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Metro Toyota

Kalamazoo, MI

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1,562 Reviews

5850 Stadium Dr.

Kalamazoo, MI

49009

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Showing 1,562 reviews

July 27, 2019

Amazing customer service! We were getting ready for a move across country and needed to find the right vehicle for our new adventure. Terry, Zeb and the whole team were awesom More

by Dreid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zeb Olsen, Terry Baker
July 26, 2019

Great experience, plan to be a repeat customer Metro Toyota had the best selection of the vehicle I was looking for. I saw what I wanted online and was a walk-in customer. Even coming in cold lik More

by debcst
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Griffith, Ryan St. Clair
July 25, 2019

Terrific Service from Ryan! We were looking for a car for my mother. Ryan was a pleasure to work with and was very responsive to her needs. She was treated with respect and he ma More

by Chalfonte97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan St. Clair
July 25, 2019

Bought 2017 RAV4 from Ryan StClair We generally have bought new Toyota cars at Metro over the last 12 years and bought a new 2019 Highlander from Ryan in December. The overall experienc More

by Sanbec
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Griffith, Ryan St. Clair
July 24, 2019

New to Us, Family Vehicle We started our search at Metro in a totally different direction, when Ken suggested to try the Venza. I was pleasently surprised with how I felt in it More

by smangas
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Karakula Sr
July 21, 2019

Ted Shipp is the best! We have bought several cars from Ted, and each time he is personal, detail oriented, and follows through! Any time our family purchases a car in the More

by cmmanson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tedd Shipp
July 21, 2019

Service Had my Toyota serviced at Metro Toyota. I was told it would be done in one and a half to two hours. It took them over 4 hours. I was approached in the More

by Alan1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Elliott Heiney, Joshua Wells
Jul 30, 2019 -

Metro Toyota responded

Alan, Thank you for bringing this to our attention and discussing your concerns with the time delay in service department and our sales/service liaison you spoke with in the customer lounge. We have adjusted our online scheduling times in service to allow for more time for walk in guest overflow between appointments. We have also changed and improved our sales process with the sales & service liaison in the customer lounge in the dealership to make it a low pressure approach and more guest friendly. Best Regards, Metro Management team.

July 20, 2019

Love our new Toyota Highlander! Tim went the extra mile to help us pick out the Highlander that was just right for us! We hadn't bought a new car in over 8 years -- Tim helped guide More

by happy old couple
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zeb Olsen, Tim Robertson, Adam Lukasik
July 17, 2019

great customer service Ken has helped me purchase many cars over the last 27 years, Whenever I need a vehicle I call Ken. He is helpful in selecting the right vehicle. He More

by moosedogcat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Karakula Sr, Cory Wohlford
July 12, 2019

Dean did a great job helping us! I went to Metro for the first time just out of curiosity. My husband and I were looking for another vehicle. I had looked at their website and knew More

by Happy family
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Kepol, Cory Wohlford
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