
Metro Toyota
Kalamazoo, MI

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Good Overall experience had been Shopping For A Good newer used car off and on for about a year. I would recommend Metro Toyota to others. We were able to select and test drive a vehicle we were inter newer used car off and on for about a year. I would recommend Metro Toyota to others. We were able to select and test drive a vehicle we were interested in very quickly. sales consultant Ken and the business manager were courteous, professional, and efficient. More
I have been looking for a car that I could afford, but also one that would have good gas mileage for my job. I met with Ken Karakula and he took the time to meet with me to find out my budget and my need also one that would have good gas mileage for my job. I met with Ken Karakula and he took the time to meet with me to find out my budget and my needs in a vehicle. Ken worked with me over a few weeks, showing me different options that would fit me best. I have never worked with a dealer like Ken that showed interest in meeting my needs rather than just making a sale. I never felt pressured or belittled by my indecision at times. Ken was kind, patient, helpful, and very professional. Through my treatment at Metro Toyota through Ken, I will definitely be a return customer! More
Great shopping experience at Metro Toyota. From Sales Great shopping experience at Metro Toyota. From Sales representative, Ken Karakula, to sales managers, they all went above and beyond to make the Great shopping experience at Metro Toyota. From Sales representative, Ken Karakula, to sales managers, they all went above and beyond to make the sale process as smooth as possible. They worked with me on making me happy with the final purchase price of the car. And it was fast too. I was out of the dealership in a half of hour or so. No that I wanted too. It is a nice, intimate and it seemed like newly renovated place. And they allowed me to pay with three different payment options: cash, check, credit card. That helped a lot since I did not have all the needed money in one place. Ken Karakula was a pleasure to work with. The first night when I test drove the car is was really cold and windy but he stayed out there with me to answer all my questions about the car. He is a very friendly person, very professional and he did everything to coordinate the car purchase so "all sides" are happy. I went back a week later and test drove the car the second time and he was still the same nice guy, no pressure whatsoever. I am really happy with my shopping experience and I am really happy with my car. Thanks everybody at Metro Toyota. Thank you Ken. I appreciate the help. Best regards, Alex Muresan More
I drove from Canton, MI to this dealership to lease a new Sienna 2013. I had just seen my inlaws who purchased a Hybrid Avalon from Ted, and I was interested in looking at a Toyota Van rather than continue Sienna 2013. I had just seen my inlaws who purchased a Hybrid Avalon from Ted, and I was interested in looking at a Toyota Van rather than continue with a Honda model. I learned from him that Siennas were scored first in their class and that they had terrific safety ratings. They were able to give me a terrific discount and were great at pricing my previous car to result in a lower monthly lease payment. More
I have purchased two vehicles from Don Leitow in the last two years and would recommend his style of sales to all my friends. He tries hard to get the right vehicle and price for us. We have purchased a 20 two years and would recommend his style of sales to all my friends. He tries hard to get the right vehicle and price for us. We have purchased a 2011 Toyota Tacoma replascing a 1984 Toyota pup and a 2012 Prius for my wife replacing a 2003 Chevy Trailblazer. Both of the new cars have been without problems and I have and will continue to use the dealership for all repairs. They have been truly a service firm I like to deal with. More
This is our second previously owned Toyota Camry from Metro. Would strongly recommend Metro to our friends and family. Great service and sales. Thanks Jordan, again, for your attention to our needs and Metro. Would strongly recommend Metro to our friends and family. Great service and sales. Thanks Jordan, again, for your attention to our needs and finding the 'perfect' car for me! We'll be back again in the summer for a car for our daughter. More
Since I had already owned a Toyota Camry in the past, I was pretty well convinced that Toyota made a "great" car. The dealer, Metro Toyota had always provided me good service as well. It had been a lot was pretty well convinced that Toyota made a "great" car. The dealer, Metro Toyota had always provided me good service as well. It had been a lot of years since I had checked out the possibility of buying another Toyota, but I've decided that nothing has changed. With the emphasis on quality of vehicle and service, it has been another good experience. I was particularly happy with the assistance I received from Scott Zantjer. He anticipated and answered all of my questions and took the time needed without any pressure to buy. (I hate that kind of pressure!) I would recommend him to friends and family without any hesitation. Thank you for the opportunity to complete this review. My new RAV4 is "great"! Gayle Hoogstraten More
I am a Canadian resident and I bought a used 7 seats Toyota Rav4 at Metro Toyota with few thousand miles on the odo. My previous experiences with Canadian car dealers haven't always been great, however Toyota Rav4 at Metro Toyota with few thousand miles on the odo. My previous experiences with Canadian car dealers haven't always been great, however I must say it went super well with Metro Toyota. I purchased this car without inspecting it which was quite stressful, however, they are very professional and very honest in their description and I received the car in perfect condition (my local DMV inspection mechanic was impressed by the condition of the car, it really looked like a brand new car). I worked with Dan Taylor. He was accurate, very friendly and efficient. He always tried to find the answers to my questions. I would definitely recommend this dealer to anyone and I would definitely come back to purchase my next car with them. Jerome More
I was greeted by Kathy upon entering the dealership. She answered all my questions and suggested that I sit in the Prius. She went on to point out different features. She offered a test drive but I was no answered all my questions and suggested that I sit in the Prius. She went on to point out different features. She offered a test drive but I was not ready to take it out that day. She continued to be helpful without being pushy. Pushy salespeople send me out the door. The next day I came for the test drive. After discussing features I wanted/didn't want, color, etc., we took out a car closely matching my wishes. While on the test drive Kathy cotinued to do helpful tutorig about the car. I put down a deposit. The next day was our first real snow so I opted to wait a day to close the deal and pick up the car. Never did I feel pressured. This is the car buying experience that I had come like at Saturn since buying my first in 1996. Now if the service department can be as great as the swevice people at Saturn always were. More
Great experience, would recommend! Ken & Jon were Great experience, would recommend! Ken & Jon were both very helpful and once we decided on the vehicle we wanted, they made the transaction happen ve Great experience, would recommend! Ken & Jon were both very helpful and once we decided on the vehicle we wanted, they made the transaction happen very quickly. Ken was also helpful with answering questions quickly via email after the purchase. More