Metro Toyota

Ken & Jon were great to deal with. I called on the phone inquiring about a vechicle that they had on their lot. They held that vehicle for me until I could get down there to see it. Livivng 1 1/2 hrs phone inquiring about a vechicle that they had on their lot. They held that vehicle for me until I could get down there to see it. Livivng 1 1/2 hrs away I thought that was very nice of them. Theey were veery friendly & knowledgeable. The vehicle that I bought was a very good quality and well taken care of. They handed my a copy of the car fax as soon as I walked through the door. That sure make you feel better about the car you are interesting in buying. Because of the great experience that I had I will highly recommend Ken & Jon to anyone looking for a new or used vehicle More

Our salesman, Dean, did a fantastic job on giving us the necessary explanations and help that we needed. On the other hand, Brendon "Ski" Zabavski, the person that we dealt with for financial and additional necessary explanations and help that we needed. On the other hand, Brendon "Ski" Zabavski, the person that we dealt with for financial and additional warranty information needs to undergo further training in customer service. He referred to us as "you guys" so many times that we thought we were at a football game. His only interest was to get us to spend more money on insuring the vehicle. I would recommend Dean, but I would not recommend Mr. Zabavski. More

Everything about this purchase was amazing. I live 3 hours north of this dealership, so most of the transaction was done over the phone. When we arrived to pick up the car, everyone we worked with were hours north of this dealership, so most of the transaction was done over the phone. When we arrived to pick up the car, everyone we worked with were wonderful, helpful and accommodating. I have purchased many vehicles in my life but I can honestly say this was my absolute best experience. Driving 3 hous is definitely not going to stand in our way of purchasing all of our future cars from Tedd!! Thanks!5 More

Tedd was great to work with. He made the process very easy for us, even negotiating a price, which is always the stressful part. We liked his "round numbers." Tedd also communicated well with us both be easy for us, even negotiating a price, which is always the stressful part. We liked his "round numbers." Tedd also communicated well with us both before and after buying the vehicle. We'll definitely recommend and shop with him again! More

We have been doing business with Metro Toyota for many years and encourage anyone to use them if you are shopping for a new or used car. Ken Karakula is our sales rep and is always honest with us. He pr years and encourage anyone to use them if you are shopping for a new or used car. Ken Karakula is our sales rep and is always honest with us. He provides valuable insights into the vehicles offered for sale and I am completely confident in his recommendations. Thank you, Ken, for your guidance and excellent salesmanship. Virgie Ammerman, CFO Chem Link Inc. More

Ken saw me drive up and greeted us outside his office. He not only met our needs on car and price but he solved the situation with the car we bought from him in May. There was a brake situation and he h He not only met our needs on car and price but he solved the situation with the car we bought from him in May. There was a brake situation and he had fixed at no cost to us but also got the oil change that we paid for , reimbursed. I will recommend Ken and Metro to all our friends. More

My husband took me to Metro Toyota to replace my 14 year old Dodge Caravan. We had bought a 2008 Toyota Avalon and were impressed with the design and performance, the sales staff and service department. S old Dodge Caravan. We had bought a 2008 Toyota Avalon and were impressed with the design and performance, the sales staff and service department. Scott Zantjer was very personable and well versed on his products. He asked what I needed besides basic transportation. I am short and truly loved the van because it gave me a different view of traffic while driving. I told him that he needed to convince me that I could feel safe and have good visibility in "just a car". After listening to me he had me test drive a 2012 Camry--at night, in rain/sleet, and on both highway and local streets. I was convinced that the Camry could be my new vehicle, but Scott made an observation and asked me to drive a Camry SE for comparison. He had noticed how I positioned myself too close to the steering wheel and could be at risk of serious injury if the airbag had deployed. The Camry SE had seat height adjustments, a lumbar support, and a tilting/telescoping steering wheel that allowed me to be positioned at a better distance while still supporting my needs. Scott's observation and concern for my safety and comfort made the decision simple! Brendon Zabavski and Brad Cole made the purchase process easy. I'll gladly recommend Metro Toyota and Scott Zantjer to anyone who wants to look for a vehicle to drive with confidence. Thank you for your help, Scott--I'm convinced that I'm in the right car for me! Janice Brinkert More

I am very happy with my purchase of a 2004 Infini I35 auto and treatment by Ken Karakula of Metro Toyota in Kalamazoo, MI. I am a Chicago resident and conducted most of the deal by phone. After seeing auto and treatment by Ken Karakula of Metro Toyota in Kalamazoo, MI. I am a Chicago resident and conducted most of the deal by phone. After seeing the car advertised on Auto Trader, I checked out the Carfax report on this auto verifying low mileage of about 37,000 and that the car was first titled and remained in Kalamazoo. My basic method of purchasing a used car is to find a top quality and highly reliable model that is 5-6 years with low mileage. I call this good value. The Infiniti met this standard so I checked out Metro Toyota and found that it had an excellent reputation. I then called Ken and asked him a number of questions about the condition of the car. Ken told me the car was a local trade in (meaning it was not purchased at auction where there is an increased possibilty of a car that has been in a major accident or water damaged). I was most interested in getting a description from Ken of the inspection a first-class dealer makes of a used car. It takes a lifetime to build up a good reputation and a first class dealer does not want to jeopardise it by selling an auto likely to make a customer unhappy. Ken was very open to me in describing on the phone that the condition of the interior was a "9" and the exterior an "8" due to some minor damage of the plastic bumper in one area. Ken answered all of my questions about the condition of this car and about any issues in buying an out of state car and he did so without any form of pressure or evasion. Ken gave me a real price which was of course a good reduction from the listed price. The price was fair. I had researched several different sources to determine pricing and was satisfied with the price proposed if the car was in the condition described since a 2004 Infinity with low mileage is hard to find anywhere in the country. Don't forget that the Dealer has to make a living too. I took a train to pick up the car from downtown Chicago which ended up being hours late but Ken was kind enough to keep the Dealership open on a Friday night when he could have been home with his family. The condition of the car was as Ken told me on the phone and there were not any speed bumps or other problems at closing. I would be happy to buy a car from Ken again or to send family or friends as well. In the long run, you are much better off getting a used car from a first-class Dealer which Metro Toyota is. More

The entire experience was great. Kenand Brad were very helpful, but not pushy. Informative but not to the point of bombarding me with boring, useless information. I feel I got a great car at a great price helpful, but not pushy. Informative but not to the point of bombarding me with boring, useless information. I feel I got a great car at a great price. It's my 4th car from this dealership and I'm sure I will be back for a 5th! More