
Metro Toyota
Kalamazoo, MI

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Third car I've bought there and have been happy. Very professional and service oriented. Car pricing very fair. Accessories and service prices are somewhat high. Beautiful service building and wai Very professional and service oriented. Car pricing very fair. Accessories and service prices are somewhat high. Beautiful service building and waiting area very comfortable. Everyone seems to try hard. More
Wonderful Pleasant Experience Working with Alex was great. He was extremely professional. From the minute I walked in, he was patient and interested in helping me figuring out the Working with Alex was great. He was extremely professional. From the minute I walked in, he was patient and interested in helping me figuring out the best car for me. This was the best experience I've had when it comes to getting a car. I will definitely come back for future business and I definitely recommend Metro Toyota and Alex, of course. Ivett Malagamba More
Great customer service I have nothing bad to say about Alex. Nice guy who doesn't try to sell you un-wanted items. I would recommend to my friends. I have nothing bad to say about Alex. Nice guy who doesn't try to sell you un-wanted items. I would recommend to my friends. More
Awesome Experience Leasing a car with Tim was a pleasant experience. He did not pressure me and was very thorough in explaining the details and answering my questions. T Leasing a car with Tim was a pleasant experience. He did not pressure me and was very thorough in explaining the details and answering my questions. Tim was easy to work with did a great job overall. I will definitely recommend him to my friends. More
Knowledgeable without being pushy . Patient thru the process of repeated visits. The only thing I did not like was the pushing of services after we committed to purchasing the car. . Patient thru the process of repeated visits. The only thing I did not like was the pushing of services after we committed to purchasing the car. Thru the salesman we were offered the services of rustproofing, paint protection, etc. Then we went in with a different person to sign paperwork who tried to sell more services. All services should be offered together upfront as the original services were. WITHOUT the pushiness of the second person. More
Tim R. answered all of my questions, and did a great job. I had sent out requests for what I was looking for to more than ten dealerships. I gave them very specific instructions on what I wanted. Only Tim R I had sent out requests for what I was looking for to more than ten dealerships. I gave them very specific instructions on what I wanted. Only Tim Robertson at Metro appeared to have actually read the instructions. He sent me information on something I would like and he got my business. Most dealerships sent back information that had nothing to do with my request. I knew exactly what I wanted, and the person who addressed the request got the business. My previous experience with the dealership (more than 20 years ago) was more like the other dealerships I had sent the request out today. I was surprised by how well the folks listened to me, and knew their product; this was not the case 20 years ago. I was pleased with Metro and Tim and will use them again. More
Customized service Fantastic and efficient, Dave and the team at metro Toyota truly made my first actual car purchase a breeze. I am very happy with how everything was h Fantastic and efficient, Dave and the team at metro Toyota truly made my first actual car purchase a breeze. I am very happy with how everything was handled and how honest everybody was. More
Fourth Car, same dealership Efficient transaction, polite & direct negotiation. This is our fourth purchase from Metro (2nd w/Ken, who we just met 3 years ago). Will continue to Efficient transaction, polite & direct negotiation. This is our fourth purchase from Metro (2nd w/Ken, who we just met 3 years ago). Will continue to use this dealer and salesman. More
Good Sales Adviser Experience Walked in to find out about the special offer that was advertised for Michigan residents only on the radio/TV. Terry listened to what I was after and Walked in to find out about the special offer that was advertised for Michigan residents only on the radio/TV. Terry listened to what I was after and went out of his way to get me some numbers. We will definitely keep him in mind for our next Toyota purchase. More
Great experience! I had a great experience buying a car from Dave Gugle! He was friendly, and went above and beyond to make my experience great. Thank you! I had a great experience buying a car from Dave Gugle! He was friendly, and went above and beyond to make my experience great. Thank you! More