Metter Ford

As a first-time car buyer, I wasn’t expecting such an amazing experience! My expectations were set low because others had told me about their experiences. My salesman Michael was so patient and exceeded amazing experience! My expectations were set low because others had told me about their experiences. My salesman Michael was so patient and exceeded every expectation that I had and relieved all of my worries. My salesman even went as far as to send me a thank you letter and come out and personally help me start my car when I accidentally left a light on. I couldn’t have asked for a better dealership or car salesman. Thank you so much for helping me find my car! More

well pleased with sales person and finance and the overall purchase.we bought a new f250 to tow a travel trailer and are very pleased with the truck. overall purchase.we bought a new f250 to tow a travel trailer and are very pleased with the truck. More

Selling crap 4 days after leaving the lot starts skipping. Told they would pull the contract that was a lie. Wanted to make the bank look badnowthesunroofleaksless 4 days after leaving the lot starts skipping. Told they would pull the contract that was a lie. Wanted to make the bank look badnowthesunroofleakslessthan2weeksoffthelot More

Dealer lies and pricastinates Spent the last couple of weeks waiting on a vehicle to get fixed so we could pick it up.....and they just sold it. So my family went and looked at Spent the last couple of weeks waiting on a vehicle to get fixed so we could pick it up.....and they just sold it. So my family went and looked at a vehicle that was on the lot. Couldn't find it because it was taken apart to replace the motor mounts which wasn't listed on the car reports. A Mr Scott Turner helped us locate it and look at it. We were good with it but couldn't drive it since it waa taken apart. Mr Scott told us it would be done in two days after they received the over-nighted bolts. I am a mechanic in the US Army and I know how long it takes to replace motor mounts so I didn't say anything. I expected him to blame the shippers or mechanics when it wasn't done. Thursday rolls around and "surprise surprise", he blames the mechanics and claim they ordered the wrong motor mount bolts. Mr Scott said no worries. They would notify us when they received the bolts and the vehicle was fixed. They could even bring it to us to test drive. I mentioned we lived an hour away but Mr Scott assured us it was okay. So three weeks later, here we are. After no call or email the next week, we had to reach out to him. He has told us the mechanics ordered the wrong bolts three more times and that management was involved now. Are you sure these are the mechanics you want repairing a motor mount? Mechanics who can't order the correct mounts multiple times? Or is it just standard lying? So we get told they have the bolts and will fix it this past week. We say roger and wait for the call. We ask if they can bring us the car for a test drive. No response. We wait all through Easter weekend. Nothing. We notice the vehicle is no longer on the site and get ready to be told that it's sold when we call. So we call and Mr Scott tells us he will go look around for the keys but you can hear the "Oh man, we messed up" in his voice. So I already know if he calls back, he is going to tell us it sold over the weekend without him knowing - even though he will have forgotten that he told us he works weekends and is off during the week. But it's ok. Maybe I am wrong. So as I write this review, he calls an hour later. Took an hour to make it sound believable I guess because the place isn't that big. And guess what? Someone magically bought the car without his knowing. Wow. Tldr; these guys lie to you and ignore you. They blame problems on their mechanics. Don't shop here unless you buy the vehicke that day. More

Customer Service is lacking. To begin, what looks like the receptionist was rude and unfriendly. She didn’t bother to answer when we said hello and good morning. Didn’t make eye c To begin, what looks like the receptionist was rude and unfriendly. She didn’t bother to answer when we said hello and good morning. Didn’t make eye contact and has no clue as to what a customer is. First impression didn’t go well. Dark hair woman and probably early 30s working on Saturday, December 29th. She needs lessons on how a business works. The car dealer my husband spoke to over the phone never came out of his office to greet us and at least get someone else to help us within the first five minutes of arrival. We waited over 20 minutes walking around before someone helped. The other salesman never bothered although his other customer had left. A greeting goes a long way. The person we dealt with was nice but inexperienced. He could had sold the $28,000 plus truck if he had tried a bit harder. We had more than one option for the purchase. I don’t think they were to eager to do business and why we decided to move on. Don’t ever judge a book by its cover. This dealership and the people working there have a lot to learn. Can’t recommend at this time. More

Real people with thankful gratitude. Tim and all the Metter Ford gang showed the utmost appreciation for my purchase. Thanks again Matt for all that you have done hope to see you guys aga Tim and all the Metter Ford gang showed the utmost appreciation for my purchase. Thanks again Matt for all that you have done hope to see you guys again soon. More

Purchesed a 2017 F-250 Checked with dealers over internet, knew what I was dealing with. Metter Ford was fast and easy to deal with. Delivered truck as promised. All in g Checked with dealers over internet, knew what I was dealing with. Metter Ford was fast and easy to deal with. Delivered truck as promised. All in good order. More

Our salesman was so helpfull and we left happy Inside, the conversation of what we wanted with this purchase and it was to be financed kept our salesman Matt pretty busy. He extended a lot of tim Inside, the conversation of what we wanted with this purchase and it was to be financed kept our salesman Matt pretty busy. He extended a lot of time making sure we were happy. More

Great experience at Metter Ford everytime. I recently purchased a new 2017 Fusion. This makes the third vehicle that I have purchased from Meter Ford. Each time I do business with Metter Ford I I recently purchased a new 2017 Fusion. This makes the third vehicle that I have purchased from Meter Ford. Each time I do business with Metter Ford I drive away feeling like I have just done business with a partner. More

Horrible Sales Experience I recently tried trading in my F150 for a used Expedition and had a horrible and extremely difficult experience attempting to get this done. Metter sa I recently tried trading in my F150 for a used Expedition and had a horrible and extremely difficult experience attempting to get this done. Metter sales reps and finance reps repeated claim to be a reputable company but made it next to impossible to do business with an out of state credit union. All of which became irrelevant because they incorrectly quoted my trade in value 3 separate times on 3 separate contract quotes and just when everything was taken care of and I was about to take delivery, my sales person Michael claimed the vehicle had been sold to someone else, all to avoid admitting their screw up. I was later explained that the Metter sales team knowingly lied about the availability of the vehicle despite working with a veteran team and then their Finance Manager, Jim, tried to justify it. This is completely unacceptable business behavior not to mention the run around I received for about a month while trying to get this deal done. Know who your sales person is and do your home work because this Ford Dealership knowing lies, misleads and doesnt hold true to their promises. -Joseph Hoolihan Orlando, Florida More