
Metro Toyota
Kalamazoo, MI

Filter Reviews by Keyword
By Type
Showing 1,562 reviews
metro toyota experiance just bought a vehicle at Metro Toyota. very happy with the way I was treated. the professional staff was very easy to work with and got the process h just bought a vehicle at Metro Toyota. very happy with the way I was treated. the professional staff was very easy to work with and got the process handled in short order. the salesperson I worked with brian blair, worked with me in making my decision very patiently and without the pressure I have had at other dealers in the past. i give metro Toyota 5 stars and will be back when i am in the market for another vehicle. More
OUTSTANDING I HAVE PURCHASED 11 NEW VEHICLES IN MY LIFETIME , MY MOST RECENT WAS AT METRO TOYOTA AND WAS ABSOLUTELY THE MOST RELAXING , STRESS FREE , NO PRESSURE I HAVE PURCHASED 11 NEW VEHICLES IN MY LIFETIME , MY MOST RECENT WAS AT METRO TOYOTA AND WAS ABSOLUTELY THE MOST RELAXING , STRESS FREE , NO PRESSURE BEST EXPERIENCE EVER.. TONY LEEKS WAS PROFESSIONAL , OUTSTANDING KNOWLEDGE OF PRODUCT , FRIENDLY , AND A GREAT SENSE OF HUMOR.. NOT ONLY DID I PURCHASE A 2016 TUNDRA , I MADE A NEW FRIEND . I WAS ALSO INVOLVED WITH BRAD COLE AND WILL KRUENGER . BOTH WERE VERY EFFICIENT, PROFESSIONAL AND FRIENDLY . More
Quick and Easy My wife and I needed to trade in two cars to get her a newer used Camry. The process couldn't have been more pleasant, efficient, and fair. A+++ for My wife and I needed to trade in two cars to get her a newer used Camry. The process couldn't have been more pleasant, efficient, and fair. A+++ for all. More
A thorough and good experience working with Ken and Chris A very good experience working with Chris and Ken. Their search and thorough evaluation into our needs helped in the selection process. These guys m A very good experience working with Chris and Ken. Their search and thorough evaluation into our needs helped in the selection process. These guys make car buying easy. More
Awesome customer service Able to help pick out the right car for me in my price range with all the options I wanted quickly and easily. No headaches, no surprises, no pushines Able to help pick out the right car for me in my price range with all the options I wanted quickly and easily. No headaches, no surprises, no pushiness. More
Excellent Ken Karakula was excellent in finding a replacement car for the one we had that was totaled out in a car crash in June 2015. I had bought the totaled Ken Karakula was excellent in finding a replacement car for the one we had that was totaled out in a car crash in June 2015. I had bought the totaled car from Metro Toyota in Oct. or 2014 and had excellent assistance as service. Ken was great in that I spoke to him on Sunday about starting to find a replacement car in the next 6 weeks for the previous one to give him time to find one similar to the 2013 Nissan Pathfinder that I had. He called me Monday morning that they had a 2015 Nissan Pathfinder that had just come in and I said I would be out that afternoon. I bought the car that evening as it was what I was looking for, the kids loved it. The best part was that it was ready for pick up on Wed. which we did. I did not expect to get one that fast but it is one less worry for me about returning to work in a month after the auto accident in June. Ken did a great job for me. Jon Griffith was also very friendly, professional, and helpful with explaining the extended warranty programs and figuring out how I could get the best deal for the funds I had available. He was very friendly and explained everything very well to me. More
My new to me 2012 Sienna I was searching for a 2011-2013 Toyota Sienna with V6 and saw one on line. When I sent an email about the 2012 at Metro. Jordan Simpson got back to I was searching for a 2011-2013 Toyota Sienna with V6 and saw one on line. When I sent an email about the 2012 at Metro. Jordan Simpson got back to me promptly and arranged a test drive for me the next day. He was very nice and knowledgable about the vehicle. Jon Griffith did a wonderful job with the paperwork. Both were very understanding when I needed to take a lengthly business call during the process, so handled the situation to let me stop and take time to handle an important business call. More
Excellent customer service I came to your dealership not for the car, I can buy one anyplace, at any dealership I came for the excellent service, Tedd Shipp gets the job done... I came to your dealership not for the car, I can buy one anyplace, at any dealership I came for the excellent service, Tedd Shipp gets the job done....it's not because of the car I purchased it's how he made me feel when I walked thru the door, thats what made me come back, it's how you make someone feel, he took time with me showing me many cars did not pressure me but was very knowledgeable about all the vehicles I looked at. More
Great experience We worked with Tedd Shipp. Perfect fit for us. No pressure but very knowledgeable and helpful. He listened to us, understood what we were looking for We worked with Tedd Shipp. Perfect fit for us. No pressure but very knowledgeable and helpful. He listened to us, understood what we were looking for in a vehicle, and found us the perfect car. We got a good overall feeling at this dealership. Would recommend it and highly recommend Tedd as well. Also impressed with the guy who did the financial paperwork (Will). We will definitely be returning customers! More
A Total Respect for Customers I drove into Metro Toyota on a Saturday looking to purchase a used Prius as I drive a long distance to work. I stepped out of my car and Ken Karakul I drove into Metro Toyota on a Saturday looking to purchase a used Prius as I drive a long distance to work. I stepped out of my car and Ken Karakula asked me if I needed assistance. Twenty minutes later I was test driving a Prius with my wife. Ken was so accommodating, respectful and knowledgeable able about the Prius that we got all of our questions answered and decided to purchase the car that day. We came in on Monday and Jon Griffith assisted us with the loan process and we were on our way. Ken took care of everything from getting our insurance changed over, to acquiring the new title and even how to get set up with SIRIUSXM Radio . I highly recommend Metro Toyota. Ken will take good care of you. More