Metropolitan Ford - Service Center

good job did everything that was asked. Explained the status of brakes, battery, tires and windshield wipers. Recommended a few things coming up. The only plac did everything that was asked. Explained the status of brakes, battery, tires and windshield wipers. Recommended a few things coming up. The only place I go. More

I trust this service department I called in the morning for a few minor issues with my Ford Freestar and they said come right in. One thing I like about working with Todd in service I called in the morning for a few minor issues with my Ford Freestar and they said come right in. One thing I like about working with Todd in service is that he gives me good information about the problems so that I can make a decision whether to move forward with any work. I trust this service and have used them for years. I bought my last two cars here. My problem is with Ford's decision to discontinue the FreeStar line of vehicles. I'm waiting Ford. Toyota is starting to look good. I will miss Metropolitan Ford's service department if I am forced to switch brands. Thanks Todd for your good care. More

Made a good experience out of bad situation We had our son's 202 Explorer in for service due to dead battery. It was thought that the issue was a door switch that allowed the dome lights to stay We had our son's 202 Explorer in for service due to dead battery. It was thought that the issue was a door switch that allowed the dome lights to stay on when locked. The switch was replaced and the battery charged. We took the vehicle home and the next morning the battery was dead again. I was at work and my wife was out of town, so I called the dealership and said they needed to pick the vehicle up and fix it. They towed it to the dealership and kept overnight to ensure they found the issue. They replaced the battery, which we paid for however the dealership covered the towing and additional diagnostics. Overall I have been satisfied with this dealership over the past 6 years or so. More

Great experience Easy to make an appointment online for routine maintenance. After a brief inspection my techinician said it would take two hours. It took exactly tw Easy to make an appointment online for routine maintenance. After a brief inspection my techinician said it would take two hours. It took exactly two hours while I waited in a comfortable waiting area with free coffee and wifi. My technician explained all that was done and I was on my way. Thank you! More

Awesome There are not enough positive words i can use to describe my experience with Metro Ford Eden Prairie. I bought my car from them 2 years ago and every There are not enough positive words i can use to describe my experience with Metro Ford Eden Prairie. I bought my car from them 2 years ago and every single step has been awesome. I am one of those pain in the rear person and i have never once felt degraded or like i'm causing them issues. I absolutely love this dealership (and my car) and would recommend them to everyone and anyone who is looking to buy a car. More

Quick Service Lane Drove My Ford Edge To The Quick Service Lane.Was Promptly Greeted. Told The Service Representative WHat I Needed,He Looked Up My Service Record And Drove My Ford Edge To The Quick Service Lane.Was Promptly Greeted. Told The Service Representative WHat I Needed,He Looked Up My Service Record And Confirmed An Oil Change And filter Grease And Tire Rotation Were In Order.Also During Their Inspection They Found That My Air Cleaner Needed To Be Replaced.I was out Of There In About 50 Minutes. Over All It Was A Very Pleasant Experience. More

Great communicators The QuikLane was very busy, but the staff took time to explain any potential delays and keep me updated as the work was being performed. The QuikLane was very busy, but the staff took time to explain any potential delays and keep me updated as the work was being performed. More

The Eden Prairie Dealership has a friendly service department personnel, as well as the cashier. I bring my car here all the time for service. Keep up the great work. :-) department personnel, as well as the cashier. I bring my car here all the time for service. Keep up the great work. :-) More

Everyone at Metropolitan Ford is friendly and attentive. Starting with our salesman John Rainville, whom I have purchased six vehicles from, and all the way through to every person in the Service Dept. you Starting with our salesman John Rainville, whom I have purchased six vehicles from, and all the way through to every person in the Service Dept. you getting the strong feeling of their personal attention. Great dealership! T Ernst More

No problems, quick service, friendly and efficient. I appreciated the recommendations for future service that were given. The price was fair and reasonable compared to others. appreciated the recommendations for future service that were given. The price was fair and reasonable compared to others. More