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Metro Toyota

Kalamazoo, MI

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1,562 Reviews
Metro Toyota in Kalamazoo, MI welcomes you! Located at 5850 Stadium Drive in Kalamazoo If you've been searching for a quality vehicle in Kalamazoo, look no further. Metro Toyota has one of the most expansive selections of New and Certified Pre-owned Toyotas in the Kalamazoo area! From Wi-Fi access and refreshments to free shuttle service, Metro Toyota will make your automotive servicing and purchasing experience as enjoyable as possible. In fact, our friendly and experienced sales staff will assist with every aspect of the sale, whether you're looking for a quick quote or researching finance options, interested in Trade in value on a vehicle, vehicle appraisal or just browsing our website for the 2010 Prius Hybrid, the award winning Corolla, Rav4, Camry, or the compact Yaris. We also carry the new Venza as well as the Toyota Matrix, 4Runner, FJ Cruiser and Highlander. We also serve Portage, Mattawan, Plainwell with a fantastic selection of Toyota trucks including the Tacoma and Tundra. Our Metro Used facility focuses on buying and selling the best preowned vehicles in the area. Check out our selection of used cars, trucks, imports, SUVs and vans in Kalamazoo, MI! Our parts and service departments will keep you on the road by offering manufacturer and aftermarket parts to repair your vehicle in a timely, affrodable manner. You can schedule a service appointment online or we will provide you with parts to repair your own vehicle. We offer filters, belts, batteries, tires and accessories all to match manufacturer's specifications. Want to try a new Toyota before you buy it? Contact our rental department and enjoy the use of a new Toyota for a very low daily rate.
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5850 Stadium Dr.

Kalamazoo, MI

49009

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Showing 1,562 reviews

December 26, 2011

Failed to change oil before delivery. What else did the ignore? On a limited 2 day trip 8 hour drive from home I spent 3 hours Arranging for an oil change at Wison Toyota in Ames Iowa and waiting For th More

by Jrpalan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service manager
Jan 10, 2012 -

Metro Toyota responded

We deeply regret that the pre-delivery service was not performed for this guest properly prior to delivery. This customer's comments helped us identify a problem with our pre-delivery process in regard to some factory acquired vehicles with existing miles. This particular new vehicle had 9474 miles at delivery, and it should have had the 10000 mile service performed before they picked it up. We have been in contact with the customer, apologized for our mistake, and have taken steps to rectify their concerns. Metro Toyota would like to thank this guest publicly for allowing us the opportunity to make things right.

December 24, 2011

Ken & Jon were great to deal with. I called on the phone inquiring about a vechicle that they had on their lot. They held that vehicle for me until I could get down there to see it. Livivng 1 1/2 hrs More

by Rwspenle
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Karakula (Sales) & Jon Griffith (Finance), Ken Karakula Sr, Jon Griffith
December 23, 2011

Our salesman, Dean, did a fantastic job on giving us the necessary explanations and help that we needed. On the other hand, Brendon "Ski" Zabavski, the person that we dealt with for financial and additional More

by skubota
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dean Kepol
December 21, 2011

Everything about this purchase was amazing. I live 3 hours north of this dealership, so most of the transaction was done over the phone. When we arrived to pick up the car, everyone we worked with were More

by Edean52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tedd Ship, John Griffith , Tedd Shipp, Jon Griffith
December 16, 2011

We have been doing business with Metro Toyota for many years and encourage anyone to use them if you are shopping for a new or used car. Ken Karakula is our sales rep and is always honest with us. He pr More

by short.cpa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Karakula, Ken Karakula Sr
December 16, 2011

Tedd was great to work with. He made the process very easy for us, even negotiating a price, which is always the stressful part. We liked his "round numbers." Tedd also communicated well with us both be More

by LoveRNewCar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tedd Shipp, Tedd Shipp
December 15, 2011

Ken saw me drive up and greeted us outside his office. He not only met our needs on car and price but he solved the situation with the car we bought from him in May. There was a brake situation and he h More

by nwghost
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Karakula, Ken Karakula Sr
December 14, 2011

My husband took me to Metro Toyota to replace my 14 year old Dodge Caravan. We had bought a 2008 Toyota Avalon and were impressed with the design and performance, the sales staff and service department. S More

by janicebrinkert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Zantjer, Brendon Zabavski, Brad Cole, Brad Cole
December 13, 2011

I am very happy with my purchase of a 2004 Infini I35 auto and treatment by Ken Karakula of Metro Toyota in Kalamazoo, MI. I am a Chicago resident and conducted most of the deal by phone. After seeing More

by Sackermanatlaw
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Karakula, Ken Karakula Sr
December 13, 2011

The entire experience was great. Kenand Brad were very helpful, but not pushy. Informative but not to the point of bombarding me with boring, useless information. I feel I got a great car at a great price More

by gordylp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Karakula and Brad Cole, Brad Cole, Ken Karakula Sr
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