Metropolitan Ford - Service Center

Best in Class Pleasant, friendly and easy to work with, best Ford service department I'd worked with. I am a member of their Owner Advantage Rewards program, wh Pleasant, friendly and easy to work with, best Ford service department I'd worked with. I am a member of their Owner Advantage Rewards program, where you earn awards as their way of thanking you for your business (from the program description). Total price for my 10,000 mile service with my service rewards balance deducted -- 50 CENTS. More

Failed to disappoint Metropolitan Ford did it again. They have agained failed to disappoint another hard to please customer. I provide plenty of ample opportunities and ye Metropolitan Ford did it again. They have agained failed to disappoint another hard to please customer. I provide plenty of ample opportunities and yet they call to provide pricing, diagnostic details, remain courteous and the suttle van service is even on time. The final straw had to be the free donuts provided in the Quick Lane waiting room. More

Corrected Alignment Issue Todd Rutherford assisted in getting my alignment back into spec after it was originally done and never put into spec. He was absolutely fantastic t Todd Rutherford assisted in getting my alignment back into spec after it was originally done and never put into spec. He was absolutely fantastic to work with and I would recommend him to anyone! More

Great service department! I was in for warranty work. Service was excellent. Jess took all the pictures sent them in and got back to me within a day to schedule my appointment I was in for warranty work. Service was excellent. Jess took all the pictures sent them in and got back to me within a day to schedule my appointment. The appointment was very smooth and done in a timely manner. More

Great service, experience and very satisfied person I worked Great service and nice facility, great coffee! I would recommend this dealership, I like the express lanes and not having to make an appointment, con Great service and nice facility, great coffee! I would recommend this dealership, I like the express lanes and not having to make an appointment, convenient. More

Quick and easy oil change Really positive experience. Didn't have to wait at all to turn my car in. Price was good, and service only took about 25 min. No complaints at all. Really positive experience. Didn't have to wait at all to turn my car in. Price was good, and service only took about 25 min. No complaints at all. More

new tires The price I was quoted for my tires was very reasonable. I was able to use a rebate to bring the price down even more. They mentioned that I had rewa The price I was quoted for my tires was very reasonable. I was able to use a rebate to bring the price down even more. They mentioned that I had rewards points available and a free oil change too. They were very professional and courteous. More

The Works This is a great dealership. I’ve been a loyal customer for long time and have purchased three Fords along the way. From sales to service, I recommen This is a great dealership. I’ve been a loyal customer for long time and have purchased three Fords along the way. From sales to service, I recommend Metropolitan Ford. More

Always an on time friendly experience. No matter if it's a quick lane oil change or a problem to diagnose everyone on the team works toward a resolution. The shuttle is a plus helping you No matter if it's a quick lane oil change or a problem to diagnose everyone on the team works toward a resolution. The shuttle is a plus helping you get on with your day. My team leader Todd was excellent to keep me in the loop as to the diagnosis and the time frame. I appreciate their courtesy and professionalism. More

Bring along your patience! On my last visit I dropped off my Ford 150 at 7:45 A.M. on a Mon. for a check of my rear brakes, sticky parking brake, tailgate that wouldn’t open and On my last visit I dropped off my Ford 150 at 7:45 A.M. on a Mon. for a check of my rear brakes, sticky parking brake, tailgate that wouldn’t open and two driver-side tires which had slow leaks. Since we hadn’t heard back from anyone in the service department by 2:45 P.M. I called and left a voicemail to let me know what was going on.When I finally got a call back I found out I needed rear brakes and new cables for the parking brakes so I told them they could keep the truck overnight and do the work on Tuesday. On Tuesday I found out that they didn’t have some of the parts they needed so my truck wasn’t finished until Wednesday and again I left a couple of voicemails to find out when I could pick it up. I picked up my truck,went home only to discover that the slow leaks that they resealed were done on the passenger side rather than the driver side so a few days later I brought my truck back in to have those tires taken care of. They found out that both tires had nails in them so they repaired them,but I was there for almost 4 1/2 hours waiting for my truck! More