Just in case you don't want to read the whole review I'll sum it up here for you; Do not buy a car from these people they will screw you over, leave out info and are just generally all around immoral.
If you care to read more here is the complete story:
On 01/27/12 my wife and I went in to look at cars, we spoke with a salesman who immediately wanted a credit app. No problem here, we expected this because we already knew that we were planning on using Honda's first time buyer program, the salesman said we were a perfect fit because we have no credit history except for a small credit card that we use and pay off each month. So after that was approved we went ahead and test drove a 2012 Honda Civic, nice car, but in the middle of the test drive the salesman tells us it won't work unless we are able to put down $7,000 dollars.
Just to preface that last sentence when we got there and did the app they said that we may have to put down 1-2k max which wasn't an issue, but 7k, if I had 7k I would have bought a used car from a private party.
So we asked the salesman what we are approved for and he said $14,000, ok, fair enough we can do that. We test drove several cars and then settled on a 2010 Mitsubishi Galant with 35k miles on it, the sticker was 14,999 and it would work with the financing. Perfect...ummm not exactly.
We go through all the paperwork meet with the finance guy and get everything all signed and set to go; by the time all is said and done it is 7pm, they wanted us to take the car that evening but since we live an hour away and my wife doesn't have a license we agreed that we would take the bus down to Carson the next day (01/28) and pick up the car, they also needed a few more documents such as references and a few other things which we also said we would bring.
On Sat (01/28) we wake up at 6am, get dressed and walk the 2.5 miles to where the bus picks up, we take the 1hr ride and then walk about 1.5 miles from the Fandango to the Dealership. We arrive at approximately 9:30am and go in to talk the Salesman, he tells us the car is being detailed and he didn't like the way they did the windows so he was having them re-do it (typical), we wait and he pulls the car around and I cut them a check for 2k. All of the sudden some guy comes out from the little glass cubicle and tells us that since my wife was buying the car she needed to be on the insurance...ummm, she is listed on my insurance however it's as a non-licensed driver since she only has a drivers permit (she has a European License and is working on the US one now).
We explain this again to the guy, we had also spoke with him the evening before and there was no issue what so ever we brought every document they asked for and there was no mention of this.
But all of a sudden it's a huge issue and we couldn't take the car unless she had her license...but wait a minute...I have a valid license and I'm the one driving home so what's the problem? We can't add her to the insurance until she has a license otherwise she has to go on as a non-licensed which she already is and has been for a year now. All of this was also explained the night before and I say again there was no issue whatsoever with us taking the car.
So this guy says that we have to get her license before we can take the car...now this is a problem because we got up at 6am on a Saturday walked about 3 miles total and now we were stuck in Carson City with no vehicle an hour away from home and the next bus doesn't leave until 3:30pm and it's only 10am right now.
Did they offer to take us back home since it was their mistake for not telling us the previous evening? NO THEY DIDN'T! They offered to take us to the Fandango Casino...umm seriously? What are we going to do sitting at a bus stop for 5.5 hours.
At this point we had it with them and told them to give us back our check for $2k and they could keep their car, this was their mistake for not telling us the night before and they wouldn't even give us a ride home so now we are stranded in Carson City.
Matthew Hohl runs this dealership and I seriously think that he should take a long hard look at how his people are treating their customers because this is an awful deceitful way to do business. I'm also going to find his e-mail address and send him a copy of this review, that way he can look into it himself and see that it is all true...Customer service is not at the forefront, neither is honesty, fair dealings, morality or just plain old doing the right thing.
If you are thinking about buying a car use this place as research and then take your business elsewhere, any company that would strand a customer an hour away from home due to their mistake will try to screw you in every other way possible.