Michael's Toyota of Bellevue

Full disclosure - I purchased a new Toyota from out of State and had to have the vehicle shipped to me... so this is a difficult process regardless of who the dealer is. My sales rep was Manny Martucci State and had to have the vehicle shipped to me... so this is a difficult process regardless of who the dealer is. My sales rep was Manny Martucci and he was amazing... 10 stars for him. Always went the extra mile for customer service and I'm sure some random guy on the phone isn't as important as the person right in front of you. So it really says a lot that Manny went out of his way to make sure I received the level of service I did. 4-stars because there are just too many challenges when buying a car online and from another State... taxes, shipping, banking, etc. It's a miserable experience I've been through twice with two separate dealers that I've been through twice and hope I never have to go through again. If you're looking for a car and want great service - definitely contact Manny directly, he'll take care of you. More

BUYER BEWARE - Bought new car in 2019 and it was the best experience ever. Bought another car in November 2022 and just can't believe what has happened at Michael's. First off, this isn't a family dealer any experience ever. Bought another car in November 2022 and just can't believe what has happened at Michael's. First off, this isn't a family dealer anymore, it's owned by a publicly traded company (Lithia Motors) that only cares about squeezing their customers. First, I was given the run around about a Prius. Told it was available, then told it wasn't available due to not passing the inspection. This was a car that was fully serviced by Michael's throughout it's history. I suspect I lost it to someone who would finance through them, and my cash offer wouldn't make them enough $. So they knew from the start that I would pay cash and when I found another car to buy they ILLEGALLY ran my credit for NO REASON AT ALL the day before I came in and paid with cash. This has dinged my credit score for 2 years. They will never give you a straight answer about anything, but constantly deny, deflect, and just plain xx their way through everything. Stay away. Lithia is known for using the service center to make all their money--by claiming unnecessary work needs to be done. Service center workers are paid on commission, so they are incentivized to rack up as much work as possible to pad their own pockets. More

TRAUMATIC PURCHASE EXPERIENCEDealers used all technics TRAUMATIC PURCHASE EXPERIENCE Dealers used all technics to try to manipulate me in moving away from a car that i had paid a deposit on because their TRAUMATIC PURCHASE EXPERIENCE Dealers used all technics to try to manipulate me in moving away from a car that i had paid a deposit on because their incentives had changed. They humiliated me and disrespected me in front of my children. To add insults to injury, the dishonesty continued in financing where they abused of my emotional state after the bullying and humiliation to change the agreed upon price and rob me from $1000. They don't care that you have a been a long standing profitable customer. They are just GREEDY and will use all the disgusting car selling methods even though they are supposedly a no-haggle dealership. RUN AWAY !!!! More

Had a deal printed out but their sales manager Brent Wells who would not honor it as we were not trading in our vehicle. Stay away, very dishonest and unprofessional people to deal with. Wells who would not honor it as we were not trading in our vehicle. Stay away, very dishonest and unprofessional people to deal with. More

I have been here numerous times for service and for parts purchases. These people are friendly, helpful and work hard to please the customer unlike Toyota of Kirkland. purchases. These people are friendly, helpful and work hard to please the customer unlike Toyota of Kirkland. More

My husband and I were looking to purchase a new car and the salesman completely blew us off. He acted as if we were wasting his time by asking simple questions. the salesman completely blew us off. He acted as if we were wasting his time by asking simple questions. More

Sadly new ownership has ruined the service center. Loyalty points gone. Insisted there was rodent droppings in inside cabin filter. Husband accessed and changed filter-ZERO (rip off scheme). Scheduled Loyalty points gone. Insisted there was rodent droppings in inside cabin filter. Husband accessed and changed filter-ZERO (rip off scheme). Scheduled service a week out-didn’t order parts! Dismal service! More