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Metro Toyota

Kalamazoo, MI

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1,562 Reviews

5850 Stadium Dr.

Kalamazoo, MI

49009

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Showing 1,562 reviews

November 02, 2015

Metro had our Tundra We feel so blessed to have worked with Metro Toyota. This dealership had the truck we wanted completely loaded and at the best price. Everyone was f More

by Sonofbozo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Karakula Sr
Nov 03, 2015 -

Metro Toyota responded

Thank you for writing such a great review about our dealership! It is our goal to provide every one of our customers with the kind of customer service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Best regards, Customer Relations Manager Chris Shillinger 269-353-5255, cschillinger@metro-toyota.com.

October 29, 2015

Purchase of a "new-to-me" vehicle My husband and I were in the market for a new vehicle and we wanted to stay in the Toyota Family. (We have a Tundra that we love.) We'd visited Metro More

by JoeAndJules1214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Blair
Oct 30, 2015 -

Metro Toyota responded

Thank you for writing this fantastic review and for giving our dealership such an excellent star rating! It is great to know that Brian was able to go above and beyond your expectations and provide you with a memorable buying experience. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best regards, Customer Relations Manager Chris Shillinger 269-353-5255 cschillinger@metro-toyota.com

October 28, 2015

The "WOW: factor still lives! Came in looking to ask Ken to find a car for my son and locate a 2015 Tahoe for me. He asked a ton of questions as to why I felt compelled to go with More

by Joe B Gemmill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Karakula Sr, Jon Griffith, Tony McAdam
Oct 30, 2015 -

Metro Toyota responded

Thank you for taking the time to write about your buying experience with us, Joe! We are happy that Ken was able to exceed your expectations. We work very hard to provide each of our customers with a personalized and hassle-free experience. Don't hesitate to contact us if there is anything else we can do for you. Best regards, Customer Relations Manager Chris Shillinger 269-353-5255 cschillinger@metro-toyota.com

October 24, 2015

Very Professional I recently purchased a 2009 Camry I am very happy with. I was impressed with the service I received from the staff. Everyone was friendly and very he More

by Becca33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tedd Shipp, Jon Griffith
Oct 25, 2015 -

Metro Toyota responded

Thank you for leaving us this great review. We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care. Best regards, Customer Relations Manager Chris Shillinger 269-353-5255 cschillinger@metro-toyota.com

October 24, 2015

Great experience, helpful and friendly. Jordan and Joe were both very help. They helped us choose the best car for us. They answered all of our questions and seemed happy to do so. We had More

by Morganamie0911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Simpson, Jon Griffith
Oct 25, 2015 -

Metro Toyota responded

Thank you so much for this great review and star rating! We are pleased to learn that Jordan and Joe were able to exceed your expectations and earn your repeat business. We work very hard to provide each of our customers with knowledgeable and pressure-free service and it's good to hear that our team was able to show you what our dealership is all about. Best regards, Customer Relations Manager Chris Shillinger 269-353-5255 cschillinger@metro-toyota.com

October 20, 2015

Very Helpful Great experience buying our new car! 3rd car we have bought from this dealership over the years. Will definitely shop here again next time we are in More

by marvin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tedd Shipp, Jon Griffith
Oct 25, 2015 -

Metro Toyota responded

Thank you for the fabulous review, Marvin! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Best regards, Customer Relations Manager Chris Shillinger 269-353-5255 cschillinger@metro-toyota.com

October 18, 2015

Very helpful and knowledgeable staff Great information on the SUVs I was looking at. A good selection of choices and willingness to do a dealer trade if needed. I'm very happy with my s More

by Maadams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Leitow, Jon Griffith
Oct 25, 2015 -

Metro Toyota responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the sales experience. We look forward to working with you again. Best regards, Customer Relations Manager Chris Shillinger 269-353-5255 cschillinger@metro-toyota.com

October 12, 2015

I never thought I would be approved for a loan on a car. Ken Karakula and Jon Griffith found the perfect loan and the car I was looking for. My son and I are very happy with the way they took care of us thr More

by astarks456
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Karakula Sr, Jon Griffith
Oct 13, 2015 -

Metro Toyota responded

Thank you for writing this fantastic review and for giving our dealership such an excellent star rating! It is great to know that Ken and Jon were able to go above and beyond your expectations and provide you with a memorable buying experience. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best regards, Customer Relations Manager Chris Shillinger 269-353-5255 cschillinger@metro-toyota.com

October 11, 2015

Excellent after hour salesmanship! My wife and I stopped in at Metro Toyota on a Friday night 15 minutes after they closed. Dan Taylor was working late and saw us looking at a used Jeep More

by Tom M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Taylor, Jon Griffith
Oct 13, 2015 -

Metro Toyota responded

Tom, your kind words mean a lot to us. We appreciate your feedback and are happy to know that Dan and Jon were able to meet your needs. At Metro Imports, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Best regards, Customer Relations Manager Chris Shillinger 269-353-5255 cschillinger@metro-toyota.com

October 06, 2015

Excellent service: friendly and fair I just purchased a used car with the assistance of Brian. He allowed me to test drive the car for an entire work day, and was thorough in explaining t More

by ChristineA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Griffith, Brian Blair
Oct 13, 2015 -

Metro Toyota responded

Congratulations on your recent purchase, Christine! Brian is a great asset to our team, so it does not surprise us that he was able to get you set up with your perfect vehicle. We make it a goal of ours to show you all the options and features your new car has to offer so that you are completely comfortable with your new purchase. Our knowledgeable sales team is patient and eager to assist. Thank you for taking the time to notice those efforts and for leaving us this excellent review. We will be sure to pass along your praises to him and all of us hope to see you again. Best regards, Customer Relations Manager Chris Shillinger 269-353-5255 cschillinger@metro-toyota.com

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