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Metro Toyota

Kalamazoo, MI

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1,562 Reviews

5850 Stadium Dr.

Kalamazoo, MI

49009

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Showing 1,562 reviews

January 15, 2018

Wonderful Customer Service I was very happy with my experience with my sales man, Dean. He did a wonderful job with being on top of everything I asked or needed. He also went ou More

by CatFriel1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Kepol
Jan 16, 2018 -

Metro Toyota responded

Thank you for sharing your experience with us and for choosing Metro Toyota. Dean is a true asset to the Metro team and will be pleased to hear you enjoyed your time with him. Thanks again!

January 15, 2018

Excellent Alex McNett has asked me to serve as a professional reference for him, and I am pleased to do so. Although my wife and I have known Alex for only a sh More

by Delta 1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex McNett
Jan 16, 2018 -

Metro Toyota responded

Thank you for sharing this amazing review of Alex with us! He really is one of a kind when it comes to approaching a complex subject. Thank you for choosing Metro Toyota, we look forward to working with you again in the future.

January 15, 2018

Wonderful experience buying a car We needed a new car urgent, Alex Mcnett the sales consultant at Metro Toyota was very helpful and knowledgeable , you could feel he had our best inter More

by Fernandario
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zeb Olsen, Alex McNett
Jan 16, 2018 -

Metro Toyota responded

Thank you for choosing Metro Toyota and for leaving this great review! We look forward to serving you for many years to come.

January 13, 2018

Ver positive experience Don,Chris, and Jon all worked to make the car I wanted fit into my budget. Very professional and helpful staff. I would definitely recommend this deal More

by Mislp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wertanen, Don Leitow, Jon Griffith
Jan 15, 2018 -

Metro Toyota responded

On behalf us all of us at Metro Toyota, I would like to thank you for sharing this great review about our dealership! We are thrilled that you enjoyed your experience with Don, Jon, and Chris. We will be sharing your feedback among our team. Enjoy your new car and please come visit us again soon!

January 13, 2018

Awesome personal, understanding!!!!! Bob Kearns was wonderful in helping with my new RAV4 purchase. He listened to my needs and was extremely helpful. He was understanding of my schedule More

by Kathryn E Tefft-Grimm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Kearns
Jan 15, 2018 -

Metro Toyota responded

Thank you so much for sharing your experience with Metro Toyota. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you love your new RAV4. Bob and the team will be thrilled to hear your feedback!

January 10, 2018

Dave Google Dave was awesome in helping me find what I was looking for. He made sure even after taking the car home I was happy with it. it is 10 weeks later an More

by rmp8643
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Gugle
Jan 15, 2018 -

Metro Toyota responded

Congratulations on your new car! Thank you for taking the time to write about your experience. It is wonderful to hear that Dave was able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.

January 09, 2018

Respect!! My 2003 4Runner was totaled in December. I loved that car, and dreaded looking for another, particularly since it was going to be the first time I'd More

by Glynis Fenn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Kearns
Jan 10, 2018 -

Metro Toyota responded

Thank you for taking the time to leave this amazing review Glynis! Bob is a true asset to the Metro Toyota team and will be pleased to know you enjoyed your hassle free car buying experience with him. Thank you for choosing Metro Toyota and enjoy your new 4Runner!

January 09, 2018

Simple and straight forward I knew what I wanted. Ordered it. Bought it. Did not try to up-sell me or sell me something I did not want. Offered me protection options but by no More

by jc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Kearns, Mike Disher
Jan 10, 2018 -

Metro Toyota responded

Thank you for the 5 Stars and for choosing Metro Toyota! We look forward to working with you for many years to come.

January 03, 2018

Straight forward, Friendly no pressure. My daughter need a new car after graduating from Collage. Im not a fan of buying a car when you have too. Strapped for Cash Ken helpped us find the ri More

by James123
Recommend Dealer
Yes
Employees Worked With
Dan Taylor, Ken Karakula Sr, Zeb Olsen
Jan 04, 2018 -

Metro Toyota responded

Thank you for leaving this great review and thank you for choosing Metro Toyota! Ken will be pleased to hear you enjoyed your hassle-free car buying experience with him. Enjoy your new car!

December 31, 2017

Don't buy the extras My overall experience was good, but I felt like I was directed to sit with finance and hear "an offer for a condo." You know the drill - the captive a More

by shad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken Karakula Sr
Jan 04, 2018 -

Metro Toyota responded

On behalf of our sales and finance team I want to apologize for what seems to be a confusing experience with us. You purchased a product that is only offered in our financial services office, and now don't see the value in that product. If you are now having second thoughts about your purchase, we are happy to help. The good news we would be able to cancel and refund your purchase price to the finance institution so you will not be paying for the product or the interest on that product as well. If that is something you would like to move forward with please contact your salesperson or financial service manager here at Metro Toyota.

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