mentioned all wheel drive sensors. Which is something I never thought of. That's when we called Metro Lexus. They quoted us right around the same price he did. The first person we met was Jeff Miller. Not enough great words to say about this man! He made a bad situation bearable to deal with. Was a true professional at all levels. Not at all stuck up or a stiff person! Knowing it is gonna take a couple few he lends us a car 8 years newer. And a galaxy nicer than the one we brought in for service. My wife and I are walking around at the cultural gardens. When my phone rings. It is Jeff letting me know that one of the sensors is indeed bad as well as my brake line. They will not be able to fix it until the parts arrive in the a.m. NOT A PROBLEM for us. We have one last night in the area anyway. I then get a call back with in seconds. It was Jeff again. He said there is a recall on the airbags. Since we will have it overnight. Were gonna take care of that at no extra charge. What a guy! Goes above and beyond! Didn't have to give me that sweet loner. Didn't have to fix my airbags. All and all when my car was done. I left the Metro Lexus felling a little better about the purchase I had made less than a year ago. I was a little rattled Sunday. By the time we left Tuesday. And after the tire discount from the brand I chose.It was in fact less expensive than any other quote we got. We are back home safe, and grateful! Thanks Jeff!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Brian Mohring
September 23, 2019

"Wonderful"

- Grandmother

This is my third Lexus ES 350. When I arrived at the Metro Lexus dealership I met Robert Sprosty. He was very attentive and patient answering all of my questions and concerns. Would highly recommend him to my friends.

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Yes
Employees Worked With
Other Employees : Robert Sprosty
September 16, 2019

"Service Department is the Best"

- Jim C.

For many years, I have had my Lexus serviced at Metro Lexus. The service staff is friendly, knowledgeable, efficient, informative and fair. I have always enjoyed my service experience at Metro Lexus. The auto spa is terrific also.

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Yes
Employees Worked With
Other Employees : Hilary Clark Street
August 31, 2019

"Easy, quick, and rewarding experience "

- Mjd4osu

I had the pleasure of working with Desiree Payne at Metro Lexus last week. I was interested in buying out my old lease, and she provided me with several options, explaining the pros and cons of each. She was extremely thorough and pleasant to be around. Never once did I feel pressure to make a decision one way or the other, and that was the main reason I decided to buy.

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Yes
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