
Metro Toyota
Kalamazoo, MI

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Outstanding salesmanship Dean was very welcoming and offered to show me the various models of Rav4s on the lot. He spent a great deal of time explaining all of the (now standa Dean was very welcoming and offered to show me the various models of Rav4s on the lot. He spent a great deal of time explaining all of the (now standard) features and the other available options. His warmth and friendliness made the whole transaction a very positive experience. He was knowledgeable and made me feel confident in making the right choice. I would highly recommend him to anyone looking for a new car. More
New Venza Dave Gugle has made my multiple sales purchased a great experience. They certified the car that gave me a good feeling and gave me a list of items t Dave Gugle has made my multiple sales purchased a great experience. They certified the car that gave me a good feeling and gave me a list of items that I needed to bring to the closing. Love the Venza. More
Friendly and Helpful staff. Knowledgeable. Not pushy. We knew the vehicle we wanted before we went in and they got us financed and out the door as quickly as they could. staff. Knowledgeable. Not pushy. We knew the vehicle we wanted before we went in and they got us financed and out the door as quickly as they could. More
Good Job Ryan was diligent in walking me through the car system. I appreciate his patience and willingness to repeat and go over for clarification. He appeared Ryan was diligent in walking me through the car system. I appreciate his patience and willingness to repeat and go over for clarification. He appeared to be knowledgeable. More
I love this place! Great service with the best employees! They always make me feel comfortable and go above and beyond to help me from beginning to end..I recommend visiting Metro Toyota for every car purchas They always make me feel comfortable and go above and beyond to help me from beginning to end..I recommend visiting Metro Toyota for every car purchase. More
3 cars in 2 years! I have bought many cars over the years and in different states to boot. I have never had a better experience at ANY dealership (regardless of car pri I have bought many cars over the years and in different states to boot. I have never had a better experience at ANY dealership (regardless of car price) than Metro Toyota. From the service folks, to the warranty manager and BELIEVE IT OR NOT to the best salesman ever, Bob Kearns. Bob knows his product. He works efficiently to get you what you need quickly. At the same time he is patient and works through all of your questions. He is also clever and anticipates your needs before you even voice them. I am sold on Bob Kearns and the team at Metro Toyota. If you are in the market for a great car at a fair price with EXCELLENT customer service, go see Bob and tell him I sent you! More
What a great place! I love this dealership. I bought a new Highlander and everyone that I dealt with went above and beyond to make sure that my experience was the best. I love this dealership. I bought a new Highlander and everyone that I dealt with went above and beyond to make sure that my experience was the best. They are very friendly, knowledgeable and make you feel very comfortable. I would definitely recommend you check out Metro Toyota, you will be glad you did. More
Best service in my life First, this is going to Bob Kearns. Absolutely wouldn’t want any one else helping me with my car. He was able to help me find a car that suits all my First, this is going to Bob Kearns. Absolutely wouldn’t want any one else helping me with my car. He was able to help me find a car that suits all my needs. On top of that when there was a complication with dropping it off he went above and beyond to make sure that I could still leave it and get to my class and get my car done before I had to leave for a 750 mile trip back to New Jersey, which the car drove incredibly through a thunderstorm the whole way. He also surprised me with weather mats that we talked about but I didn’t realize the car didn’t have. In conclusion, hardest worker I have ever experienced and makes me appreciate that there is still people like him who go above and beyond their job description to keep the customer as happy as they can be! Also Zeb and his shadow were able to explain all the finance and paperwork for me in an easy step by step plan that gave me all the options in different varieties and how they would all add up in the end. I have always loved Toyota but Metro Toyota and their staff really seal the deal! If you want a car, go there! More
great service Thanks Dave for your eagerness to answer any questions raised. You were well equipped with the facts relating to the vehicle I bought. Your follow u Thanks Dave for your eagerness to answer any questions raised. You were well equipped with the facts relating to the vehicle I bought. Your follow up revealed professionalism at its best. Now about that spilt coffee on your desk (just kidding). More
Amazing first experience at Metro Toyota Dave Gugle knew I was looking for a replacement for my well loved VW Passat. He called and let me know about a low mile like new BMW that just came in Dave Gugle knew I was looking for a replacement for my well loved VW Passat. He called and let me know about a low mile like new BMW that just came in. Only took a short test drive to know that this is the right car for me. It is rare to have a comfortable no pressure car buying experience. Thanks again to Dave and the team at Metro! More