It's pretty hard to earn a 1 star rating from me. I always do my best to give everyone the benefit of the doubt. In fact this is the second time that I've had them work on my vehicle. The first time I need the electric fan motor replaced. Parts = $125 Labor=$1235
The job took three days and I never received a single phone call. I had to call for updates.
This time, I was able to give them my cell phone number to receive text message updates. and I was sure that they figured they had their act together. Three text messages over the following 4 days. Awaiting diagnostics, Work in Process, Awaiting service bay... I called twice a day, and each time was promised a call back a few hours later. Each time, two hours after the deadline, I had to call.
All I asked for was to check the cold start, and to do a multi-point inspection with fluid checks. Today, I was told that they engine started within three seconds and the computer didn't put out any codes. So everything was fine. They had not done any inspection or fluid level checks as indicated on their paperwork. They asked for another two days and told me that I was already up to $125 on my bill. $125 to start the motor and plug it into the computer?
I spent more time on hold than they did working on my vehicle.
EDIT: I had to put up a stink, but they ended up charging me nothing and they did finally perform the multi-point inspection as well. This effort to make things right has upped my rating from a 1 star review. I might give them one more shot now.