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Michaud Mitsubishi
Danvers, MA
980 Reviews
Michaud Mitsubishi in Danvers, MA, also serving Boston, MA and Lynn, MA is proud to be an automotive leader in our area. Since opening our doors, Michaud Mitsubishi has kept a firm commitment to our customers. We offer a wide selection of vehicles and hope to make the car buying process as quick and hassle free as possible.
If you would like financing options and you are in the market to purchase a new Mitsubishi or used car or truck, we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit, no credit, or are a first time car buyer, you can trust that Michaud Mitsubishi will get you into the car or truck you choose with professionalism and attention to your needs.
Michaud Mitsubishi has an experienced and reliable Service and Parts departments that are open extra hours to help fit our customers' hectic schedules, and as always, Michaud Mitsubishi offers competitive pricing for your automotive maintenance needs. Customer satisfaction is our highest priority, and our staff is committed to achieving this goal in every aspect of our business. Please feel free to reach us at (978) 774-4040 if you have any questions or comments.
Michaud Mitsubishi offers a full selection of service areas including:
•New Vehicle Sales
•Pre-Owned Vehicle Sales
•Car Loans and Financing
•Certified Service Department
•Full Selection of Mitsubishi Parts and Accessories
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
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Showing 980 reviews
January 10, 2014
Thank you so much to everyone at Michaud Mitsubishi for making it the best car shopping experience ever!!! Kevin Michaud-president of company, Tom Copitts-sales, and Brian Philo-finance all went above and making it the best car shopping experience ever!!! Kevin Michaud-president of company, Tom Copitts-sales, and Brian Philo-finance all went above and beyond to help me find the most rated #1 safest car for my son. My mom has been a long time customer and I will too. I have never liked shopping for cars until I went here I felt like part of the family! My first visit here they had just ordered pizza in for all the employees all of us were offered pizza, drinks, ect. It felt like I was going to my friends house. There was no STRESS! Tom Copitts was very accommodating to make sure my son got into an very safe Mitsubishi. The owner Kevin spent time talking with us about what was important for me to have my son in and showed such excitement. I have had a few bumps in the road financially in the past and was worried in that aspect as to getting financing. Brian Philo worked so hard to get me the best financing there is along with Kevin Michaud. I really could have not have asked for an better car experience. It truly will be the only car dealership my family and I will ever go too!!! I live in NH and feel so grateful to Michaud Mitsubishi (in Danvers, MA) that as a mom I feel completely at ease that my son is driving one of the #1 safest cars rated and I owe that to everyone at MICHAUD MITSUBISHI!! Truly thank-you for everything:) Now and future long time customers!!!! The O'Loughlin family More
by soundsailing
Employees Worked With
Kevin Michaud
January 10, 2014
My overall experience with Michaud has been nothing less than excellent. My Salesman Joe Lafratta took the time and effort to make sure I had everything I needed and that I had a smooth transition into my than excellent. My Salesman Joe Lafratta took the time and effort to make sure I had everything I needed and that I had a smooth transition into my new vehicle. Everyone at the dealership is friendly and helpful and goes the extra mile to make sure things are done correctly and with a smile. I would definitely recommend Michaud for anyone looking for a new or used vehicle. Thank you Lisa More
by lscopa
Employees Worked With
Joe LaFratta
January 10, 2014
Because they are truly a dealership that cares about people. They are amazing at Michaud Mitsubishi. Working with Jim, Brian and Kevin was great. I have purchased two cars from them and will continue people. They are amazing at Michaud Mitsubishi. Working with Jim, Brian and Kevin was great. I have purchased two cars from them and will continue to go back to them. I would recommend them to everyone. More
by Agcvpc
Employees Worked With
Kevin Michaud, Jim Murphy
January 10, 2014
Excellent, quality detailed service. Tom went out of his way to make sure that I was completely comfortable with my new car purchase every step of the way. He finished off by sitting inside the vehicle wit way to make sure that I was completely comfortable with my new car purchase every step of the way. He finished off by sitting inside the vehicle with me and went over every detail of the interior and dashboard controls. I'm pretty tech savvy and really just wanted to drive off and figure everything out by myself. But, I'm glad he went the extra step because I'm not as tech savvy as I thought. More
by Symonds
January 10, 2014
Had very positive experience getting my new car. Tom was very knowlegable and friendly, he answered all my questions and made me feel very comfortable with him. My girlfriend bought her car here last Oct an very knowlegable and friendly, he answered all my questions and made me feel very comfortable with him. My girlfriend bought her car here last Oct and I was very pleased with the dealership so i decided to give them a crack with my new car. I would highly recommend Michaud Mitsubishi, and I cant speak highly enough about Tom and also Kevin, the owner. He took time out of his day to come over to greet me and also made me feel welcome.They were great and made my decision very easily going forward I will always be buying my cars and recommending to my family and friends Brian in finance was also great Very positive experience Matty D Peabody More
by matthew29
Employees Worked With
Kevin Michaud ( owner)
January 05, 2014
Do NOT buy a car from these people unless you want a car you just paid off to need an engine and then have them weasel out of their warranty!!! Been in this service department 7 times for leaking or burn you just paid off to need an engine and then have them weasel out of their warranty!!! Been in this service department 7 times for leaking or burning oil and they kept either not finding the problem or fixing some small thing to push us off. They successfully pushed us 3K miles over out warranty when they told us that our engine would either have to be rebuilt or replaced at our cost, exactly what they promised would not happen. Things you will also encounter at this "feel good dealership". Their hold message is laughable! We have never been offered a ride to work or loaner car, even when we have begged, you get the answer "I don't know what to tell you". They once had my car for a Saturday morning appointment, dropped off Friday morning with the promise of being done on Saturday and they closed their service department and kept it up on a lift until Monday morning, leaving us without a car. Their service manager, John, also has an attitude problem. He is curt and rude every time I encounter him and I had complained to his boss and the owner several times. Poor you if you encounter him on the day after a holiday when he didn't want to be there. Completely unprofessional and I don't need to know your personal problems. After all, I was using my day to sit around your dealership waiting for you to find your latest excuse to get me out of your waiting room again! Point blank $20K spent on a car that was given the kiss of death at 4 years old that according to their salesmen "looks as good as the day you drove it off their lot". Kevin is the biggest conman you will ever encounter. I got to sit in his waiting room over and over again and hear whoppers like "I'm on the board of Mitsubishi. I'll make sure you're covered even out of warranty if you service your car here" and "we please 99% of people, the others are just the type of people who would complain no matter what you did for them. You could serve them caviar". I fought all summer long to get my engine covered and Mitsubishi corporate finally kicked in to cover the engine. Michaud still refused to cover the labor. Maybe in the future they should find the problem within the first dozen times the car is brought in. I will NEVER stop fighting these guys! More
by Jshutterbugf
Employees Worked With
Kevin Michaud
January 04, 2014
I came in to michaud mitsubishi to originally buy a used toyota yaris and eventually left buying a 2012 corolla which was the car i really wanted. my sales rep was walter vogel , he was very good , very fri toyota yaris and eventually left buying a 2012 corolla which was the car i really wanted. my sales rep was walter vogel , he was very good , very friendly and seems like he has a lot of experience in the field , we made a personal connection and i felt it was genuinely important for him to help me get a car , this was the first car i have ever bought in this country so i was nervous about the whole process , he helped me out with finding a car i could afford and was happy with, and even picked me up and brought me to the dealership because i had no way of getting there. brian the finance manager also helped me get approved for a loan. now i am driving and happy with my purchase so far. thank you walter vogel !!! More
by amitdola
January 01, 2014
My husband has less than perfect credit but needed a reliable vehicle. He already had tried a couple of other dealers in NH but was shot down after no effort to help on their part. Then my husband was reliable vehicle. He already had tried a couple of other dealers in NH but was shot down after no effort to help on their part. Then my husband was contacted by Ambrose Devaney at Michaud Mitsubishi. From the very beginning Ambrose was upbeat and positive and treated my husband with respect. We went down to Danvers (90 miles from home) skeptical but willing to try one more dealer. Ambrose recommended a beautiful 2012 Chrysler 200. We took it out for a ride and fell in love with it. But then the moment of truth...trying to get financing with my husband's low credit score. We were figuring that they'd come back and say sorry, we can't help. But enter Brian Philo, miracle worker. He was able to secure financing for my husband, and in a very short amount of time. We were stunned! Again I must mention that this while experience was 100% positive from beginning to end. My husband is now the proud owner of that gorgeous Chrysler 200 and we both can't say enough good things about Michaud Mitsubishi, Ambrose Devaney, Brian Philip, and Kevin Michaud, the owner. Kevin have me a rose just for being there! More
by hburns1213
Employees Worked With
Ambrose, Brian, Kevin
December 20, 2013
First, here's the good review I posted immediately after my purchase: Terrin was very friendly and responsive through email and phone. He knew a lot about the product and was a pleasure to work with after my purchase: Terrin was very friendly and responsive through email and phone. He knew a lot about the product and was a pleasure to work with, even after the sale was complete. The atmosphere inside the dealership was very friendly, laid back and professional. At no point did I feel pressured or intimidated. The trade in process and purchase of my car a great experience and I would easily recommend anyone including my family to visit Michaud Mitsubishi when they are in need of a vehicle. And this is my update after dealing with the owner Kevin. When I went back to pick up some stuff from my traded in car, he went out of his way to point out that my traded in car had a cracked exhaust manifold (I was not aware of this when we closed the deal) and basically suggested that I should offer to give him $1,000 to cover it. Keep in mind, this is like 2 weeks after we closed the deal. I'll save the details, but my experience at that dealership went from great to terrible in that one conversation. I was offended and angered over this interaction. I will never go back there after how I was treated by the President of the company. More
by ryanhaggerty
Employees Worked With
Kevin-owner
December 17, 2013
I'm delighted to have the opportunity to rate Terrin McCutchern as excellent in his dealings with Evelyn and me during our recent purchase of our Outlander. Every one we encountered, Terrin, Paul, Brian McCutchern as excellent in his dealings with Evelyn and me during our recent purchase of our Outlander. Every one we encountered, Terrin, Paul, Brian and Kevin were all friendly and helpful. I can easily recommend Terrin and the entire dealership to friends and family. John Tobin More
by tobinjd
