Metropolitan Ford - Service Center

missing problem This car has had a missing problem since it had about 8000 miles on it. It has been in the shop while still missing and the trouble light is on for t This car has had a missing problem since it had about 8000 miles on it. It has been in the shop while still missing and the trouble light is on for this at least five times that I can document plus several other times to check the codes and these were not documented because there were no codes found so they said "there was nothing they could fix because of the lack of codes". They keep telling me to bring it in when it is still missing and the trouble light is on............which is difficult because they are closed at times this happens of I am out of town, The shop did a "repair" once for something unrelated thinking this would solve the problem and the writer said he was not sure it fixed the problem and to bring it back if it happened again.............those comments are not in any of the records............ More

Oil change It took about two hours, that would be the only downfall. The price was great! The people who work there are friendly. I would recommend this place. It took about two hours, that would be the only downfall. The price was great! The people who work there are friendly. I would recommend this place. More

Fantastic Got new front brakes and rotors. Was completed right and quickly. Fantastic service!! Team was great, lounge was clean and comfortable. I will be Got new front brakes and rotors. Was completed right and quickly. Fantastic service!! Team was great, lounge was clean and comfortable. I will be coming back More

Service started but wasn’t asked. It was brought to my attention that I need a new Cab filter. Asked what that was for and wanted to see where it was located. To my surprise it was tak It was brought to my attention that I need a new Cab filter. Asked what that was for and wanted to see where it was located. To my surprise it was taken out. My comment was oh, you started it. How much is this? He said they would wave my oil change ( note it was a fre one already), and my tire rotation. Personally don’t appreciate with being started prior to asking. Don’t care if it’s part of the mileage maintenance check. Facts are if I would’ve said no. It’s about upselling. I really wish I could just come into Metropolitan Ford and do a survey with no comments. More

Quick Lane Service on 9.28.18 Excellent rating for professional service by Chad Hird regarding Ford Escape care services. Identified what needed to occur, timeline and future servi Excellent rating for professional service by Chad Hird regarding Ford Escape care services. Identified what needed to occur, timeline and future services. Also pointed out a recall that I should address. More

Service Excellent customer service from Todd Rutherford. I am a long time customer and will continue to buy from Metropolitan Ford as well as seek service the Excellent customer service from Todd Rutherford. I am a long time customer and will continue to buy from Metropolitan Ford as well as seek service there. Thank you. More

Service for Recall Quick service, friendly staff. Easy in and out with no problems whatsoever. Took less time than I anticipated. Process of booking appointment was e Quick service, friendly staff. Easy in and out with no problems whatsoever. Took less time than I anticipated. Process of booking appointment was easy and they were quick to get my on the schedule. More

Great Service Very thorough, precise, and told me exactly cost + (-$100) in house coupon very cool. my car was ready at the time they said it would be. Very happy w Very thorough, precise, and told me exactly cost + (-$100) in house coupon very cool. my car was ready at the time they said it would be. Very happy with the service and work done on my vehicle. More

Emergency Tire Replacement Faissal was awesome I pulled in talking with Wheels fleet services and he dropped everything to let me know I would be taken care of. He was fast and Faissal was awesome I pulled in talking with Wheels fleet services and he dropped everything to let me know I would be taken care of. He was fast and courteous and got me approved for a new tire very quickly and got me on the road within an hour. It was a great experience. More

Great service experience every time! Zero pressure, super friendly and helpful. Always do great work on my car and I have always had a great experience! Chad Hird is great to work with!! Zero pressure, super friendly and helpful. Always do great work on my car and I have always had a great experience! Chad Hird is great to work with!! More