Metropolitan Ford - Service Center

Thanks Mike and John Mike and John got my wife’s Escape in when the check engine light came on, Diagnosed and fixed in one day! Can’t beat that service. Mike and John got my wife’s Escape in when the check engine light came on, Diagnosed and fixed in one day! Can’t beat that service. More

Efficient and Effective The service work on my Raptor was completed ahead of schedule. The service advisor did a great job communicating and the cashier was friendly and eff The service work on my Raptor was completed ahead of schedule. The service advisor did a great job communicating and the cashier was friendly and efficient. Every one I have worked with at this dealership starting with Mike Jones when I first purchased my two Raptors has been solution oriented and fun to work with. Thank you! Brian Dunn More

Small nail Slow leak I was having an issue with a tire loosing air. I just stopped in and they jumped on it right away. To find that I had a small nail in my tire. They fi I was having an issue with a tire loosing air. I just stopped in and they jumped on it right away. To find that I had a small nail in my tire. They fixed it and I was on my way. Took a little while but everyone was very nice More

They do a good job on service need to do billing better! I came in for an oil change service manager said he would do the service with ten dollars off they do good service, but when I got home later the bill I came in for an oil change service manager said he would do the service with ten dollars off they do good service, but when I got home later the bill was missing the ten dollars off so I had to call and get a refund. I don’t know who made the mistake the service or billing department but if you tell a customer that has purchased his last two vehicles from you r dealership and brings his vehicles in to your service department you should try and take care of your loyal customers. More

The Works I used the Quick Lane for an oil change, tire rotation, etc. The service was great. I was in and out in less than an hour. Great experience. I used the Quick Lane for an oil change, tire rotation, etc. The service was great. I was in and out in less than an hour. Great experience. More

Oil Change Nice to be able to drop in a d get an oil change. I travel a lot and hard to schedule an appointment so the quick serve lane is very important to me. Nice to be able to drop in a d get an oil change. I travel a lot and hard to schedule an appointment so the quick serve lane is very important to me. More

transmission leak Todd Rutherford and John Gorence were extremely helpful with my car concerns. I had a concern about my transmission fluid and was originally told it Todd Rutherford and John Gorence were extremely helpful with my car concerns. I had a concern about my transmission fluid and was originally told it would be a week before they would look at my car, but they ended up squeezing me in. They went above and beyond. Lee Ducharme More

Sick SUV Arrived in Eden Prairie from SC with a sick Mercury SUV and was leaving for Norway in 2 days. Todd Rutherford took me in without an appointment, diag Arrived in Eden Prairie from SC with a sick Mercury SUV and was leaving for Norway in 2 days. Todd Rutherford took me in without an appointment, diagnosed the problem & called with a resolution & cost. I approved it & left for Norway knowing the car was in good hands. More

Quick oil change, with tire rotation, and new wipers I came in for an oil change, had a coupon for free tire rotation and new wipers. Was pleased that all the fluids were checked and filled. Fairly quick I came in for an oil change, had a coupon for free tire rotation and new wipers. Was pleased that all the fluids were checked and filled. Fairly quick job, was given hour estimate but it was all done within 45 mins. Only negative was that Tom forgot to remove the plastic on one of the new wipers and I was mid drive when I used them and realized plastic is still there. No big deal, as removal is easy, but it shows that work was not double checked. More

Outstanding Service Manager: Todd Todd clearly understood my needs, what needed to happen with my car to ensure my satisfaction and got it done! I am so impressed with Todd’s service t Todd clearly understood my needs, what needed to happen with my car to ensure my satisfaction and got it done! I am so impressed with Todd’s service that I would recommend him and Metro Ford to all! More