Metro Mazda of Mesquite

Teresa in the service department was friendly, efficient and kept me informed about the progress of the work. The service manager also took the time to introduce himself and to thank me for being a customer and kept me informed about the progress of the work. The service manager also took the time to introduce himself and to thank me for being a customer. More

Very helpful people who went above and beyond to make my experience great They answered all my questions and were very respectful and knowledgeable too. experience great They answered all my questions and were very respectful and knowledgeable too. More

Possible wheel bearing repair + recall work. Told I’d have a loner. Drove to dlshp next morning. No loner, also told there’d be a $150 diagnostic fee for the wheel bearing. Wasted my morning and left. Co have a loner. Drove to dlshp next morning. No loner, also told there’d be a $150 diagnostic fee for the wheel bearing. Wasted my morning and left. Could have called and let me know about the diagnostic fee and no loner before my 8:30 appointment. I’LL NEVER GO THERE AGAIN. More

Excellent help/support with working extended warranty service. Great staff! Part was ordered and installed per schedule commitment. Appreciate the loaner car and professional service! service. Great staff! Part was ordered and installed per schedule commitment. Appreciate the loaner car and professional service! More

up charge scams Don’t purchase from this dealer , sales person refuse to honor Tuscarora price and added upcharge fees on non existing services . Run away from this d Don’t purchase from this dealer , sales person refuse to honor Tuscarora price and added upcharge fees on non existing services . Run away from this dealer More

Customer friendly culture My 12 year old Miata had an A/C issue. (I've never had a car whose A/C went that long without needing extensive repair!) that require dealer service. My 12 year old Miata had an A/C issue. (I've never had a car whose A/C went that long without needing extensive repair!) that require dealer service. There was a misunderstanding about a part availability and I was offered a loaner car until the part could be overnighted for the next day. Actually, in the process of diagnostics the fault was corrected and Teresa treated me like I've always thought customers should be treated no matter what the business. I have two choices for Miata service, not very close, but I'll definitely return to Metro (and of course hoping I don't have to.) More

Service manager Dewayne Fulton?unhappy customer Took my car to be serviced for a/c repair. It took them 2 days to fix .I would call and never got a call back. I had to go up there to check on my car Took my car to be serviced for a/c repair. It took them 2 days to fix .I would call and never got a call back. I had to go up there to check on my car and I wanted to talk to the service manager. The cashier girl knew I was upset . I did see him a split second I told him I was upset I wanted to talk he just grinned and continued to his office. He was more concern about doing a job interview never called me back. Poor management skills. Phone calls are never returned. I will NOT be doing business with Mazda Mesquite. This place is under new poor management. Lack customer service even sales associates wandering around lack friendliness. More

no title/tags 3 months later I bought a car on 2/3/20 from Mazda of Mesquite, I have never received the title or plates. I have gone into the dealership and called numerous times. I bought a car on 2/3/20 from Mazda of Mesquite, I have never received the title or plates. I have gone into the dealership and called numerous times. I was told by Maria in early March the paperwork was at the title office. Then I was told Maria was not working there anymore. After several more phone calls, Steve, Staci, Jeff, Anthony, no one returned my phone calls. The receptionist tells me no title work is being processed, tax office closed, dealership sold…… I finally get a return phone call from Emmitt on 4/24/20, he has no idea where our paperwork is and he is tired of dealing with the tax office. I now have a car with no plates and no title. Later the morning of the 4/24/20, Emmitt called me aging, said he found my paperwork, it was brought to the tax office yesterday. I informed him, that was all the information I needed. He stated “THIS IS ALL xxxxxxxx”. I told him it was not necessary to swear, and proceeded to hang up. More

Poor Experience I purchased a car October 2019. The sales process left a lot to be desired, but here I am four months later still waiting on license plates. Each time I purchased a car October 2019. The sales process left a lot to be desired, but here I am four months later still waiting on license plates. Each time I ask about the status I’m given the run around and told they are getting more plates next week. I’m now getting hounded by my credit union because they don’t have the title or even proof that a title application was submitted. My second set of temporary tags expired this week. I asked to get a third set, yet no one will respond to my texts, emails, or phone calls. If you want to do business with a dishonest dealership who will take your money and run and provide no customer service, look no further! More

Have left the dealership multiple messages regarding my warranty but no return call. We purchased the car here and overall have not been happy with the level of customer service they provide. Very disappoi warranty but no return call. We purchased the car here and overall have not been happy with the level of customer service they provide. Very disappointing. More