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Metro Toyota

Kalamazoo, MI

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1,562 Reviews

5850 Stadium Dr.

Kalamazoo, MI

49009

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Showing 1,562 reviews

October 03, 2015

metro toyota experiance just bought a vehicle at Metro Toyota. very happy with the way I was treated. the professional staff was very easy to work with and got the process h More

by steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith DeBoer, Will Krueger, Brian Blair
Oct 04, 2015 -

Metro Toyota responded

Steve, thank you so much for this great review and star rating! We are pleased to know that Brian was able to exceed your expectations and earn your repeat business. We work very hard to provide each of our customers with professional, time-efficient and pressure-free buying experience and it's good to hear that he was able to show you what Metro Imports is all about. Don't hesitate to contact us if there is anything else we can do for you. Best regards, Lauren Smead 269-372-8454

October 02, 2015

OUTSTANDING I HAVE PURCHASED 11 NEW VEHICLES IN MY LIFETIME , MY MOST RECENT WAS AT METRO TOYOTA AND WAS ABSOLUTELY THE MOST RELAXING , STRESS FREE , NO PRESSURE More

by JOHNNY C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Cole, Will Krueger, Tony Leeks
Oct 04, 2015 -

Metro Toyota responded

Johnny, your kind words mean a lot to us. We appreciate your feedback and are happy to hear that Tony and the rest of the sales team were able to meet your needs. At Metro Imports, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Best regards, Lauren Smead 269-372-8454

October 01, 2015

Quick and Easy My wife and I needed to trade in two cars to get her a newer used Camry. The process couldn't have been more pleasant, efficient, and fair. A+++ for More

by caddyshaq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wertanen, Tedd Shipp, Jon Griffith
Oct 04, 2015 -

Metro Toyota responded

Thank you for taking the time to give us feedback on your latest purchasing experience at Metro Imports. We're glad to know that our sales team was able to give you an overall positive experience. Thank you for your business and enjoy your new purchase! Best regards, Lauren Smead 269-372-8454

September 27, 2015

A thorough and good experience working with Ken and Chris A very good experience working with Chris and Ken. Their search and thorough evaluation into our needs helped in the selection process. These guys m More

by Bigstow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wertanen, Ken Karakula Sr, Jon Griffith
Oct 04, 2015 -

Metro Toyota responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that Chris and Ken were able to meet your needs. At Metro Imports, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Best regards, Lauren Smead 269-372-8454

September 21, 2015

Awesome customer service Able to help pick out the right car for me in my price range with all the options I wanted quickly and easily. No headaches, no surprises, no pushines More

by abommerscheim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tedd Shipp
Oct 04, 2015 -

Metro Toyota responded

It was a pleasure to read about your buying experience with us. Congratulations on your new purchase! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Best regards, Lauren Smead 269-372-8454

September 18, 2015

Excellent Ken Karakula was excellent in finding a replacement car for the one we had that was totaled out in a car crash in June 2015. I had bought the totaled More

by carol2015
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Karakula Sr, Jon Griffith
Sep 21, 2015 -

Metro Toyota responded

Thank you for taking the time to write about your experience with us, Carol! At Metro Imports, we work very hard to provide each of our customers with a personalized and hassle-free experience. We are happy that Ken and Jon were able to exceed your expectations. We make it a goal of ours to show you all the options and features your new car has to offer so that you are completely comfortable with your new purchase. Our knowledgeable sales team is patient and eager to assist. Don't hesitate to contact us if there is anything else we can do for you. Best regards, Lauren Smead 269-372-8454

September 09, 2015

My new to me 2012 Sienna I was searching for a 2011-2013 Toyota Sienna with V6 and saw one on line. When I sent an email about the 2012 at Metro. Jordan Simpson got back to More

by June
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Simpson, Jon Griffith
Sep 21, 2015 -

Metro Toyota responded

Congratulations on your new purchase, June! Jordan and Jon are great assets to our team, so it does not surprise us that they were able to get you set up with your perfect vehicle. We make it a goal of ours to show you all the options and features your new car has to offer so that you are completely comfortable with your new purchase. Our knowledgeable sales team is patient and eager to assist. Thank you for taking the time to notice those efforts and for leaving us this incredible review. We will be sure to pass along your praises to them. Don't hesitate to contact us if there is anything else we can do for you. Best regards, Lauren Smead 269-372-8454

September 07, 2015

Excellent customer service I came to your dealership not for the car, I can buy one anyplace, at any dealership I came for the excellent service, Tedd Shipp gets the job done... More

by sibba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tedd Shipp
Sep 09, 2015 -

Metro Toyota responded

It was a pleasure to read about your first buying experience working with Tedd. Congratulations on your new car! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Best regards, Lauren Smead 269-372-8454

September 05, 2015

Great experience We worked with Tedd Shipp. Perfect fit for us. No pressure but very knowledgeable and helpful. He listened to us, understood what we were looking for More

by Mark & Gwen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wertanen, Will Krueger, Tedd Shipp
Sep 09, 2015 -

Metro Toyota responded

Congratulations on your new car! Thank you for taking the time to write about your experience. We're glad to hear that Ted, Will, and the rest of the sales team were able to give you an overall positive experience. It's great to know they were able to provide you with the pressure-free and knowledgeable service Metro Imports is known for. Please feel free to call or stop by if there is anything else we can do to help you. Best regards, Lauren Smead 269-372-8454

September 05, 2015

A Total Respect for Customers I drove into Metro Toyota on a Saturday looking to purchase a used Prius as I drive a long distance to work. I stepped out of my car and Ken Karakul More

by Toyota Fan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Karakula, Jon Griffith , Ken Karakula Sr, Jon Griffith
Sep 09, 2015 -

Metro Toyota responded

Thank you so much for this 5-star review about your sales experience! We always enjoy hearing from our customers. We are pleased to hear that Ken and Jon ha been helpful and accommodating during your visit. Our goal is to provide quality customer care, and we are glad to hear that they have shown you their commitment to this. We hope to work with you again in the future for any of your automotive needs! Best regards, Lauren Smead 269-372-8454

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