MetroWest Subaru

My new Outback is the second car I purchased from Metrowest Subaru! I saw my 2011 Outback advertised on MetroWest Subaru's website and took the opportunity to upgrade the older Outback that I had be Metrowest Subaru! I saw my 2011 Outback advertised on MetroWest Subaru's website and took the opportunity to upgrade the older Outback that I had been driving. I specifically worked with Michael Petrick (GM) and Marc Soloway (sales) to trade my current car, finance the new car, transfer my XM subscriptions and add the options that I wanted - all resulting in me feeling like a very valued customer. Michael and Marc were so helpful and knowledgeable; they truly went out of their way to make sure I drove off the lot safe and happy - and I did. The dealership was clean and welcoming. The waiting room was very comfortable and I was able to get some work done using their wireless. MetroWest is not the closest dealer to me, by far, but they're my #1 Subaru dealership and the extra miles I travel are definitely worth it. More

Very friendly and honest. No pressure, as in other dealerships. Both the sales person and the sales manager were very solicitous, and they bent over backwards to ensure that we would get the deal we dealerships. Both the sales person and the sales manager were very solicitous, and they bent over backwards to ensure that we would get the deal we wanted. Easy to talk to, comfortable negotiation. We walked out with a car, feeling good about the transaction. More

I have leased two cars from this dealership. The staff is friendly, patient, and attentive. All my questions were answered without judgement. I would not hesitate to continue to business with MetroWest, is friendly, patient, and attentive. All my questions were answered without judgement. I would not hesitate to continue to business with MetroWest, and have recommended it to my friends, family, and associates. Love the Subarus too! More

We purchased a Forester from this dealership after test driving one at a different dealership. We really liked the car but did not like the dealership. We talked to VJ Donnelly and told him what we were l driving one at a different dealership. We really liked the car but did not like the dealership. We talked to VJ Donnelly and told him what we were looking for. He had exactly the car we wanted and we were able to negotiate a lease price that was within our budget. VJ was extremely knowledgeable and very professional during all of our proceedings. The car has proven to be a Godsend during this snowy winter. We have had absolutely no problems with the car. We cannot comment on the service dept because we have not used Metro West for service. All in all, dealing with Metro West and VJ Donnelly has been a very positive experience. More

I have been going to this dealership for many years, and I have purchased two new vehicles from them. Their sales people AND their service people have always been delightful to work with. They have a nice I have purchased two new vehicles from them. Their sales people AND their service people have always been delightful to work with. They have a nice waiting room and are willing to provide a loaner vehicle, for any non-trivial service. They have always been able to fit me in when I have an emergency which requires immediate attention. More

Metrowest was very easy to work with, I live out of state and they went above and beyond to make my purchase of a new car very easy. They took care of all cross state tax and registering for me. They offe and they went above and beyond to make my purchase of a new car very easy. They took care of all cross state tax and registering for me. They offered to pick me up in Boston when i arrived and made it a very easy process. VJ Donnelly was the sales manager that I worked with, between him and his team I had very little to do but show up and buy the car. I would highly recomend them to anyone looking to buy a car. More

That was the best car buying experience in my life. I used Costco program. The price was great. Jeff Ricard helped me thru the whole process. He explain me the difference b/w Subaru models, pointed on used Costco program. The price was great. Jeff Ricard helped me thru the whole process. He explain me the difference b/w Subaru models, pointed on advantages/disadvantages of car colors, answered all my technical questions, set up wireless connection in my new car. He was very professional and friendly. No pushing or idle talk. Thank you! More

We have purchased or leased four Subaru Outbacks from MetroWest over the last eight years. The reception by the sales person was pleasant, timely and courteous. The entire transaction was handled very MetroWest over the last eight years. The reception by the sales person was pleasant, timely and courteous. The entire transaction was handled very professionally without the usually purchasing frustrations. When I would bring the vehicle in for service, the service tech was friendly, service was done timely and accurately. If the vehicle was going to be tied up for several hours, a loaner was provided at no charge. The dealership is well run offering competitive pricing as in all of my transactions, I obtained prices from at least one other dealer. In fact, on the last purchase this past August, 2010, I needed to make alterations to delivery time and another item and emailed Mark after 10:30 PM. To my surprise, he responded within fifteen minutes with the answers. I have waited up to three days for email responses from other dealers. M. Alessandri More

Michael Petrick was demeaning and reprehensible. He is incapable of listening in an empathetic manner. He will berate you and argue with you without listening or trying to understand. This dealership is g incapable of listening in an empathetic manner. He will berate you and argue with you without listening or trying to understand. This dealership is going to suffer as long as he is there. He should not be in the car business, or should he? The sales person that I dealt with even tried to do everything possible to help me but to no avail. Michael treated me as if I was dirt, referring to me as "you people" and telling me to "take a nap". I was not sruprised to find out that he has quite a reputation in the industry in the Boston suburbs. And all of this for a $300 mirror that he promised me with my new car purchase... Some people just don't get it... the customer matters... More

ZERO stars!! Go here under no circumstances. I am ZERO stars!! Go here under no circumstances. I am extremely UNSATISFIED with the service provided by Metrowest Subaru. I love my Subaru, and h ZERO stars!! Go here under no circumstances. I am extremely UNSATISFIED with the service provided by Metrowest Subaru. I love my Subaru, and have had great experiences with past Subaru dealerships in the past- this dealership disgraces the good name of Subi's everywhere. I am long winded so for the summary: - Reason for visit: Service related. - They are liars and rip you off - Did not test drive my car before giving it back to me - Returned my "fixed" car in unsafe conditions - Even after I returned it to them to "re-fix" it they returned it to me sounding terrible and it completely broke down due to their negligence 1 month later. - Overall I paid them $4,000, and now my once very nicely running car, is un-driveable I broke down after class and had my 96' Subaru Outbacker at the end of August due to a severe transmission leak, as it was the closest dealership, and I have had good experience at other Subaru Dealerships in the past. It took them several days to even look at my car. Diagnosis: punctured transmission. I was told it would cost $3,500 to replace my transmission, or I could use the car for a trade in. I shopped around for other cars, but was disappointed by the selection. So, I decided to replace the transmission. I was told the car should be fixed by the end of September, or worst case scenario, the first week of October. Since I am under 25 years old, I was not able to get a rental car, very inconvenient. They called me in early October and told me the car was ready, and I could come pick it up. As soon as I pulled out of the parking lot, the car was shaking, and making some very bad noises. Also, the speedometer was acting erratically. I took the first U-turn back to the Subaru Dealer and informed them something was wrong. I was told NO ONE had test driven it before they returned it to me, which seems absolutely ridiculous. Also, since they had not test driven it when I first brought it in, they said they had no idea what the car's baseline had been. Again, I had to be picked up from the dealership as I could not rent a car. They then took about another week to get back to me, and informed me that there were many things wrong with my car, including the driveshaft and back differential. Mike told me I was in a bad situation and should have never fixed my car. Great time to tell me. He said my only option was to spend another $3000 to get the additional damage fixed. He kept insuring me there was no way they could have possibly known these items were damaged without test driving the car. After talking to some mechanics- It turns out that the drive shaft and rear differential are all connected to the transmission- thus, when they replaced the transmission they clearly should have seen the damage. I finally picked up my car ~ 2 weeks later. It still sounded and drove terribly, including with steering problems. I sent an email saying basically all of this to the store manager and received a reply email from Michael Sheehy (service manager) and he asked how often I had the steering issues, I replied back almost all of the time, especially when accelerating or when its wet out. I Never got a response back - apparently allowing a rogue car is not a concern of his. They insisted it wad drive-able - despite my comments of feeling unsafe. 1 month later, my car made some HORRIBLE bumping / grinding noises as if something important was falling off of the bottom and dragging along the road. Of course, this had to happen on the highway. I pulled over and called AAA. I was towed to another service station, who quickly diagnosed my cars issues and stated that it appeared Metrowest did a "Half Job", and "completely ripped [me] off" I hope to NEVER go back to Metrowest Subraru, unless if is finally for some repayment for my time/ money/ frustration. More