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Mid-Hudson Subaru
Wappingers Falls, NY
1,154 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,154 Reviews of Mid-Hudson Subaru
January 08, 2022
Grear customer service. Job well done!The work was done Grear customer service. Job well done! The work was done very well and professionally! Highly recommend and would go back any time! Grear customer service. Job well done! The work was done very well and professionally! Highly recommend and would go back any time! More
by NAAZ1218
Verified CustomerEmployees Worked With
Mid Hudson Subaru, Michael Savalli, Jonathan Shuker, Amanda Ventresca
January 08, 2022
The people are friendly. I never had to wait for someone would ask “ how can I help you “. Waiting area is clean and nice. I was offered a car while my Outback was being serviced. would ask “ how can I help you “. Waiting area is clean and nice. I was offered a car while my Outback was being serviced. More
by Bbarbara
Employees Worked With
Mid Hudson Subaru, Amanda Ventresca
January 07, 2022
been a multiple Hid Hudson Subaru customer for car purchase and Service.. Service Center and associates are great, work done on time, and on quote. They provide great communications and the facili purchase and Service.. Service Center and associates are great, work done on time, and on quote. They provide great communications and the facility is comfortable to spend my wait at dealer time for service. Thanks for a great service experience and would encourage others to have their Suby serviced at Mid Hudson Subaru. More
by MidHudsonSuby
Employees Worked With
Jonathan Shuker
January 07, 2022
This is the third year having Mid Hudson Subaru servicing my Outback. The service is always done when promised. The previous time I had my car serviced, a second man was assigned to my car. Consequently I co my Outback. The service is always done when promised. The previous time I had my car serviced, a second man was assigned to my car. Consequently I could keep my appointment. Thank you MidHudson. More
by ELLENZELIGCRS
Employees Worked With
Michael Savalli
January 06, 2022
My car has been at MHS now for well over a month. This is no less than the third time it's been in for repair for over a month. (One time took weeks to establish the head gasket failure I noted on my ini is no less than the third time it's been in for repair for over a month. (One time took weeks to establish the head gasket failure I noted on my initial call for a tow.) Per MHS, Subaru of America has yet to respond to them since mid November, and they have not responded to my messages (v/m, e-mails, etc.). New clutch was needed at 14k miles (bad pressure plate), catastrophic engine failure at 20k, new engine failure at 23k, electrical failure shortly after "repair". It was in for oil leaks and CEL shortly thereafter. Now it's in for oil leaks and CEL again. First, I was told a slight oil leak, then multiple oil leaks (thought they were repaired), then again a bad pressure plate for the clutch which caused the clutch to prematurely wear. (Told not under the $2500+ extended warranty I paid for and 5 year warranty expired about 10 days prior to it getting into the shop). But hey, who doesn't have extra cash sitting around to cover a clutch every 10k miles, right? 35,000 miles and it's a toss-up of who put more miles on the car ... me or the dealership/ service department. Everytime I check in, I'm told they're "doing their best" which is great ... in tee ball. Not when it comes to a vehicle's safety, and reliability. The worst part is if I repair it myself (as a "car guy"), it voids the warranty. I can't even pull codes myself without risk. But on the bright side, I can attest to the reliability of the rental cars. I've never had an issue with them 🤦♂️🤷♂️ More
by CD1227
Employees Worked With
Mid Hudson Subaru Service, Subaru of America
January 04, 2022
This has bee my 5th car lease-- 14 year relationship since 2008 with wonderful experiences dealing with Mid-Hudson Subaru. From Sales to Services-- I am always left with a feeling of dealing with truste since 2008 with wonderful experiences dealing with Mid-Hudson Subaru. From Sales to Services-- I am always left with a feeling of dealing with trusted people who listens and works with you like a good family! Just pick up a new 3 year Lease of 2022 Legacy and am loving it. Good experience always with Rick D. and the managers here and I'll do it again..Good People!! More
by BENSOJ
Employees Worked With
Mid Hudson Subaru, Rick Davis, Rich Cerbini
January 04, 2022
Poor customer service. You'll be standing in front of the customer service desk for 1/2 hour before someone says can I help you. customer service desk for 1/2 hour before someone says can I help you. More
by ALISMASTERCHEF
Employees Worked With
Michael Savalli, Jonathan Shuker, Amanda Ventresca
