Metro Toyota

An amazing Experience Tim with his business acumen and solid knowledge of automobile engineering, was truly awesome to work through this deal, I was opting for a pre-owned Tim with his business acumen and solid knowledge of automobile engineering, was truly awesome to work through this deal, I was opting for a pre-owned vehicle, he suggested the best possible deal suiting to my needs, I was able to get a brand new vehicle. Great to work with someone who steps into your shoe and start looking for deals accordingly. Its been pleasure getting my car delivered through Tim. More

Lease of a 2017 4-Runner Turning in my old lease of a 2014 4-Runner and leasing a 2017 4-Runner was an easy and quick transaction. Everything was done over night including the Turning in my old lease of a 2014 4-Runner and leasing a 2017 4-Runner was an easy and quick transaction. Everything was done over night including the addition of a remote starter. The sales rep (Jennifer) took care of everything even calling my insurance company on my behalf. The paper work was prepared by Joe and was ready for my signatures which took no time at all. Adam graciously taught me how to use all of the buttons and switches in the car and did great at explaining and demonstrating all extra features. More

Very positive experience! Just wanted to take a moment to highlight my very positive experience purchasing my new car. I contacted Ken Karakula and asked if he could find me a Just wanted to take a moment to highlight my very positive experience purchasing my new car. I contacted Ken Karakula and asked if he could find me a Toyota 4Runner. I was specific about age, color, miles, etc. Within a couple of week he was able to locate exactly what I was looking to purchase. He worked out every detail for the purchase and I was able to drive my new 4Runner home the same day of my test drive. This was very important to me because I was leaving on vacation the following week. If you are interested in purchasing a new or pre- owned automobile, I would encourage you to contact Ken. More

"Excellent Buying Experience" We researched several cars before test driving the Toyota Avalon. It was love at first sight during our test drive of the Avalon. We found our salesm We researched several cars before test driving the Toyota Avalon. It was love at first sight during our test drive of the Avalon. We found our salesman, Ken Karakula, Sr.to be a very knowledgeable and helpful salesman as we chose the car we wanted to buy. He made our buying experience a truly exceptional one. Thanks, Ken. More

Used car purchase Bought a used Lexus from them, traded in my old Nissan. Dave Gugle, their internet salesman was very helpful. Kept me informed of availability of vehi Bought a used Lexus from them, traded in my old Nissan. Dave Gugle, their internet salesman was very helpful. Kept me informed of availability of vehicle every step of the way and had everything ready when I got there to buy it. More

Excellent Customer Service Tom Farho was extremely professional, courteous and was very helpful in explaining the technology aspects of the vehicle, which can be overwhelming. Tom Farho was extremely professional, courteous and was very helpful in explaining the technology aspects of the vehicle, which can be overwhelming. THANK YOU, Tom for your help in making my new car buying experience a pleasure!! More

Excellence in Customer Service We had an appointment to test drive a couple vehicles. We were treated with helpfulness and respect when we arrived at the dealership. I am usually ap We had an appointment to test drive a couple vehicles. We were treated with helpfulness and respect when we arrived at the dealership. I am usually apprehensive when a business falls over themselves to be helpful. I never had that feeling, I had started the ball rolling by emailing for information on the models I was interested in. We actually we helped by several different sales persons. I originally met Terry Baker online, I was then put in contact with Keith DeBoer. But the real gems were Alex McNett and a young Product Specialist named Adam. They seemed to have a real knack for this business, they are either fresh out of college or just starting out in "real life". I like to know some history about the person we are dealing with and Alex didn't have a problem sharing his short life experences with us. This dealership was honest, forthright and a pleasure to do business with, we actually are Costco customers and that is a reason to do business with Metro Toyota. I had done my homework before arriving at Metro Toyota and they were spot on! Never tried to low ball my trade in, the offer was on target from Kelly Blue Book. And even though we are from Grand Rapids area the trip to Kalamazoo was worth every single mile traveled. More

Stalking me about buying my car back The service during sales in 2012 was good. Dealership is good and they try hard to meet Toyota's expectations on customer service and quality, My opin The service during sales in 2012 was good. Dealership is good and they try hard to meet Toyota's expectations on customer service and quality, My opinion of them has dropped significantly in recent months since they continue to bother/stalk me in multiple ways about purchasing my vehicle back. I've asked them multiple times to stop contacting me and asking me if I wanted to sell my car. But they can't resist and keep asking to generate more sales. In that regard I suppose they are an average dealership ruthlessly seeking to tap in to your pocket book. More

Best car buying experience yet I was in the market for a new car and an Audi A4 caught my eye. Set up an appointment with Dave and he did some digging and found us the exact car. A I was in the market for a new car and an Audi A4 caught my eye. Set up an appointment with Dave and he did some digging and found us the exact car. A few days after owning the car, the CEL came on and I contacted Dave. Metro set up an appointment AND paid for it. A great overall experience. More

Great experience! Happy Customer Friendly service. They always have something good to choose from. Looking for a Sienna and found one. Love the reviews on Sienna's. Thanks Ken Friendly service. They always have something good to choose from. Looking for a Sienna and found one. Love the reviews on Sienna's. Thanks Ken More