Metro Lexus

first class Everyone treated me the way I wanted to be treated. With interest, attention, and respect. Great job guy's! I tell all my friends abou Everyone treated me the way I wanted to be treated. With interest, attention, and respect. Great job guy's! I tell all my friends about my great experience. More

Quick and painless transaction I was interested in a used car and reached out to get more info. Terry ended up contacting me by phone and email, seven sending me a video of the car. I was interested in a used car and reached out to get more info. Terry ended up contacting me by phone and email, seven sending me a video of the car. I wanted to take the car for a drive and Terry had everything ready for me when I arrived. We got right in and went for a drive. I liked the car and Terry set me up and took care of everything else. Thanks Terry for being promt and reliable! More

Love the carwash Jody and I have been working together for a while now on finding me my car. She is helpful and knowledgable. The car wash is great too! Jody and I have been working together for a while now on finding me my car. She is helpful and knowledgable. The car wash is great too! More

Friendly, Efficient and Personsonal. Hello my name is Billy. While traveling thru the Cleveland area with my wife. We had a most terrifying experience on the high way. We were going to vi Hello my name is Billy. While traveling thru the Cleveland area with my wife. We had a most terrifying experience on the high way. We were going to view some of the beautiful waterfalls the local area has to offer. When all the sudden. BOOM...The driver side rear tire blew out. We were at least a mile and a half from the nearest exit. There was no shoulder over this bridge. Traffic was raging behind as well as past us. Finally we made the exit. I got out and look at the rim where rubber used to be. I change the rim to the spare. It was a Sunday. Nobody was open " luckily". If I could of found anything open I would of just got the tire"s" put on and down the street we would of rambled. We had time to reflect and discuss who all to call in the morning. After calling a place called "Tire Guy" he got us thinkin. He mentioned all wheel drive sensors. Which is something I never thought of. That's when we called Metro Lexus. They quoted us right around the same price he did. The first person we met was Jeff Miller. Not enough great words to say about this man! He made a bad situation bearable to deal with. Was a true professional at all levels. Not at all stuck up or a stiff person! Knowing it is gonna take a couple few he lends us a car 8 years newer. And a galaxy nicer than the one we brought in for service. My wife and I are walking around at the cultural gardens. When my phone rings. It is Jeff letting me know that one of the sensors is indeed bad as well as my brake line. They will not be able to fix it until the parts arrive in the a.m. NOT A PROBLEM for us. We have one last night in the area anyway. I then get a call back with in seconds. It was Jeff again. He said there is a recall on the airbags. Since we will have it overnight. Were gonna take care of that at no extra charge. What a guy! Goes above and beyond! Didn't have to give me that sweet loner. Didn't have to fix my airbags. All and all when my car was done. I left the Metro Lexus felling a little better about the purchase I had made less than a year ago. I was a little rattled Sunday. By the time we left Tuesday. And after the tire discount from the brand I chose.It was in fact less expensive than any other quote we got. We are back home safe, and grateful! Thanks Jeff! More

Matt and Desiree were awesome to work with. Matt and Desiree were both exceptionally patient and responsive. I've been dealing with Akron for years but Metro will be my new dealership of choice. Matt and Desiree were both exceptionally patient and responsive. I've been dealing with Akron for years but Metro will be my new dealership of choice. JMM More

I came in to start a new lease and Bennett and the entire team were so helpful. He made sure I got all the features I was looking for in my new Lexus RX. The process was also very streamlined with no hassle. team were so helpful. He made sure I got all the features I was looking for in my new Lexus RX. The process was also very streamlined with no hassle. I was pleased with the whole experience. More

Bennett was a class act! This was my first time at Lexus and I was so grateful to have worked with Bennett. He was very knowledgeable, took time to answer all of my questions This was my first time at Lexus and I was so grateful to have worked with Bennett. He was very knowledgeable, took time to answer all of my questions and was very professional in all of our interactions. There was no pressure which was a breath of fresh air! Thank you Bennett! Keep being you! More

Very good people, honest and doesn't play games. I was greet by Sebastian as soon as my husband and I walked into the showroom. We are very happy with the experience. The salesperson was knowledgable I was greet by Sebastian as soon as my husband and I walked into the showroom. We are very happy with the experience. The salesperson was knowledgable and honest. He showed me all the incentives from the factory as well as the discounts. He did not try to tell me the sticker is what people pay and explained all the options for additional products without trying to upsell us. I wish all the dealerships are like this. More

Enjoyed my experience I have just begun my search for a new vehicle for long distance traveling. I checked out a few from other companies but found that the way the salesm I have just begun my search for a new vehicle for long distance traveling. I checked out a few from other companies but found that the way the salesman, Bennett presented facts about Lexus cars, I believe that I am sold on the reliability and class of a certified Lexus. When I am ready to purchase my next car, I will call Bennett. More

Purchasing My First Brand New Car Bennett was amazing! Extremely polite, helpful, and very informative. He took his time with the entire process, and did everything he could possible t Bennett was amazing! Extremely polite, helpful, and very informative. He took his time with the entire process, and did everything he could possible to ensure the process went smoothly and also made sure I was satisfied. Bennett and the entire Metro Lexus team stand by their word as they continue to check in on me to ensure everything is going well. They even took time out their day to help me chose the correct leather cleaner for my car weeks after I purchased it. Highly recommend! More