Michaels Autos (Used Car Dealer, Quality Vehicles Orlando Florida

BUYER BEWARE. I went to the dealership looking to purchase a 2009 Cadillac CTS V. LET ME WARN YOU ALL. THEY HAVE TO RUN YOUR CREDIT AS PER THE FINANCE MANAGER BEFORE TEST DRIVES. WHY? "BECAUSE LOO purchase a 2009 Cadillac CTS V. LET ME WARN YOU ALL. THEY HAVE TO RUN YOUR CREDIT AS PER THE FINANCE MANAGER BEFORE TEST DRIVES. WHY? "BECAUSE LOOK AT THE CARS I HAVE LIKE THE HELLCATS, BMWS. Etc.... " WOW!! I'm in my 50s not a teenager. I was told its in showroom condition before getting there. NOPE!!! It's not. Scratches front and rear and a plastic welded crack dead center of the rear bumper. I have pics if I could post them. What I wanted to do was trade in my car and drive off as it has confirmed $10k equity to roll into the new car loan and drive off as the dealer is almost 2 hours away. The sales guy who was helping me seemed to be a pretty genuine good guy. The finance guy on the other hand, not so much. After running my credit and checking various banks, I get told they can't get the car financed and that it has nothing to do with me or my credit. It's the cars year even though the value is there. So now he offered me $25k for my car when I showed him others in writing offering $27k. He claims I would get it back in tax credits and it would be a wash. They also ADD $799 in dealer fees. You mean pure profit fee. Next he wanted me to give him an additional $10k making it 20k now, to bring it where the bank would finance the car. OK, Ill just pay cash I said several times. But where words can change things so drastically is finance manager proceeds to tell me he wants my trade-in now so he can make more money (his own words) after I told him I would sell it and get the full $10k in equity. He then got very upset when I declined and said I would pay cash. Well not anymore. NO SALE! Now claims its a misunderstanding. Then four days later I get a private message from the sales guy asking if I did sell my vehicle which I told him yes. Then he proceeded to tell me oh well we could've gave you $3400 more today. Sure. The car has been sitting on the for sale sites for almost 50 days and he's going to claim now he's got a buyer willing to pay a $5k premium over the price originally. Bahahaha. More

Great customer service Israel was great with explaining the process the whole team was amazing. the process the whole team was amazing. More

Just bought my first car! Excellent service! Worked with my budget and didn’t play any games! Highly recommend to anybody whose trying to get a new vehicle. my budget and didn’t play any games! Highly recommend to anybody whose trying to get a new vehicle. More

Kristen was an awesome salesman he and Ken made my wife and I feel very important from the time we walked through the door. With no pressure they made our experience great. Highly recommended. and I feel very important from the time we walked through the door. With no pressure they made our experience great. Highly recommended. More

I bought a jeep from the dealership there everybody was great they were very accommodating and they gave me a great rate and I would recommend them to anybody who is looking for a used vehicle great they were very accommodating and they gave me a great rate and I would recommend them to anybody who is looking for a used vehicle More

I had an excellent experience at this dealership. Great customer service, friendly and knowledgeable staff. The car was in prestige shape in and out and priced accordingly. I’m satisfied! customer service, friendly and knowledgeable staff. The car was in prestige shape in and out and priced accordingly. I’m satisfied! More

I had an awesome experience as a first time buyer. It was quick and easy thanks to Kristian for helping me out through the entire process. quick and easy thanks to Kristian for helping me out through the entire process. More

Great customer service and professionalism. Will be shopping here for my future cars and work trucks. Good experience with no pushy sales team. Thanks mike auto! shopping here for my future cars and work trucks. Good experience with no pushy sales team. Thanks mike auto! More

Great customer service and friendly environment from everyone in the office! Special shot out to Kris our salesperson who was fantastic during our day buying experience. I highly recommended Michael Aut everyone in the office! Special shot out to Kris our salesperson who was fantastic during our day buying experience. I highly recommended Michael Autos if you are looking to purchase a vehicle! More

I am very happy with my purchase this Toyota Tacoma is my dream truck and I feel like I got a very good deal on it, the sales person to help me out Kristian Badillo was very helpful and he made my experience dream truck and I feel like I got a very good deal on it, the sales person to help me out Kristian Badillo was very helpful and he made my experience very easy and helped me out a lot thank you! More