Metro Lexus

Rob Sprosty Have purchased 4 Lexus vehicles and leased one. Rob has been my primary contact for the last 10 years and would recommend without hesitation. Great e Have purchased 4 Lexus vehicles and leased one. Rob has been my primary contact for the last 10 years and would recommend without hesitation. Great experience. More

Great experience with Abed Hello in short Abed has provided excellent customer service for me as well as getting my wife the vehicle she was happy with. He worked hard to make s Hello in short Abed has provided excellent customer service for me as well as getting my wife the vehicle she was happy with. He worked hard to make sure we were satisfied. Thanks to everyone at Metro More

New ES 350 Excellent experiences...bought many cars from Metro Lexus so I guess that says it all! Also working with Christian Miller was a pleasure. He’s very Excellent experiences...bought many cars from Metro Lexus so I guess that says it all! Also working with Christian Miller was a pleasure. He’s very knowledeable about cars and goes to great lengths to satisfy his customers. I am very pleased. More

Very customer-centric My experiences at Metro Lexus have been very positive. Our sales rep, Rob Sprosty, spent time getting to know our needs and preferences in a vehicle. My experiences at Metro Lexus have been very positive. Our sales rep, Rob Sprosty, spent time getting to know our needs and preferences in a vehicle. He researched available options and presented us with vehicles that met our needs. He has also remained active post sale to make sure that service and performance meet our expectations. Have purchased two cars from Metro so far - expect more to follow. More

Best Car Leasing Experience Ever With Rob Sprosty My experience of leasing a Lexus at Metro Lexus and working with Rob Sprosty was fantastic. Rob was a straight-shooter who was knowledgeable, courteo My experience of leasing a Lexus at Metro Lexus and working with Rob Sprosty was fantastic. Rob was a straight-shooter who was knowledgeable, courteous, and helpful and treated me as a valued customer. I will definitely go back to see Rob Sprosty for my next car. More

Two Lexus’ soon to be Three Rob put Debbie and I in our first Lexus 6 plus years ago. When we were ready to trade in, we leased a very sporty 350 LS and have enjoyed the car from Rob put Debbie and I in our first Lexus 6 plus years ago. When we were ready to trade in, we leased a very sporty 350 LS and have enjoyed the car from day one. Rob and Metro Lexus make us feel like family. I would refer them for service, pricing, follow through and for being a pillar to the community. They are charity driven and give back to NE Ohio in buckets, not raindrops! More

Positive buying experience The customer service at Metro Lexus is outstanding. From the moment you walk into the dealership, you are treated as a person not a number. That exp The customer service at Metro Lexus is outstanding. From the moment you walk into the dealership, you are treated as a person not a number. That experience carries through the organization, from sales, to finance, to the service department. My sales person, Rob Sprosty was a real pro. No high pressure, answered all of my questions and gave me a fair price. A great car buying experience from sales to delivery. More

Great Service Not only friendly but very professional. Answered all questions and really knew their product. Service is excellent and on time. Plus, location is ver Not only friendly but very professional. Answered all questions and really knew their product. Service is excellent and on time. Plus, location is very accessible. More

Overpriced I am not a car expert, but was told that the car I bought recently had the brakes replaced. After driving the car off the lot and taken to our local m I am not a car expert, but was told that the car I bought recently had the brakes replaced. After driving the car off the lot and taken to our local mechanic we ended up having to spend about $900 more on bearings and brakes. I was disappointed for the price we paid for a very basic car. We also waited for a very long time for the sales rep to make us a priority. The sales rep told us flat out that the other customers he was helping were going to spend more so he needed to work with them. More

The Best Customer Service at a Dealership I truly had the best customer service at the Metro Lexus in Cleveland, Ohio, and, in particular, with Terry Jelleson. I had done quite a lot of resea I truly had the best customer service at the Metro Lexus in Cleveland, Ohio, and, in particular, with Terry Jelleson. I had done quite a lot of research on the Lexus NX prior to contacting Metro Lexus and I knew exactly what I wanted and what I wanted to pay for it. I live in Columbus and the car was in Cleveland, so I needed someone efficient, but effective with no-hassle. Terry Jelleson went above and beyond to make this a wonderful and easy car-buying experience. I would highly recommend! More