Michiana Chrysler Dodge Jeep RAM Fiat - Service Center

matt said we can fix your top for $125.00. I TALKED WITH MATT AND HE WROTE UP MY SERVICE ORDER TO HAVE A BAD ALTERNATOR REPLACED. DURING OUR CONVERSATION I TALKED WITH MATT ABOUT MY CONVERTI I TALKED WITH MATT AND HE WROTE UP MY SERVICE ORDER TO HAVE A BAD ALTERNATOR REPLACED. DURING OUR CONVERSATION I TALKED WITH MATT ABOUT MY CONVERTIBLE TOP NOT BEING ABLE TO GO DOWN. IT HASN'T WORKED FOR TWO YEARS .I ASKED IF THERE WOULD BE A DIGNOTIC FEE ON THE TOP AND TOLD HIM THAT IT APPEARED THAT THE PUMP FLUID SEEMED TO BE LEAKING OUT OF THE CONVERETIBLE PUMP. TOLD HIM THAT I ADDED FLUID, BUT THE FLUID SEEMS TO LEAK OUT OF THE CONVERTIBLE PUMP. TOP WILL NOT GO DOWN. I ASKED HIM TO PUT THE DIAGNOSTIC FEE ON THE ALTERNATOR, BECAUSE I KNEW THAT ITEM WAS TO BE REPLACED, AND HE SAID "DON'T WORRY, WE WILL TAKE A LOOK AT YOUR TOP.TOO. HE CALLED AROUND 4 PM AND SAID WE CAN FIX YOUR TOP FOR $125 I GAVE HIM APPROVAL AND TOLD MY WIFE, THEY ARE FIXING MY TOP FOR $125!! I PAID THE $1,000 BILL,, BECAUSE OF COLD WEATHER, I DID NOT TRY TO LOWER MY TOP. A FEW WEEKS LATER, WITH WARMER WEATHER, I TRIED TO OPERATE MY TOP, AND NOTHING! I CALLED MATT, HE SAID,WE DIDN'T KNOW THAT YOU HAD TROUBLE WITH YOUR TOP. YOU SAID YOUR TRUNK WAS LEAKING FLUIDS, SO WE CHARGED YOU $125 FOR A NEW TRUNK SEAL TO KEEP FLUIDS FROM ENTERING YOUR TRUNK! WHAT???? HE REFUSED TO DISCUSS IT SO I LOST $125.00 MORE BAD NEWS IN MY FOLLOWING REVIEW FOR MICHIANA CHRYSLER, JEEP, DODGE THAT I LOST $ 1,350.00 TO AGAIN REPAIR MY TOP AND AFTER REPLACING PARTS, THEY SAID, " WE CAN'T FIX YOUR TOP." WE DONT DO THAT. TAKE IT TO A TRIMSHOP. WHAT??? PLEASE PAY THE CASHIER ! More

Very poor service from day 1. We purchased a used vehicle through this dealer and had a bad hubcap from the start which they said they would replace as part of the deal. It took me getting angry and yelling through this dealer and had a bad hubcap from the start which they said they would replace as part of the deal. It took me getting angry and yelling at them in the dealership after my mother and father had asked politely numerous occasions before we got anywhere. Finally after months it was replaced. They have slooooooooooooooooooooooooooow service. Count on 2-3 hours for a new set of tires, a job that should take no more than an hour. Oil changes are slow, everything is in slow motion. I'm done with this dealer and will service my vehicle elsewhere. More

A rating should be based on the enterprise doing what they claim to be able to do. By that standard one star is generous. DO NOT GO HERE. The sign on the street says "29 minute" oil change. Maybe they they claim to be able to do. By that standard one star is generous. DO NOT GO HERE. The sign on the street says "29 minute" oil change. Maybe they justify that by claiming it will only take 29 minutes once they get to your car. I sat for 2 hours waiting for an oil change. Not a typo, two hours! Oh any they lied on the upsale. The tech came in and said something about the battery having a problem and needing to be replaced immediately. I asked if it could wait a few months (being on a student budget) and the sales rep, Brad, said "No. Any day now your car will stop turning on." Turns out the dire problem was corrosion on the battery terminal. And it wasn't even bad (this is a well-maintained 2007 car), they just wanted to upsell me. Once I cornered him he admitted that was the problem but told me the process had already been done and they placed a special anti-corrosion solution on the terminals. $25. That's right, they made me pay $25 for a tablespoon full of baking soda and a used toothbrush. To make matters worse, he had "forgotten" the coupon I gave him for the oil change and tried to charge me the whole amount. When I insisted that I had given him the coupon he said, "Oh? You gave me a coupon? I don't remember that." Luckily, he "found" it in the stack of papers he was holding and was able to add the discount. Great. So now I've lost two hours, had to fight for the coupon I already used and paid for a worthless upsale. Thinking of my lost 2 hours, I asked Brad why they have the sign up front advertising 29 minute oil changes when they take two hours and he responded, "I've told them they should take it down but higher ups make that decision." Talk about false advertising. I'm fuming as I walk out to my car, and find the final insult. Their dirty, muddy paper floor mats are still in the car, the car number tag is still hanging on my mirror, their tag is still on my key chain, AND THEY DIDN'T EVEN CHANGE THE STICKER THAT TELLS THE NEXT MILEAGE TO CHANGE THE OIL. So now I get to clean up their mess, throw away their trash, and promise my wife that despite the sticker being the same I did get the oil changed. Fine, whatever. I'll never go back. I'll turn anyone away from there that I can. There are other mechanics and dealers in town that are honest and ethical. Hopefully Hall will learn that devious business practices might make a few dollars in the short run but they'll cost them dearly as consumers realize that they aren't to be trusted. After all, since you know they are trying to rip you off on a little oil change, just think what they'll try to do on the sale of a full automobile. More

I would like to say Thank You to your staff in your Service Department and specifically Scott Hurley. On February 16th I was enroute from Des Moines, Iowa to my home town of York, Pennsylvania in my 20 Service Department and specifically Scott Hurley. On February 16th I was enroute from Des Moines, Iowa to my home town of York, Pennsylvania in my 2009 Dodge Challenger SRT8 when my check engine light came on. Time was critical as my mother had a bad fall and I was travelling home to help her after her stay in the hospital. Scott was very accomodating as I was just travelling thru and made me feel comfortable. Even without an appointment the service was quick and friendly and in no time I was on my way. Please pass on my thanks to he and his service staff. Makes me glad I invested in Dodge. Have a great day. - Mark Sheppard More

Mr. Hall, I wanted to take a moment to let Mr. Hall, I wanted to take a moment to let you know about my experience with your service dept at your Mishawaka location, and your emplo Mr. Hall, I wanted to take a moment to let you know about my experience with your service dept at your Mishawaka location, and your employee Mark Reda. I will do my best to explain how extremely grateful and thankful I'm to Mr. Reda for the help he provided me with my car and dealing with Crysler on a problem both Crysler and your dealership didn't have too help me with since my warranty was out at 36,000 miles. My 2007 Dodge Charger had broke down on a Friday night on my way home, and I had it towed into your dealership where it was diagnosed with jumped timing, and needed a water pump which would be about $900.00. After getting in to the car a little more it was determined that when it jumped time it basically wrecked the whole upper portion of my engine which had 89,000 miles on it and after it was all said and done was probably going to end up costing me at least $4000.00 of which I could not afford. Even though my car was way out of warranty Mr. Reda contacted Chrysler to get them to help me and explained how well I taken care of the care and they should step in to help me. After numerous conversations Mr. Reda had with Chrysler he had managed to get them to step in and help me with the repair bill. After Mr. Reda had negotiated with Chrysler and discounted everything he could from your dealership my bill ended up being around $1550.00. Again this is why I'm writing this letter I cannot explain how much Mr. Reda had helped me with a bill that I was not going to be able to afford, and actually took the time to go above and beyond with his customer service to help me. Mr. Reda could of did the easy thing and said no the bill is what it is neither us or Chrysler can do anything, but he didn't do that and that is what sets him, and your dealership apart from the rest. Trust me I have taken this vehicle to three other dealerships (2 Dodge, and 1 Ford), and not only that my mother was the service manager for 25 years at one of those dealerships and still l have never received this quality of service even at the dealership she worked for 25 years. She even said that being in the business 25 years that there was no way the dealership or Chrysler would help with anything, and is absolutely amazed at what Mr. Reda managed to help me with. Mr. Reda could of made that one big sale for around $4000.00 for your service dept in an a economy that has been really hard on car dealerships, and especially service dept's to be profitable. Instead he helped me out and in the long run I guarantee that this will make your dealership far more than that $4000.00 that you would of received from that repair bill. Not only do you have me as new customer for life, but not mention the word off mouth that I will tell everyone how great my experience was with your dealership and also I will be back after the first of the year for the new car my wife needs. I also will be sending a letter to Chrysler about Mark, and your dealership. Mark Reda is a employee who truly cares about customer service, and you should be proud that he represents your company. Again thank you so very much. Sincerely, Kurt Gibson More