
Metro Toyota
Kalamazoo, MI

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Metro had our Tundra We feel so blessed to have worked with Metro Toyota. This dealership had the truck we wanted completely loaded and at the best price. Everyone was f We feel so blessed to have worked with Metro Toyota. This dealership had the truck we wanted completely loaded and at the best price. Everyone was friendly and Ken, our sales representative went way beyond the call of duty. Even the dealership manager came out and shook our hand. Like I said, we were blessed. More
Purchase of a "new-to-me" vehicle My husband and I were in the market for a new vehicle and we wanted to stay in the Toyota Family. (We have a Tundra that we love.) We'd visited Metro My husband and I were in the market for a new vehicle and we wanted to stay in the Toyota Family. (We have a Tundra that we love.) We'd visited Metro earlier this fall and met Brian Blair. He was very helpful and showed up a few options, staying within our budget. At that time, we weren't ready to pull the trigger just yet, so he took our information and indicated he'd keep us in loop should our "dream" vehicle come in. Fast forward a few months, and we just happened to pop in to Metro on Saturday to see what they had in stock - - and spotted "it". We test drove the Highlander and fell in love. It was late in the afternoon, and near the close-of-business and Brian got it cleaned up and ready to go home with us in short time. Brian has been quick to answer any questions we have and goes above and beyond taking care to satisfy our requests. We have friends who are considering upgrading their current Toyota vehicles - I can guarantee I'll give them Brian's name. More
The "WOW: factor still lives! Came in looking to ask Ken to find a car for my son and locate a 2015 Tahoe for me. He asked a ton of questions as to why I felt compelled to go with Came in looking to ask Ken to find a car for my son and locate a 2015 Tahoe for me. He asked a ton of questions as to why I felt compelled to go with a huge vehicle and reviewed the quality rating on the Sequoia, which I drove and thought it was going to be too big for my wife to ever drive or park. He then suggested I give a 6-banger a try and the 4Runner surprised me, with a solid feel, PENTY of low end torque, and MUCH better miles-per-gallon than EITHER a Tahoe or a Sequoia. We then talked about rather than TRADING my 09 Saturn VUE; why not consider making THAT the car for my son, as valuation at dealer level vs. what Brad would have to pay to buy something of equal merit. That was the wow. I get the 4Runner, which I love and Brad gets the "family inside deal" on the VUE. A perfect win-win. Ken wasn't selling. He was helping a family accomplish vehicle objectives and earns referrals in my book! More
Very Professional I recently purchased a 2009 Camry I am very happy with. I was impressed with the service I received from the staff. Everyone was friendly and very he I recently purchased a 2009 Camry I am very happy with. I was impressed with the service I received from the staff. Everyone was friendly and very helpful! I would definitely recommend this dealership. More
Great experience, helpful and friendly. Jordan and Joe were both very help. They helped us choose the best car for us. They answered all of our questions and seemed happy to do so. We had Jordan and Joe were both very help. They helped us choose the best car for us. They answered all of our questions and seemed happy to do so. We had a great experience. We will be back. More
Very Helpful Great experience buying our new car! 3rd car we have bought from this dealership over the years. Will definitely shop here again next time we are in Great experience buying our new car! 3rd car we have bought from this dealership over the years. Will definitely shop here again next time we are in the market to buy! More
Very helpful and knowledgeable staff Great information on the SUVs I was looking at. A good selection of choices and willingness to do a dealer trade if needed. I'm very happy with my s Great information on the SUVs I was looking at. A good selection of choices and willingness to do a dealer trade if needed. I'm very happy with my selection at a great sales price, using the zero percent financing I was very comfortable with John. He helped with a payment that was right for me. I'll be back at Metro for my next car for sure. More
I never thought I would be approved for a loan on a car. Ken Karakula and Jon Griffith found the perfect loan and the car I was looking for. My son and I are very happy with the way they took care of us thr Ken Karakula and Jon Griffith found the perfect loan and the car I was looking for. My son and I are very happy with the way they took care of us through this process. Yes I am referring a friend and they will be the first car lot I choose when I am ready to buy another car. More
Excellent after hour salesmanship! My wife and I stopped in at Metro Toyota on a Friday night 15 minutes after they closed. Dan Taylor was working late and saw us looking at a used Jeep My wife and I stopped in at Metro Toyota on a Friday night 15 minutes after they closed. Dan Taylor was working late and saw us looking at a used Jeep and came out and asked if we wanted to checkout the inside. I said yes and he went back and got the keys. Wow now that's dedication. I called the next day to schedule a test drive and Dan said he make sure it would have a full tank of gas. Little did I know I'd be driving that jeep home the same day. Jon Griffith in finance was organized and everything went fast and smooth. Thanks guys! Tom M More
Excellent service: friendly and fair I just purchased a used car with the assistance of Brian. He allowed me to test drive the car for an entire work day, and was thorough in explaining t I just purchased a used car with the assistance of Brian. He allowed me to test drive the car for an entire work day, and was thorough in explaining the features of the car with me. I have a heavy work schedule, and he was helpful in getting my paperwork ready before I even got to the dealership, so that my experience was organized and moved quickly. So far, so good. I love my "almost new" car and will be returning to Metro in the future. More