Metro Lexus

Exceptional Customer Service! Recently had to have a service for my Lexus GX at Metro Lexus while I was visiting Cleveland Clinic. Superior service...these guys go above and beyo Recently had to have a service for my Lexus GX at Metro Lexus while I was visiting Cleveland Clinic. Superior service...these guys go above and beyond...Bravo! More

Shop around for Service! Shop around! I called Metro Lexus for a quote for 10k service, then called Akron/Canton for the same. A $200 difference in price! After calling Metro Shop around! I called Metro Lexus for a quote for 10k service, then called Akron/Canton for the same. A $200 difference in price! After calling Metro Lexus back they agreed to "honor" the price Akron/Canton Lexus had given me to keep my business. I was asked by one of Metro's service advisors if Akron/Canton Lexus was performing the same service because of the price difference, 10K mi service is the same no matter which dealership you use. I'm not as dumb as they think I am. Anyway, if you're reading this call around to other dealerships and get quotes before committing. I'd love to know how much I've overpaid over the years. I'm sure I'd be pretty upset if I knew. There's a reason Metro's dealership is as fancy as it is. More

Great Dealership!!! Chris Johnson and the staff at Lexus are wonderful friendly people. Chris is very professional and a great leader. He knows how to treat a customer. Chris Johnson and the staff at Lexus are wonderful friendly people. Chris is very professional and a great leader. He knows how to treat a customer. His Sales staff are excellent people and very professional. They followed up after my purchase to make sure I was happy with the vehicle I choose. The Service Department was also very customer friendly. The waiting area is very clean and comfortable. Metro Lexus is the best dealership! It has been a great car buying experience. More

Greatest most professional dealership I have ever visited. If someone would ask customers to describe how they would like to be treated when purchasing an automobile, they would describe Chris Johnson and his If someone would ask customers to describe how they would like to be treated when purchasing an automobile, they would describe Chris Johnson and his staff. I've been to several dealerships in my life, and I must say, nothing compares to how Mr. Johnson and his staff cater to their customer. Finally! A dealership that "gets it"! Thank you, Chris! Above and beyond my high expectations! More

Slippery Business Practice Chris Johnson, a man of integrity! Chris stepped in and rectified the situation in a calm professional manner. truly an asset to the Metro Lexus te Chris Johnson, a man of integrity! Chris stepped in and rectified the situation in a calm professional manner. truly an asset to the Metro Lexus team... More

Simply the Best! Chris Johnson and his staff are remarkable. Chris went out of his way to accommodate us and make us feel special. His dealership is what every deal Chris Johnson and his staff are remarkable. Chris went out of his way to accommodate us and make us feel special. His dealership is what every dealership should be. He is a true asset to the Lexus team. Berni Barresi was very wam and caring. She was the best salesperson with which we have ever dealt. Mike Gleydura was extremely knowledgeable and went out of his way to make sure we had the information we needed. Misael Minaya handled our financing respectfully and efficiently. This dealership is in a class by itself, from the elegance of the surroundings to the professionalism of the staff. This was the only car buying experience we actually enjoyed and look forward to doing again. Metro Lexus is absolutely the best! More

Not trustful I had a bad experience when I purchase a new car from this dealership via Internet. They rushed the car delivery to get my money and Forgot to instal I had a bad experience when I purchase a new car from this dealership via Internet. They rushed the car delivery to get my money and Forgot to installed a remote starter option. Separately, I could not get refund for car registration which I declined. I would not put my trust in this dealership and would not recommend to deal with it via Internet. More

Amazing Customer Experience I recently purchased a 2015 RX 350 from Metro Lexus and had an amazing experience working with Chris Johnson. He took his time to make sure that I fel I recently purchased a 2015 RX 350 from Metro Lexus and had an amazing experience working with Chris Johnson. He took his time to make sure that I felt comfortable with my purchase, and his pricing was the most competitive. I had done my research with two other stores in the Cleveland area. The entire team at Metro was friendly and informative and really took the time to take me through all my questions and even show me how every feature worked. It was by far the most comfortable and confident buying process I have ever had. Thanks again Chris. I love my new Lexus!!!! More

A December to Remember!! I've dealing with Metro Lexus & Mo Amawi since 2005. This is my 5th Lexus. Mo is professional & a pleasure to deal with. He understands what I'm loo I've dealing with Metro Lexus & Mo Amawi since 2005. This is my 5th Lexus. Mo is professional & a pleasure to deal with. He understands what I'm looking for in a new car purchase. I just purchased a new NX 200t F Sport. Mo goes above & beyond to make the deal work. Dealing with Mo certainly makes December a month to Remember. Jose Velez was very enjoyable to work with in the delivery process also. He did a great job explaining things. Even Antwain Board remembered the day I picked up my 09 RX350. Mo & Metro Lexus really do make it a Once in a Lifetime Experience. Also Tom in Parts is great to work with. More