Metropolitan Ford

Ford service John your service dept. manager got the difficult job solved. Kudos too him!!! Was apprehensive about having the job done right the first time. John t John your service dept. manager got the difficult job solved. Kudos too him!!! Was apprehensive about having the job done right the first time. John took me to a technician named Tom, we discussed the issue, came up with a solution and fixed the rear clutch pack by only changing the fluid and adding double the amount of special additive manufacturer recommended. Last time I had to pay $1800.00 for a new clutch pack!!!! More

Excellent Experience Got to credit Julian Johnson at Metropolitan Ford for making my new truck shopping experience amazing. He did everything I asked and more in finding m Got to credit Julian Johnson at Metropolitan Ford for making my new truck shopping experience amazing. He did everything I asked and more in finding me a fantastic truck for my needs. Nothing more, nothing less. No pressure. Just excellent service. There needs to be more folks at Ford like Julian. He is AWESOME. Hint: Request him when looking for a Ford Vehicle at Metropolitan Ford. More

They do a good job on service need to do billing better! I came in for an oil change service manager said he would do the service with ten dollars off they do good service, but when I got home later the bill I came in for an oil change service manager said he would do the service with ten dollars off they do good service, but when I got home later the bill was missing the ten dollars off so I had to call and get a refund. I don’t know who made the mistake the service or billing department but if you tell a customer that has purchased his last two vehicles from you r dealership and brings his vehicles in to your service department you should try and take care of your loyal customers. More

The Works I used the Quick Lane for an oil change, tire rotation, etc. The service was great. I was in and out in less than an hour. Great experience. I used the Quick Lane for an oil change, tire rotation, etc. The service was great. I was in and out in less than an hour. Great experience. More

Oil Change Nice to be able to drop in a d get an oil change. I travel a lot and hard to schedule an appointment so the quick serve lane is very important to me. Nice to be able to drop in a d get an oil change. I travel a lot and hard to schedule an appointment so the quick serve lane is very important to me. More

transmission leak Todd Rutherford and John Gorence were extremely helpful with my car concerns. I had a concern about my transmission fluid and was originally told it Todd Rutherford and John Gorence were extremely helpful with my car concerns. I had a concern about my transmission fluid and was originally told it would be a week before they would look at my car, but they ended up squeezing me in. They went above and beyond. Lee Ducharme More

Sick SUV Arrived in Eden Prairie from SC with a sick Mercury SUV and was leaving for Norway in 2 days. Todd Rutherford took me in without an appointment, diag Arrived in Eden Prairie from SC with a sick Mercury SUV and was leaving for Norway in 2 days. Todd Rutherford took me in without an appointment, diagnosed the problem & called with a resolution & cost. I approved it & left for Norway knowing the car was in good hands. More

Quick oil change, with tire rotation, and new wipers I came in for an oil change, had a coupon for free tire rotation and new wipers. Was pleased that all the fluids were checked and filled. Fairly quick I came in for an oil change, had a coupon for free tire rotation and new wipers. Was pleased that all the fluids were checked and filled. Fairly quick job, was given hour estimate but it was all done within 45 mins. Only negative was that Tom forgot to remove the plastic on one of the new wipers and I was mid drive when I used them and realized plastic is still there. No big deal, as removal is easy, but it shows that work was not double checked. More

Outstanding Service Manager: Todd Todd clearly understood my needs, what needed to happen with my car to ensure my satisfaction and got it done! I am so impressed with Todd’s service t Todd clearly understood my needs, what needed to happen with my car to ensure my satisfaction and got it done! I am so impressed with Todd’s service that I would recommend him and Metro Ford to all! More

Go ford Best car buying experience ever. Coming to buy another one. Salesman showed / explained all options on the truck. He gave us the best deal possible & Best car buying experience ever. Coming to buy another one. Salesman showed / explained all options on the truck. He gave us the best deal possible & delivered in a timely manner More