Metropolitan Ford

I purchased a vehicle from this dealership on January 13, 2021. I paid cash for the vehicle. On January 25th I had the vehicle looked over by my local mechanic with whom I've been doing business for 10+ yea 2021. I paid cash for the vehicle. On January 25th I had the vehicle looked over by my local mechanic with whom I've been doing business for 10+ years. They brought several major problems to my attention and advised me that a few of the problems they found would likely cost $2500-$3000 to fix because the transmission and transfer case would need to be removed and then reinstalled. All told they quoted me over $4000 to fix everything that needed attention. This vehicle was purchased from the dealer at a price well over book value and I foolishly assumed it had been inspected and major issues would have been addressed. On January 28th I contacted Mike Nelson, the used car manager via email and explained the situation to him. I requested to bring the vehicle back for a partial refund. At the time I had owned the vehicle for just over two weeks and had put fewer than 400 miles on it. It was in the exact condition it was in when I purchased it. I had even installed brand new wiper blades all around and purchased matching Weathertech mats so it was arguably in better condition than when I bought it. Despite being more than reasonable in asking to return the vehicle and be refunded the the amount I paid less the $500 deposit I had initially put down on it, I was told by both Mike Nelson (used car manager) and Eric Bjorgaard (general manager) that there was no scenario in which they would allow me to return the vehicle for any kind of refund. They offered to "trade me out of the vehicle" if I wanted to buy something else from them. They also offered to give me a second opinion on what my mechanic told me. At the end of the day they continued to hide behind their "no return policy" and only offered solutions that ensured my money stayed in their pocket and/or solutions that put MORE of my money in their pocket. This is a prime example of the "slimy, greasy, smoking in the manager's office old school car business" way of doing things. Most dealerships go the extra mile to ensure their customers have a positive experience at their store so they will come back again and again. This place just wants your cash and once they have it you're not getting it back, period. If this was the last dealership on earth they wouldn't get another dime of my money. More

I purchased this vehicle all the way from Virginia. It was by far the best deal I could find with so many great options included. I felt that it was risky to not show up in person and see the car for myse was by far the best deal I could find with so many great options included. I felt that it was risky to not show up in person and see the car for myself, however my salesman, Mike Jones, had provided a smooth, trustworthy experience. No BS, no making up information, straight to the point, and available when needed. He helped me achieve the budget I needed, and when the car arrived it was in perfect condition. No extra added on fees or surprises. I will have no problem shipping cars from this dealership in the future, over any local dealership. Thank you! More

Complete garbage. We were NEVER told they do not do inspections on vehicles over 75,000 miles because they're sold "as is" instead. We were just told this over the phone by the sales manager, when we c inspections on vehicles over 75,000 miles because they're sold "as is" instead. We were just told this over the phone by the sales manager, when we called to get some sort of an explanation on how they could've possibly missed this $6,000 fix. "$13,000 was a good price" But was it?! When the transmission needs to be replaced (service manager at another dealership did a full inspection for us) states the transmission fluid is full of metal shavings and looks to have never been replaced", front struts are locked up, rear shocks won't stop bouncing and it needs new tires (we could see it needed new tires) But hey, they install this super cool blinking brake light that alerts others when you tap on the brakes. When you're signing the paperwork, there it is, you're paying for that awesome $299 blinking light feature which made us think that came with the vehicle at no extra charge. I have never EVER been deceived like this and they legit do not care. It was "our responsibility to get the vehicle inspected, not theirs" As a mother of 3 children, I was looking for a safe, and reliable vehicle for our family. Had I known what I know now, I would have taken my business elsewhere. As a new father, you would think Mike Jones would have recommended the best vehicle for us, but instead, he sold us a money pit. And no, we were never offered any kind of warranty or anything on the 2011 Buick Enclave we purchased. Less then 3 months of owning it...how sad, especially during this pandemic when people are barely scraping by. You took advantage of us. And people deserve to know what kind of business is being ran. More

Dean has been a great help making a purchase during the virus. He made the process very easy. He is very professional and courteous. We certainly recommend purchasing a vehicle from him. virus. He made the process very easy. He is very professional and courteous. We certainly recommend purchasing a vehicle from him. More

I purchased a new explorer for my wife from you when I traded in my paid off truck. Make a long story short, I got in home on Friday and over the weekend I found a lot of fish eyes in the paint. Have ze traded in my paid off truck. Make a long story short, I got in home on Friday and over the weekend I found a lot of fish eyes in the paint. Have zero clue as how that could happen in such a factory controlled environment painted by a robot, but it did. So many that it really needed to get sanded and painted to get rid of them. I couldn't stomach that after paying $36,800 or so plus tax. So, we had to look for another one on the lot. Had to be the red and no other color period for the wife. Oh look, we found another one -less rebates and no power lift gate. I left there paying more money for less of an explorer. See the thing is, I normally never back down from anything or anyone and I should have just taken my trade back and started over somewhere else since your team would not make it right. At the minimum I should have left even to even, but NO. I am more pissed off at my self them anyone because I have never let something like this happen to me before and haven't since, on anything, ever and it wont happen again. I'm such a dumb xxx. I don't even want to go into sales rep main concern was getting a perfect score. Does that equate to cash I assume? More

Good experience - in an out in one afternoon. Good selection, helpful staff, overall a solid experience. Metro Ford will be on our list for our next car. selection, helpful staff, overall a solid experience. Metro Ford will be on our list for our next car. More

Best car buying experience ive ever had. Mike Jones and Michael Martinez were excellent. Informative and helpfull but even more importantly the were just cool guys. I couldnt have asked for anything better Michael Martinez were excellent. Informative and helpfull but even more importantly the were just cool guys. I couldnt have asked for anything better More

This was my first time working with Metropolitan Ford. I worked with Dan Beckman, and at times with Roger and Mike. I'll say they were good 'no BS' guys to work with (which is important to me, I have a low worked with Dan Beckman, and at times with Roger and Mike. I'll say they were good 'no BS' guys to work with (which is important to me, I have a low tolerance for the 'run around')! They had a truck I was interested in, I had a nice low mileage trade in, and we efficiently made a deal! We have a few follow up items to work through, but I have total confidence things will continue to go smoothly! I'd previously been pretty loyal to two other dealers, but in these crazy times where inventory is scarce I found that Metropolitan Ford literally had the only truck in the state I was interested in. I'm glad to say I enjoyed working them; they were all great- Dan, Roger, and Mike. They were good guys to work with, no 'BS', to the point, fair and reasonable. The next time I'm in the market they are definitely on my preferred list of people (and dealers) to work with. I don't know other peoples situation when buying a vehicle, but if you're into clear communication and fair deals- These guys are worth talking with! Now a note the dealer may not like! Approach ever deal ready to walk away. With that approach you won't get caught up working with the wrong people / dealership! Remember, Ford makes 100,000's of vehicles per year, and you can choose who you work with. More

Friendly, well maintained, knowledgeable. Worked with me to get into the car I wanted at a payment I could afford. Need five more words yo to get into the car I wanted at a payment I could afford. Need five more words yo More

Bought a used inspected truck for approximately $25,000. Truck died on the way home they made me trade it on something else. HUGE$$$$ Loss Truck died on the way home they made me trade it on something else. HUGE$$$$ Loss More