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Mid-Tenn Ford Truck Sales Inc.

3.1

4 Lifetime Reviews

1319 Foster Ave., Nashville, Tennessee 37210 Directions
Sales: (800) 476-5184

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4 Reviews of Mid-Tenn Ford Truck Sales Inc.

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January 14, 2019

"Traded vehicles"

- Nancy Waynick

Have always had a great experience at Mid-Tenn Ford. This time was no different. Called Trey and told him that I wanted to trade and he got me exactly what I wanted. Had it ready to go when I got there.

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Recommend Dealer
Yes
Employees Worked With
Trey Moon
January 06, 2019

"Screwed up factory recall and lied about it."

- Butch

I took my truck in for a factory service recall based on a letter I received. I had researched the service recall and knew exactly what part needed to be replaced. I also knew that the replaced part was an upgraded part that was a different color. I made the appointment and took the truck in for service. Got the call it was ready and picked it up. On the way home, the truck died - which was a symptom of the recalled part. I got it home and checked on the engine. The original part was still in the truck, still covered with grease. I took photos of it with my phone and then printed out the details from Ford to show that the new part would be a different color. I had to argue with the service counter that the part had not been replaced because his "paperwork" said it had. That was until I showed him the photos. Of course, they fixed the part but again I had to leave the truck (15 minute job) and come back later and get it. I have not been back there and don't plan to go back.

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Recommend Dealer
No
Employees Worked With
service desk - don't recall name
March 31, 2012

"It's pretty hard to earn a 1 star rating from me. I..."

- lranger2

It's pretty hard to earn a 1 star rating from me. I always do my best to give everyone the benefit of the doubt. In fact this is the second time that I've had them work on my vehicle. The first time I need the electric fan motor replaced. Parts = $125 Labor=$1235 The job took three days and I never received a single phone call. I had to call for updates. This time, I was able to give them my cell phone number to receive text message updates. and I was sure that they figured they had their act together. Three text messages over the following 4 days. Awaiting diagnostics, Work in Process, Awaiting service bay... I called twice a day, and each time was promised a call back a few hours later. Each time, two hours after the deadline, I had to call. All I asked for was to check the cold start, and to do a multi-point inspection with fluid checks. Today, I was told that they engine started within three seconds and the computer didn't put out any codes. So everything was fine. They had not done any inspection or fluid level checks as indicated on their paperwork. They asked for another two days and told me that I was already up to $125 on my bill. $125 to start the motor and plug it into the computer? I spent more time on hold than they did working on my vehicle. EDIT: I had to put up a stink, but they ended up charging me nothing and they did finally perform the multi-point inspection as well. This effort to make things right has upped my rating from a 1 star review. I might give them one more shot now.

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Recommend Dealer
No
Employees Worked With
Allen McGhan
March 20, 2006

"Mid-Tenn Truck makes buying and servicing a vehicle a..."

- Richard Martin

Mid-Tenn Truck makes buying and servicing a vehicle a pleasure. They employ none of the typical tactics I've experienced at other vehicle dealerships. Their prices are good, the salesmen and owner firendly, and the service department second to none. Mid-Tenn has been my one-source supplier for family and business vehicles for nearly twenty years.

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Recommend Dealer
Yes
Employees Worked With
Cecil Campbell/Bill Boyte
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