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Metropolitan Ford

4.8

630 Lifetime Reviews

12477 Plaza Dr, Eden Prairie, Minnesota 55344
Call (952) 943-9000

630 Reviews of Metropolitan Ford

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October 10, 2018

"Oil change"

- 004jensen

Super fast oil change! Friendly service staff. Great pricing and attention to details. Topped off all fluids, checked for leaks and checked tire pressure, too.

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Recommend Dealer
Yes
Employees Worked With
JERRY CHAPMAN
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Pat Wells
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Faissal Bouanane
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Julie Hanson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 10, 2018

"Oil change & tire rotation"

- Dog Lover

Came through the "Quick Lane" and promptly greeted by Faissal Bouanane and got me registered etc. I was in and out of there n 30 minutes and they did a very through job! I cannot recommend this service more. Do not waste your time anywhere else, come here!!! Thank you for the on-going excellent customer service Metropolitan Ford!

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Recommend Dealer
Yes
Employees Worked With
MIKE JONES
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Faissal Bouanane
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 10, 2018

"New tires"

- Kris9

My salesman Tony, worked with the service manager Chad, and put a new set of tires on my new Ford Explorer. The ones that came on the vehicle when I purchased it 16 months ago were going bald! Chad did a great job of calling the manufacturer and working to get me in a set a tires that I liked.

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Recommend Dealer
Yes
Employees Worked With
TONY REYES
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Chad Hird
October 10, 2018

"Safety recall handled in a professional and timely manner"

- PATSCHNEIDER

My recall appointment was easy to schedule by phone. The appointment itself was completed within the estimated timeframe and I was notified promptly. All major systems and fluids were checked as an extra precaution to make sure that I could drive away safely.

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Recommend Dealer
Yes
Employees Worked With
Brian Burt, Shawn Blac...
October 10, 2018

"Very fair replacement of Michelin tires!"

- RGMAG

I had to replace my Michelin tires after only 21,000 miles due to excessive tread wear. The service manager at Metropolitan Ford did a good job getting Michelin to cover 60% of the cost. Good to work work.

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Recommend Dealer
Yes
Employees Worked With
Service Manager.
October 10, 2018

"Window repair"

- BOBANDLIL

Todd Rutherford went the extra mile to insure repair completed during busy timeframe with repair parts being delayed. Insured repair completed on time as scheduled.

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Recommend Dealer
Yes
Employees Worked With
Todd Rutherford
October 09, 2018

"Great service"

- nathan_winter

Chad did a wonderful and thorough job. Quick and hassle free. I will continue to go back. What is Chad not in the list below??

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Recommend Dealer
Yes
Employees Worked With
Chad
October 09, 2018

"Metro experience "

- L_ENNEY

Service has always been great at this dealership. Todd was professional and called me to update. I appreciated that. I’m pleased each time I bring my car here for service

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Recommend Dealer
Yes
Employees Worked With
Todd
October 09, 2018

"bought new battery"

- metroford

Yesterday service very good, service rep explained battery options and warranty thoroughly. A month ago i was confused and thought your battery only had 3 year warranty. You need an info sheet on your batteries so warranty is more clear.

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Recommend Dealer
Yes
Employees Worked With
Fellow worked 10/8/2018 morning helped me.
October 09, 2018

"Engine replaced "

- Jpurdy

Great people with awesome customer service. They took care of our problem efficiently and fast. I have gotten all of my vehicles sold and serviced at this dealership. Top to bottom, they are the best.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
JERRY CHAPMAN
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
TOM EHA
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Eric Bjorgaard
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mike Nelson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Jess
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