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Metro Toyota
Kalamazoo, MI
1,562 Reviews
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May 08, 2019
Great experience Our experience at Metro Toyota has always been good. Tim made it great. He was friendly, funny and knows his stuff. It took longer than I thought it Our experience at Metro Toyota has always been good. Tim made it great. He was friendly, funny and knows his stuff. It took longer than I thought it should but we had coffee and cookies while waiting 😀. Would recommend him and Metro if you are looking for a Toyota. More
by cinwen412
Employees Worked With
Tim Robertson, Cory Wohlford
May 01, 2019
Got what we wanted! It’s nice not to have to settle for less. We got the Highlander we wanted, configured the way we wanted it & with great floor mats to sweeten the deal It’s nice not to have to settle for less. We got the Highlander we wanted, configured the way we wanted it & with great floor mats to sweeten the deal. We came to Metro because they participate in Costco’s auto program, & was blessed to have a “hometown” guy for our salesman. Tim did a great job, even to arranging for our insurance company to cover our car! One less worry! More
by SD Illini
Employees Worked With
Tim Robertson, Cory Wohlford
May 01, 2019
Service Great service, great people, quality vehicles. Worked with Ken great salesman easy to talk to and knows his stuff. I’d recommend this used car deale Great service, great people, quality vehicles. Worked with Ken great salesman easy to talk to and knows his stuff. I’d recommend this used car dealership to anyone More
by Finch
Employees Worked With
Ken Karakula Sr, Jon Griffith, Cory Wohlford
May 01, 2019
Nerve wracking to say the least, added to my gray hair This was the first time I bought a vehicle on my own so everything was new, challenging and intimidating. As a woman I am often taken as a pushover i This was the first time I bought a vehicle on my own so everything was new, challenging and intimidating. As a woman I am often taken as a pushover instead of a valued person. I think Ken answered all my questions and was even patient answering all my many questions. My only complaint/concern was financing. I'm especially thinking of the warranty options. To date I do not understand the difference between the 3 yrs/3,000 miles warranty and the extended I opted for. I was not even given the cost of the extended, finally found that in all my paperwork. I was given a 45 day option for a loan while I got finances together and I ended up with 68 mo payments, which I will not adhere to. Not enough explanations along those lines. All that to say, I am happy now that it is behind me but hope to never go through it again. More
by Ruth
Employees Worked With
Ken Karakula Sr, Jon Griffith
April 30, 2019
Great sales experience We stopped by to view available cars in the used car lot just before closing time. Blane came outside and offered his assistance. He insisted on sta We stopped by to view available cars in the used car lot just before closing time. Blane came outside and offered his assistance. He insisted on staying late to show us a selection that would meet our criteria. When we returned later, he was very helpful in providing information and options, without being pushy, and facilitated a fair and expeditious deal. More
by LugNut
Employees Worked With
Blane Kurzmann
April 28, 2019
Very professional! This was our second Toyota purchased with the wonderful assistance and support of Ryan St. Clair! Ryan made the entire process a pleasant one and he This was our second Toyota purchased with the wonderful assistance and support of Ryan St. Clair! Ryan made the entire process a pleasant one and he is a consummate professional. Ryan garners my highest recommendation as an extremely knowledgeable, professional, friendly (and fun) sales pro! My wife and I are very pleased to recommend others to specifically ask for Ryan when considering a Toyota for purchase! More
by David & Beverly
Employees Worked With
Ryan St. Clair
April 26, 2019
Aaron Pennock I met Aaron a year ago when I was checking out cars in the dealer’s used car lot. He is extremely knowledgeable and I appreciated that he took the tim I met Aaron a year ago when I was checking out cars in the dealer’s used car lot. He is extremely knowledgeable and I appreciated that he took the time to answer my questions even though I was not ready to buy a car at that time. I returned to the dealership to work with Aaron because of his knowledge and “no pressure” approach. He was patient as I test drove several vehicles and worked with me on an excellent deal for a new Corolla hatchback. Aaron is simply an exemplary sales staff. More
by Happy Customer
Employees Worked With
Aaron Pennock, Blane Kurzmann
April 26, 2019
Great service Ken was very helpful steering us through three license adjustments and the huge details of making a purchase. This is my fourth Toyota bought from thi Ken was very helpful steering us through three license adjustments and the huge details of making a purchase. This is my fourth Toyota bought from this dealership, probably not my last. More
by Bill H
Employees Worked With
Ken Karakula Sr
April 23, 2019
Thanks! After a terrible experience with the Denooyer Chevy dealership next to Metro Toyota, I walked 300 ft to Metro, met Dan and Ryan and eventually, John i After a terrible experience with the Denooyer Chevy dealership next to Metro Toyota, I walked 300 ft to Metro, met Dan and Ryan and eventually, John in finance. I bought a Toyota Sequoia. Thank you for your honest and informed assistance with the transaction. My long time friend Keith, who works at Metro, has always said, "come see us, you will be happy with our cars/trucks and the way we conduct business." True enough. I will be back. More
by John
Employees Worked With
Keith DeBoer, Dan Taylor, Jon Griffith, Ryan St. Clair
April 23, 2019
The Consummate Professional!!! My wife and I had been looking for just the right vehicle for some time We met Tim three months ago. He gave us just enough attention, letting us kn My wife and I had been looking for just the right vehicle for some time We met Tim three months ago. He gave us just enough attention, letting us know what we might be interested in but not pushy. When we dropped in a few days ago we had narrowed our search to just two or three vehicles. He still allowed us the space to make our decision and we could not be happier. The car is great and Tim's support was spot on. Thanks TR More
by Jonesfamily
Employees Worked With
Tim Robertson
