MetroWest Hyundai - Service Center

I had some recall service performed. My appointment was easy to make. The work was performed within an hour and their waiting room was well-stocked with everything I needed including free wifi. Everyone I easy to make. The work was performed within an hour and their waiting room was well-stocked with everything I needed including free wifi. Everyone I met was polite and courteous. More

I have been a Hyundai owner for almost 10 years. While I love my Santa Fe, I do NOT love the service at this dealership. Today I brought my car in with a leaking oil gasket, which should be covered under w love my Santa Fe, I do NOT love the service at this dealership. Today I brought my car in with a leaking oil gasket, which should be covered under warranty. Due to many bad service experiences at car dealerships, I have retained my own mechanic for 10 years. I have detailed service records and faithfully change my oil every 5000 miles. My own mechanic let me know that my front cover oil gasket was leaking. I took the car into the dealership the next day and was told that there was oil everywhere and they could not find the source of the leak. Ashley, the receptionist, was very condescending, asking me if I had taken my car to a "side mechanic" and then telling me that my mechanic had caused the damage. As this is a new problem, and there has been no oil dripping underneath the car, I highly doubt her story. She then proceeded to tell me that my mechanic had overfilled the oil and that was what was causing the oil dripping everywhere. Ashley should really learn to keep her story straight. I called my mechanic and he assured me that there was no oil everywhere when he saw it and asked me to bring the car in so he could show me the where the leak was. My husband and I went in to see him, and sure enough, there was an obvious leak in the front cover gasket. I have had trouble with this dealership before over small things, such as not washing the car as promised, not giving me a second key to my new car, etc. Because of proximity, I decided to give Herb Connolly one last shot. I was wrong. I have bought 2 Santa Fe's from this dealership and will not return again. I will go to Mirak Chevy Hyundai where the service is much better and the service people are actually honest. More

My Santa Fe broke down on the way to the super market with my wife and 1year old in the car. I limped into the dealership which is on the way and asked for help. The service department was first rate. Th with my wife and 1year old in the car. I limped into the dealership which is on the way and asked for help. The service department was first rate. They took the car right away and the work was done within two hours, from start to finish the experience was 5 star! More

brought auto in for recall. (air bag). automaker initiated recall. tookme at time requested. did a 15 point evaluation after recall problem fixed,no charge. backup bulb burnt out, had them replac initiated recall. tookme at time requested. did a 15 point evaluation after recall problem fixed,no charge. backup bulb burnt out, had them replace. they are more expensive than used car dealer service and/or service station service waiting area clean. service area(mechancis work area) clean More

I purchased a 2011 Sonata Turbo from this dealership, and immediately experienced something that I have come to learn is a prevalent issue with these cars. They pull to the left at highway speeds. There's a immediately experienced something that I have come to learn is a prevalent issue with these cars. They pull to the left at highway speeds. There's a whole thread on it on the Edmunds site. I brought my car back to remedy the situation, and was told that Hyundai recommended a new front strut with a different pitch. This part was put in, and the service department claimedd it drove straight. While the car drove better, it still drove to the left while driving in the left lane on the highway. There is no major highway near the dealership, so I doubt they actually tested it on a highway. As soon as you let go of the wheel, the car steers to the left. I brought the car back in again, and was told by the service department that the new electronic steering system is sensitive to the road, and that the alignment was within spec. At this point I'm going to further research the lemon law and determine what my options are for returning the car and getting a new one or a refund. More

You'll notice the review previous to this one was also done by me for the sales experience I had at this dealership. That was experience was amazing. At the end of it Doug Connolly let me know that I go done by me for the sales experience I had at this dealership. That was experience was amazing. At the end of it Doug Connolly let me know that I got an amazing deal and that he hoped that I would come to his dealership for warranty and service. I let him know that as long as his service team took as good care of me as his sales team I would gladly come there even though it is an hour out of my way vs another dealer that is 5 minutes out of my way. I've been there for 2 oil changes, 1 warranty repair that succeeded, and twice for a warranty repair that has gone far less than I'd expect. For one of the oil changes and the warranty repair that succeeded everything seemed great. Then the problems started occurring on the 2nd oil change/repair. The problem is my car pulls to the left. This seems to be a common issue with 2011 Sonata's as you can find for yourself by searching for "Sonata Left Pull". I do not fault the dealership for this and hopefully Hyundai comes up with a solution soon. I do fault the dealership for the service I've received trying to get this issue resolved. #1 I brought my car in to try to have the left pull fixed and to get an oil change at the same time. When I came to pick up my car the oil change was not completed and I had to wait to get it done. #2 I had been given a rental car while my car was being worked on. The car was DISGUSTING. I understand that it was winter so some sand and grime is to be expected, but this was so gross I barely wanted to get in the thing. It also had several scratches and a bumper that was loose. No one should be given a car in that condition. #3 The car had almost no gas in it. They say "oh it's supposed to be full, but don't worry you can return it like that". That's fine if you only drive a few miles here or there or if you know when your going to return the car, but if you drive 100 miles a day and don't know when you have to bring the rental back you have to constantly fill the tank to near empty or risk wasting $50 in gas to the rental. #4 They bent my wiper blade cleaning snow off my car before doing the oil change. (although they did fix it when I brought it to their attention and didn't give me a hard time about it) #5 They had my car for over a week and never updated me on what was going on. I didn't get an update until I called them. #6 Since my left pull wasn't resolved by their first attempt at an alignment and a new left front strut I called Brian over 1 week ago to ask what the next step should be with no response. I also sent an email 3 days ago and still no call, no email, nothing. If Hyundai is still working on the issue that's fine, but I should be kept in the loop. I'm not saying I should get a call back in a hour, but a week is unacceptable. I hate that I had such a great sales experience and want to reward that with loyalty for service, but if this keeps up I think that I'll have to try another dealer. To sum up I highly recommend the sales team here, but if you have a problem with the service dept, don't hesitate to call up another Hyundai dealer and explain your issue. In this tough economy I'm sure they would be happy to help. I intend to give the service dept one more chance and will update this review with my results. More

I just thought that someone should know that my experience so far with the Collision Center is going very well for my 2007 Sante Fe AWD GLS. Specifically, they will take the time to make explanat experience so far with the Collision Center is going very well for my 2007 Sante Fe AWD GLS. Specifically, they will take the time to make explanation on the phone call and will keep you informed. This is my first collision repair experience ever and I am glad that I chose Herb Connolly Collision Center. It is a learning curve for me to understand how this process works and Matt’s patience with me has been appreciated. Thank you. More

I gave the rating because of the quality, courteousness and punctuality of the whole service experience. I transferred my service to your dealership from Auburn (Herb Chambers)and find your prices lower an and punctuality of the whole service experience. I transferred my service to your dealership from Auburn (Herb Chambers)and find your prices lower and quality service. I had one of my tires with a bubble in it and it cost $220 for the new Michelin, I called and got info from Brian to contact Michelin and then I asked him to call them and explain the circumstances and was able to get $80.00 back. Now that's service. More

This had to be one of the nicest service experiences I have ever had-- This has got to be the best!-- Everyone was nice and attentive-- very empathetic because i had a lot of work done. Then to pick up th have ever had-- This has got to be the best!-- Everyone was nice and attentive-- very empathetic because i had a lot of work done. Then to pick up the car and have it emaculate-- waht a nice addition to all the service. More