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Michaels Autos (Used Car Dealer, Quality Vehicles Orlando Florida

Orlando, FL

4.7
170 Reviews

7040 East Colonial Dr

Orlando, FL

32807

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Showing 170 reviews

March 22, 2013

Romi was very pleasant and respectful. He answered all my questions, and was very helpful without being pushy. Good guy. Everyone was very professional, knowledgeable. More

by rayban09
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Romi
February 26, 2013

Ozkan was very helpful and a very friendly guy. The next day I came back to fix the astray of the car I bought from Michaels Autos, he showed and taught me most of the features of the car. He spared his bu More

by cruzbl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando and Rami, Ozkan Guven, Frank Nakhleh
January 04, 2013

Price was truly a good price, customer service was awesome every employee was happy to work with me. This was my first car after graduating from college, they understood what I could do and helped me More

by LexusFl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ozkan Guven, Frank Nakhleh
November 07, 2012

Great Vehicle, great price, great sales team! The Lexus IS 350 was exactly as described and at the right price. I would definitely recommend this dealership. More

by Sclinton13
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javier , Frank Nakhleh
October 25, 2012

Over the top customer service, from the sales to the finance all professionals with attention to details and excellent treatment. The sales person listen and was interested in finding my needs and did n More

by Edwano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Javier Cordero
October 11, 2012

I originally had a bad experience with Michaels Auto. After the manager heard about my experience he quickly contacted me and resolved all my issues. The customer service was great at first, however I am More

by Lolwathero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank, Frank Nakhleh
Oct 12, 2012 -

Michaels Autos (Used Car Dealer, Quality Vehicles Orlando Florida responded

Hi, Michaels Autos participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. Please allow us to resolve this issue by sending you $50 to cover your deductible. Feel free to email me at roger@mikeauto.net. Also, you have the opportunity to update your dealerrater review at anytime. Please consider doing so, as we strive to maintain a good customer rating.

Oct 12, 2012 -

Lolwathero responded

Roger, this is the kind of service I was asking for. I mainly called because I was upset with the customer service, and not so much about paying the deductible, however it was still unpleasent to have to pay to fix a car that just rolled off the lot. If Frank was a little more kind I would have brushed it off, but he handled it extremely poorly. He was great to me when I was buying the car, and I hate to be so negative about him. I did not catch the managers name while I was there, but he was very helpful and kind. I am glad you are doing what you can to show good customer service. I will make sure to change my review to a more positive one, since you have changed my view on your company. You can mail the check with the DVD, or whatever works best for you. I appreciate your help, and thank you for resolving this issue.

Oct 12, 2012 -

Michaels Autos (Used Car Dealer, Quality Vehicles Orlando Florida responded

Thank you for allowing us to resolve this issue. We appreciate your business and the opportunity to serve you again in the future. Roger Michaels GM

September 20, 2012

I just purchased my 2nd vehicle from Michaels Auto, a beautiful 2008 BMW 335i w/just over 50,000 miles. The vehicle even came with an extended warranty from BMW that will cover it for another 50,000 mile More

by Traec1970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Franco Nakhle, Frank Nakhleh
Sep 20, 2012 -

Michaels Autos (Used Car Dealer, Quality Vehicles Orlando Florida responded

On behalf of the staff at Michaels Autos, we thank you for your loyalty and support. It is great customers like yourself that give us satisfaction in what we do. We hope you enjoy your beautiful BMW 335i for many years to come. And we appreciate you referring your friends and family to us for their next pre-owned vehicle. All the best! Michaels Autos Management

June 12, 2012

I had he pleasure of working wth Hakim, awesome worker, very dedicated and for once did not coaxed me into buying anything. Pleasure to work with. More

by maxtrini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
3
June 12, 2012

My experience at this dealership was great.They gave me a great price and Hakim was very friendly. I will be glade to let my friends know about this great service. More

by Jacinto1010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hakim
June 11, 2012

the service at michael's was excellent,i would recommend them to family,and friends,they help you out to the best of they availabilty,i love my chevy impala[2010],and especially,the seirus xm,station and th More

by leslie clark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes