I purchased a car at the end of August and was advised to purchase the extended warranty plan. Michael Martinez went over the cost of repairs if a headlight went out and a series of scenarios. I was told that if I purchased it, that it would bring the value of the car up and could be transferred to the new seller, or I could ask for a refund and it would be prorated from the date I bought the car. I opted to get this warranty and paid 3K. I normally never buy an extra warranty, but felt compelled to do so after his many scenarios were given to me. A few days went by and I felt that something wasn’t right and called the Lincoln extended warranty number online. I found out that what I purchased was through them to begin with as they already had my name, car and all information in the database. They informed me that the policy was only $2200 not the 3K Metropolitan had charged me. I was also informed I could cancel the policy with Metro and buy it directly through them. I immediately called Metro and requested a cancellation and explained my reasons. I was told they would get back to me as the policy was 3K and they didn’t know why I was quoted $2200 on the phone. Metro called me back and asked that I not cancel the policy and in turn they would refund my $800 with no real reason why.
Fast forward to a little over a month later I opted to sell the car as I found out that I had a new grandbaby coming and he has Downs Syndrome. Since I am an RN and work in the NICU, I know that the potential for oxygen tanks and other equipment might be needed and my car simply would not be big enough. I immediately bought a bigger car knowing that premature birth is a factor with DS. I called and cancelled the warranty that I had purchased a month prior for $2200 and was told a refund check (prorated) would be coming within 6-8 weeks. Imagine my surprise when a refund check came within a week for $1200 with $1000 missing. I called and spoke to Michael who informed me that the proration was from the first date the car was in service from the original purchaser, not when I purchased it. I disagreed with him and told him that was NOT what he told me when I bought the car. In fact, one of the selling points he presented to me for the purchase of this was that if I sold the car, I could potentially get most of my money I paid for it since it was prorated. I felt that the entire way this was handled was in appropriate and felt like they were taking advantage of me. He then proceeded to tell me that Metropolitan Ford was for profit and that he was willing to bet who I worked for was for profit as well. I told him I was a RN and then immediately started attacking my profession saying all hospitals are for profit and laughed. I was totally appalled and informed him that his behavior was totally unprofessional and uncalled for. I am still in shock over such unprofessional behavior and personal attack on my profession.