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Metro Nissan of Montclair
Montclair, CA
808 Reviews
Metro Nissan of Montclair has been in the community since 1970. Our commitment is to exceed our customers expectations. From Sales to Service and Parts Dept you will get the best service and experience.
Why?
That's "Doing it Right!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 8:30 PM
Sunday 9:00 AM - 8:30 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 808 reviews
September 11, 2010
I had an incredible experience at this dalership!!! I was truely treated like I was a star. I do appreciate the difference between Metro Nissan and the other places that I have purchased cars at before. I truely treated like I was a star. I do appreciate the difference between Metro Nissan and the other places that I have purchased cars at before. I highly recommend Metro Nissan of Montclair to everyone!!!!! More
by caseywright
Employees Worked With
astrid and monica
September 07, 2010
I have never been so insulted in my entire life. I decided not to purchase a car after the negotiation process broke down because they offered several discounts that seemed to disappear in the final s decided not to purchase a car after the negotiation process broke down because they offered several discounts that seemed to disappear in the final stages. I thanked the sales people for their time and started to walk out. I then asked the financing person to shred my documents because I did not want my social security number and personal information sitting around their office. What happened next stunned me. A manager with curly hair, blue eyes, and a large build walked down his steps and asked me where they went wrong. This innocent question escalated when I pointed out that about $1500 disappeared from the discount offers. I asked him to shred my personal information and he said he would AFTER he got to get his point across. I reached over to the credit application and he yanked it out of my hands and said the paper was HIS property and it belonged to HIM I had already signed it and therefore it was HIS decision how it was used. I then requested that he shred my personal information and repeated himself. He would shred them AFTER he got his point across. This level of unprofessionalism is completely unheard of with in a customer-based business. My friend stepped in and said "don't talk to him like that" to which this sales manager snapped "I will talk to him however I want". He said he needs to shred the papers because he could get sued if he did not (wait a second... why are they starting to talk law suit?) however, I could watch him if I wanted to. I agreed but he crumpled the papers up and threw then in a bin without shredding and said "what are you still doing here?" and threw me out of the dealership. Who gets thrown out of a dealership for requesting their personal information like driver's license, home address, social security number gets shredded? This was probably because he never intended to follow through on my request. If my ID gets stolen I will know who to blame. Geeze... if they wanted to sell me the car they could have if they gave me every discount on the original document. Now I will never shop at Metro Nissan. I will never recommend Metro Nissan. I would also caution anyone to think twice when you give this company your personal information. After my story was posted on Facebook a friend said something very similar happened to her. I was lucky I guess because when she got upset after discounts disappeared in her final contract, she was disturbed enough by the dishonesty that she was threatened to be escorted off the lot by security guards. Luckily in the end she was allowed to leave on her own. A representative from the dealership eventually contacted me to offer an apology for the manager’s behavior. Thank you GianCarlo, it was big of you to apologize and I appreciate it. It was explained that the manager was actually not an employee of the dealership but he worked for an outside contracting company. If this is the case, it brings to light a very unpleasant and unknown practice: why is an unaffiliated individual given my records and personal information and nobody from the dealership stopped this person from harassing a customer in front of everyone on the lot? More
by jm91763
Employees Worked With
Edwin, Jim Gillenwater, GianCarlo
September 03, 2010
Went in there for getting new brakes and couple of other small things. They took the car right in for checkup and called me later to give detailed explanation and cost breakup. Got a call later from two peo small things. They took the car right in for checkup and called me later to give detailed explanation and cost breakup. Got a call later from two people notifying me that car is ready for pickup. Smooth process and friendly guys. They also have a great deal on oil changes which I signed up for. More
by UPrash
Employees Worked With
Fernando
September 03, 2010
Went to the dealer for used maxima. Right from walkin, the employees were very helpful. They had lot of cars to choose from and in pretty good conditions. Worked with Raj and there was some back and forth the employees were very helpful. They had lot of cars to choose from and in pretty good conditions. Worked with Raj and there was some back and forth on price, but got a good deal. also the manager threw in few free oil changes. More
by Johnny22
Employees Worked With
Raj
September 03, 2010
Patty Salinas met with us, and made us feel very welcome at Metro Nissan Montclair. She made me feel at home, just like if I were in New Orleans my hometown. We were suppose to met with Mr. Ruell, but un at Metro Nissan Montclair. She made me feel at home, just like if I were in New Orleans my hometown. We were suppose to met with Mr. Ruell, but unfortunatley he had an emergency. Patty greeted us and she was informed by Mr. Ruell that my interested in an 2010 Nissan 370Z. Patty is an excellent sales lady. She explained about the 370Z and we took a drive. Once I purchase my 2010 370Z Patty explained everything on the vehicle, and she answered all my questions. Patty is an excellent employee, Metro Nissan Montclair as an asset of a beautiful young lady who knows her vehicles. Thank you Patty very much. Sincerely, Peggy Hicks More
by Peggy Hicks
Employees Worked With
Patty Salinas & Mr. Rewell
September 03, 2010
I am very please with my experience at Metro Nissan Of Montclair. The Staff were very kind and extremely helpful. I just purchased a 2010 Nissan Altima and I am extremely pleased with my purchase. My visi Montclair. The Staff were very kind and extremely helpful. I just purchased a 2010 Nissan Altima and I am extremely pleased with my purchase. My visit was fast and painless. I highly recommend this dealership for your nissan needs! More
by aattalla
Employees Worked With
Jay Noor, Syed Ullah, Mario Salazar, Bob Kennedy
September 02, 2010
I came in and was looking for a used altima. I was approached by Patty as I came on the lot. She showed me about 4 different altimas and I wound up purchasing a used altima and have been very happy wi approached by Patty as I came on the lot. She showed me about 4 different altimas and I wound up purchasing a used altima and have been very happy with it. My experience at the dealership wasn't like the other times that I have purchased a car. It went fast and courteous. Financing was straight and to the point. I didn't feel like I was being taken advantage of like I have in the past. I have also already taken my car in for a service and the guy that helped me was fair on the pricing I guess. Just maintenance is quite expensive now a days. Thank you for being good to me and I will be back. More
by jumpman
Employees Worked With
patty, monica and someone else I can remember his name
August 30, 2010
Purchased a used 2008 Xterra with 4000 miles. Returned it for service 9+ times. Was offered a rental back in January for service under warranty and received a bill for it in August for non payment by Montcla for service 9+ times. Was offered a rental back in January for service under warranty and received a bill for it in August for non payment by Montclair Nissan and have been sent to collections. Multiple calls to dealer resulted in no action as well as to Nissan USA. Xterra was eventually bought back by Nissan USA. I had to pay the rental fees to avoid credit reporting problems. This dealership is worthless. More
by riverart
Employees Worked With
Michael Gay, John Russler, Gordon
