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Metro Toyota

Kalamazoo, MI

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1,562 Reviews

5850 Stadium Dr.

Kalamazoo, MI

49009

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Showing 1,562 reviews

December 09, 2015

Love our new van! I told Ken what I was looking for and he delivered to the "T." We love our new (used) Sienna van. Ken made the whole process straight forward and easy More

by cshamus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Karakula Sr
Dec 11, 2015 -

Metro Toyota responded

Congratulations on your new Sienna! Ken is a great asset to our team, so it does not surprise me that he was able to get you set up with your perfect vehicle. At Metro Toyota, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We would love to work with you again; feel free to call us with any questions or concerns. Customer Relations Manager Chris Shillinger 269-353-5255, cschillinger@metro-toyota.com

December 06, 2015

Awesome people I have been dealing with the Metro Toyota. I love their service and I will not trade them for any other dealer in Kalamazoo area. More

by pboy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wertanen, Dean Kepol, Will Krueger, Dan Taylor, Jeff VanOrsdol, Tony Leeks, Brian Blair
Dec 11, 2015 -

Metro Toyota responded

I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. Thank you so much. We would love to work with you again; feel free to call us with any questions or concerns. Customer Relations Manager Chris Shillinger 269-353-5255, cschillinger@metro-toyota.com

December 04, 2015

Leasing my new Camray The team at Metro are so helpful , and professional I always go back to get a new car. I have dealt with Dan Taylor for years, he is friendly, knowled More

by marge8221
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Taylor, Jon Griffith
Dec 11, 2015 -

Metro Toyota responded

Marge, you have been doing business with Dan and Metro Toyota for years and your review about us is truly appreciated. Enjoy your new car that you recently purchased and we will continue the great service that you have been used to for years. If you need anything else in the future please feel free to come back and visit us any time! We hope to see you back in again soon! Customer Relations Manager Chris Shillinger 269-353-5255, cschillinger@metro-toyota.com

December 02, 2015

Very Helpful I would recommend Ken. He was very helpful on helping me with my new car sale. I will be sure to recommend him to anyone looking for a Toyota in the K More

by Kristina27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Karakula Sr
Dec 11, 2015 -

Metro Toyota responded

Kristina, we appreciate you taking time to leave us a great review! We are pleased to hear that Ken did a great job in assisting you in your purchase. Thanks for your recpmmendations! If there is anything else we can do for you please don't hesitate to give us a call! Customer Relations Manager Chris Shillinger 269-353-5255, cschillinger@metro-toyota.com

December 01, 2015

Purchase used vehicle We got excellent and quick service. Everyone answered any questions we had and were willing to spend as much time as we needed to reach a decision on More

by Cargirlkay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wertanen, Jon Griffith, Brian Blair
Dec 11, 2015 -

Metro Toyota responded

Thanks for your marvelous review and congratulations on your new purchase! Metro Toyota’s primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I’m happy to hear you left our dealership feeling confident about your purchase. Don’t hesitate to call or stop in should you have any additional questions or concerns. Customer Relations Manager Chris Shillinger 269-353-5255, cschillinger@metro-toyota.com

November 30, 2015

Great, easy to deal with! Very professional. Highly reccomen Ken took very good care of us. He got us exactly what we needed and it was a very easy process. John was very easy to work with in the finance departm More

by Costarica1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Karakula Sr, Jon Griffith
Dec 11, 2015 -

Metro Toyota responded

Your kind words mean lot to us. We appreciate your feedback and are happy to hear that Ken and John were able to meet your needs. At Metro Toyota, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Customer Relations Manager Chris Shillinger 269-353-5255, cschillinger@metro-toyota.com

November 30, 2015

Great Dealer What a great experience at Metro Toyota. Zeb Olsen was very friend and informative about the car we purchased. He was not pushy in any way. After w More

by gebrokaw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zeb Olsen
Dec 11, 2015 -

Metro Toyota responded

Congratulations on your new car! Zeb is a great asset to our team, so it does not surprise me that he was able to get you set up with your vehicle. We make it a goal of ours to show you all the options and features your new car has to offer so that you are completely comfortable with your new purchase. Our knowledgeable sales team is patient and eager to assist. Thank you for taking the time to notice those efforts and leave us this 5-star review. I will be sure to pass along your praises to them and all of us hope to see you again when the time comes to service your new car. Customer Relations Manager Chris Shillinger 269-353-5255, cschillinger@metro-toyota.com

November 30, 2015

Awesome Experience!!! Thanks to Tedd Shipp for helping my fiancé and I select a vehicle that met our needs. He was professional, helpful, and patient! We will be back in th More

by kclyde11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Krueger, Tedd Shipp
Dec 11, 2015 -

Metro Toyota responded

Thank you for leaving us this excellent review! We are very happy to hear that Ted and Will were able to help get you set up with your perfect new car. If there is anything more we can do for you please feel free to come back and see Metro Toyota any time! Take care. Customer Relations Manager Chris Shillinger 269-353-5255, cschillinger@metro-toyota.com

November 25, 2015

Awesome! I messaged the dealer for a test drive on a Nissan Rogue and received a super quick response from Ken that night to test drive the next day. After tha More

by mandyn413
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Karakula Sr, Jon Griffith
Dec 11, 2015 -

Metro Toyota responded

I am very happy to hear that your overall experience with us has been efficient and pleasant. Congratulations on your new Rogue! Our team takes customer service very seriously and I'm thrilled to know that Ken and Jon were able to provide you with an honest and pressure free service. Thanks for your recommendations! If there is anything else that we can do for you, please feel to call us or come back and visit us again! Customer Relations Manager Chris Shillinger 269-353-5255, cschillinger@metro-toyota.com

November 25, 2015

They are like a friends to me Please excuse my mistakes,I am a foreigner. Dan Taylor and Jon Griffith have my best interest in heart. They are polite and nice ,never like those bi More

by DodiFord
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Taylor, Jon Griffith
Dec 11, 2015 -

Metro Toyota responded

It was a pleasure to read about your second car-buying experience at Metro Toyota. Congratulations on your new car! Our aim is to provide outstanding customer service to all of our guests and it's delightful to know that Taylor and Jon provided was able to satisfy this. It's fantastic that we have earned your trust and repeat business; we look forward to seeing you again in the future! Customer Relations Manager Chris Shillinger 269-353-5255, cschillinger@metro-toyota.com

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