
Metro Toyota
Kalamazoo, MI

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Amazing customer service! We were getting ready for a move across country and needed to find the right vehicle for our new adventure. Terry, Zeb and the whole team were awesom We were getting ready for a move across country and needed to find the right vehicle for our new adventure. Terry, Zeb and the whole team were awesome in helping us with our trade-ins and in finding that perfect vehicle....a 2019 RAV4! Thank you, Team Metro! More
Great experience, plan to be a repeat customer Metro Toyota had the best selection of the vehicle I was looking for. I saw what I wanted online and was a walk-in customer. Even coming in cold lik Metro Toyota had the best selection of the vehicle I was looking for. I saw what I wanted online and was a walk-in customer. Even coming in cold like that I was treated with respect and given all the time I needed to get questions answered, do a test drive, and work out a fair deal. Ryan was a pleasure to work with. Metro offered options I haven't had elsewhere for installing leather upholstery, seat heating, and aftermarket coatings. I took advantage of the leather and heat and all was done (beautifully!) in a day. I love my RAV4 and will recommend Ryan and Metro to my friends. More
Terrific Service from Ryan! We were looking for a car for my mother. Ryan was a pleasure to work with and was very responsive to her needs. She was treated with respect and he ma We were looking for a car for my mother. Ryan was a pleasure to work with and was very responsive to her needs. She was treated with respect and he made sure she was comfortable with the new technology and features. The transaction could not have been smoother and we really appreciated that. I would highly recommend Ryan! More
Bought 2017 RAV4 from Ryan StClair We generally have bought new Toyota cars at Metro over the last 12 years and bought a new 2019 Highlander from Ryan in December. The overall experienc We generally have bought new Toyota cars at Metro over the last 12 years and bought a new 2019 Highlander from Ryan in December. The overall experience was excellent and we never felt pressure to buy. Recently we wanted to try a certified 2017 RAV4 and went back to Ryan based on our previous experience. He quickly took care of a few things on the car we selected. He walked through all the tech features, and I never hesitate to drop by with questions, he seems well informed with just about any car on the lot. I like working with Ryan, I'll be looking him up on my next purchase. Thanks Ryan! More
New to Us, Family Vehicle We started our search at Metro in a totally different direction, when Ken suggested to try the Venza. I was pleasently surprised with how I felt in it We started our search at Metro in a totally different direction, when Ken suggested to try the Venza. I was pleasently surprised with how I felt in it and with it. My MOPAR heart broke but it has been a great choice for our family thanks to Ken's low pressure advising! More
Ted Shipp is the best! We have bought several cars from Ted, and each time he is personal, detail oriented, and follows through! Any time our family purchases a car in the We have bought several cars from Ted, and each time he is personal, detail oriented, and follows through! Any time our family purchases a car in the future, we will call Ted first! More
Service Had my Toyota serviced at Metro Toyota. I was told it would be done in one and a half to two hours. It took them over 4 hours. I was approached in the Had my Toyota serviced at Metro Toyota. I was told it would be done in one and a half to two hours. It took them over 4 hours. I was approached in the waiting room with a high pressure salesman trying to convince me to buy a new car. What is a high pressure salesman doing in the service waiting room? Disgusted I went to the service person and told him I have been waiting over 4 hours where is my car. Then he told me I think it’s done. He went to the service department and came back and said it would be out in another 10 minutes. I will not buy another car from this Dealership. More
Love our new Toyota Highlander! Tim went the extra mile to help us pick out the Highlander that was just right for us! We hadn't bought a new car in over 8 years -- Tim helped guide Tim went the extra mile to help us pick out the Highlander that was just right for us! We hadn't bought a new car in over 8 years -- Tim helped guide us through all the new technology and spent time going over how to use it. We definitely go back to Tim and Metro Toyota when it is time for our next vehicle. Thank Tim! Lynn & Mike Balcom More
great customer service Ken has helped me purchase many cars over the last 27 years, Whenever I need a vehicle I call Ken. He is helpful in selecting the right vehicle. He Ken has helped me purchase many cars over the last 27 years, Whenever I need a vehicle I call Ken. He is helpful in selecting the right vehicle. He makes sure that the vehicle is serviced properly and all issues are addressed before the purchase is completed. He enlists other departments at Metro Toyota to make sure the customer experience is a good one. When I need my next vehicle I will call Ken. More
Dean did a great job helping us! I went to Metro for the first time just out of curiosity. My husband and I were looking for another vehicle. I had looked at their website and knew I went to Metro for the first time just out of curiosity. My husband and I were looking for another vehicle. I had looked at their website and knew what I wanted to look at when I got there. Dean was able to help me right away. His service was GREAT! More car dealerships need employees like him. We will be going back to Metro whenever we need to, they have our business! More