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MetroWest Subaru - Service Center

Natick, MA

3.9
37 Reviews

37 Reviews of MetroWest Subaru - Service Center

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July 31, 2023

I thought the service on my recent appointment was outstanding. I was kept abreast of the problem I was having with my Subaru Forrester and the best part was the pick-up and drop off of my car. More

by s.g.thompson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sang Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 06, 2023

Mike Buono - The Service Advisor You deserve zero stars. I’m taking time to write this review. Since I interacted just with Mr Buono for getting service advice for my vehicle this review/credits sh More

by 0526gaut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Buono
March 21, 2023

The staff at Metrowest Subaru are extremely professional and will always accommodate your needs. Purchased my 2015 Subaru Forester from Metrowest Subaru and I would highly Recommend them. More

by tmamacos05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Hanenberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
VJ Donnelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ricard
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2023

Fantastic! Great service, very accommodating and quick. i really appreciate the hours they have at this dealership More

by dheffernan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sang Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Do
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 27, 2023

Yesterday I brought my Subaru in for an oil change and to have them change the bulb on my drivers side rear. When I pulled out onto RT 9, I put on the directional to change lanes and it didn't work. I called More

by unhappy customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sang Nguyen
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 11, 2022

Very great and knowledge tech. Sang took the time to listen to my concerns, go over options with me, and fixed my car in a timely manner without breaking the bank. I truly apprecia More

by MrsVN
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sang Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 15, 2021

I recently went in for a 60,000 miles service, very expensive, After this service which includes spark plugs, I found I had two new issues. The car now hesitates at idle and low speed and an A/C drain More

by mahan97
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sang Nguyen
3.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2021

Sales department is great, but their service department is lousy at best. Recently had to reach out to my sales partner that I purchased my car from last April to get ahold of the service department. My More

by srodriguezcabral
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Buono
January 04, 2020

Great customer service everytime Had issue with 2018 outback failed to start on couple of occasions had to jump start called service department and made appointment to bring in for b More

by pathfinderpaull
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
VJ Donnelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Mayer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Penny Merritt, Kerry bontos, & Steven rivera
December 05, 2019

Epic Fail (service center) This was my first (and last) visit to MetroWest Subaru. I thought I’d give them a try because I liked the convenience of their extended service center More

by Blue Lobster
Customer Service
Recommend Dealer
No
Employees Worked With
service team
Dec 22, 2019 -

MetroWest Subaru responded

Thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out to General Manager, VJ Donnelly, at (508)-315-5151 and we will work with you personally in rectifying the issues you experienced.