Miami Lakes Automall - Chevrolet Kia Dodge Chrysler Jeep Ram Mitsubishi

I was trying to sell my vehicle to this company an look what happened: I'm not accustomed to complain but I have to say that your company is horrible. Costumer service horrible, lack of formality. what happened: I'm not accustomed to complain but I have to say that your company is horrible. Costumer service horrible, lack of formality. A horrible music which seems that it's there to please the employees and not the customers. You waisted my time knowing how much my other offer was and you made made go to your place and made me a ridiculous offer. I've never bought a vehicle from you and after this experience , you already lost a potential client without having it yet. Wow! More

I purchased a 2013 Ram 2500 from the Miami Lakes Dodge in June of 2019, 128k on the clock. Knowing Cummins I thought this was a good truck while checking it over. All appeared to be great other than the note June of 2019, 128k on the clock. Knowing Cummins I thought this was a good truck while checking it over. All appeared to be great other than the noted concern. Amidst all the red flags I was just stoked to get a “new to me” truck. The paperwork was extremely unorganized. Numbers did not coincide with what was agreed upon. They of course tried to play it off. Their dealer fee is insane ($1,000) they wouldn’t even try to lower it. The truck was not “eligible” for extended warranty. Believe me I asked multiple times but they made sure to add every other warranty on the contract until I caught it. Again; they just played it off. After about 4 hours at a time around 11pm we signed the rest of the “fixed” contract. Upon purchasing an agreement was made to do an alignment on the truck. It took three days and countless trips to the dealer being told the truck was done. Only to show up and the truck was not completed. Paperwork was done four days prior to being able to take the truck home because what was agreed upon was not done. I waited the fourth day until the alignment was done for over 5 hours. Hearing every excuse in the book that the alignment was good before they even put it on the rack to align it. Finally they “finished” the alignment. Taking delivery of the truck the steering wheel was still very much off center. I drove over 2 hours back home. Saying screw it im over it. I’ll align it myself. A week goes buy. Truck seems good I get a call from the dealer they have to “reconsider the loan” (in dealer terms that means we screwed up and approved the loan before the bank gave us permission) my payment went up $100 a month. I politely declined. Offered to bring the truck back. Knowing they would say no. We hung up to only get a call back a week later saying the same thing but this time $70 more a month. Again; declining and offering to bring the truck back. Knowing I signed a contract and they need to keep their word on what we signed. About 4 calls later they finally got their end situated. Fast forward 6 months, December 2019 and less than 3,000 miles into ownership of the truck and the engine spun a rod bearing.( The truck never saw past 2500rpm and I never beat the truck up) We made about 15 calls to the dealer, 10 emails with no response. Every person I dealt with on the deal was “no longer working there” knowing Dealership’s and how they operate as a revolving door of employees we finally got to the president of the company thinking he would want to make sure his customers are taken care of. He offered to help by saying “I’ll pay diagnostic” I would have to tow it at my expensive and repair it at my expense. I would be out of pocket more had I chose that route. The absolute worst dealership experience I have ever dealt with. From top to bottom. More

Want to say thanks to Armando Velez for being so profesional.armando kept me informed the whole time. This has been the Best service ever. Highly recommend !! profesional.armando kept me informed the whole time. This has been the Best service ever. Highly recommend !! More

My Dad and I had a wonderful experience Michael Baez, Jamie Dennis, and Jose Inoa we're absolutely FANTASTIC tremendous teamwork I am one happy customer. Jamie Dennis, and Jose Inoa we're absolutely FANTASTIC tremendous teamwork I am one happy customer. More

This one of the worst experience i've ever had purchasing a vehicle.First of all,whenever you put a down payment on a vehicle,technically that's a indication of a purchase.plus i went ahead and transfer the a vehicle.First of all,whenever you put a down payment on a vehicle,technically that's a indication of a purchase.plus i went ahead and transfer the money and made a purchase of the vehicle and then another agent went and sold the Colorado to another buyer after i paid everything on the pickup.This dealer is chaotic,stay clear More

I had the best experience buying my jeep gladiator with Ediel Diaz he made the process smooth and easy also had the oportunity to talk with general manager and is such a nice person willing to help anytime Ediel Diaz he made the process smooth and easy also had the oportunity to talk with general manager and is such a nice person willing to help anytime.overall very good and pleasant time. More

This place is a joke .Took my car there for a oil change.some how one of my tires got damage in the shop.They gime a new tire but never the same one that I have.Lower quality. The engine oil was neve change.some how one of my tires got damage in the shop.They gime a new tire but never the same one that I have.Lower quality. The engine oil was never reset The was oil on the door wich damage my t shirt.All the tires were low on air wich means they dont check for air .Iam not even sure if the oil was change.will never go back in there.The cashier ladies had their covid 19 mask all way down to the neck. More

Excellent service. Shout out to Ethan Varela and Jimmy Rodriguez for the excellent service. They really made the car buying process easily with excellent pricing. Thank you again Ethan! Rodriguez for the excellent service. They really made the car buying process easily with excellent pricing. Thank you again Ethan! More

Dropped the ball with lemon law buyback I purchased a vehicle which ended up being a lemon. Both I and the representative for chrysler, the Reacquisition Coordinator had issues contacting, r I purchased a vehicle which ended up being a lemon. Both I and the representative for chrysler, the Reacquisition Coordinator had issues contacting, receiving information and getting any updates. After countless calls and emails the Reacquisition Coordinator for chrysler recommended i abandoned the replacement of the vehicle. My next option is to go down there and speak to them in person. More

Spectacular experience I had the pleasure of meeting and working with David Martinez, Jorge Cardoza, and Robert Johnson. All professionals and my experience there was so we I had the pleasure of meeting and working with David Martinez, Jorge Cardoza, and Robert Johnson. All professionals and my experience there was so welcoming. The sales team deserves raises and bonuses from management! If anybody plans on making a purchase, I would highly recommend any of these guys I previously mentioned. Seek them out personally at the dealership and I guarantee they’ll roll out the red carpet! More